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Snap Recordings Blog

Recent posts by: SnapRecordings
Hands down, customer loyalty is the best way you can outdo your competition. It’s no longer about who has the lowest price, but the best service that will keep them coming back. This is especially pertinent for phone service, as about 70% will hang up and never think twice about your business again if they have a bad experience while on the line. You can use your phone system to help, not hurt, your customers’ collective satisfaction and build a loyal gathering. It’s all about asking for appropriate feedback and ...
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Via McKinsey&Company, 75% of online customers expect a response within 5 minutes. Are you prepared to deliver on that expectation? If not, make arrangements to do so, because this is the new reality of the cloud era. It’s evident from these and other customer service stats and figures that the ...
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When compared to IT and other telecom industries, Unified Communications (UC) is still very much in its infancy. The way it has evolved has also affected the way customers react to UC and its benefits. Although telephony and UC are often intertwined and link to a suite of common features such as ...
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Technology has placed power in the hands of end users like never before. Users now have control to do work both at the office and remotely, as well as send and receive important information through any device at any time. Your employees are no longer chained to office desks. This perfect storm of ...
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When looking into business phone system options, there are plenty to choose from – especially from a small business perspective. From PBX, VoIP and UC, it can be confusing to narrow down the many contenders that have flooded the market. Either way, having the right phone system is a necessity to ...
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Having the right phone message carries the potential to make or break a caller’s impression of you and your business. Is yours a balanced blend of professional, succinct and informative? While an effective phone message is as simple as “Hi, this is Sharon, I’m not available right now, please leave ...
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Being on hold has become a run-of-the-mill occurrence – but that doesn’t mean it has to be a bad experience. In fact, according to a study by Stan Rapp and Tom Collins of Maximarketing, 88% of callers preferred on hold messages to other hold options, and 16-20% made a purchase based on an on hold ...
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The landscape for companies offering cloud communication services at a great price is extremely competitive. Removing the need for underlying hardware, an abundance of robust feature sets and competitive price points make deciding on a cloud provider (and sticking with them) a difficult decision ...
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