Whether you're updating one location or thousands, AMS has you covered. Easily share new promotions, make lightning-fast changes to your IVR, and eliminate human error with our message automation and validation tools.
AMS gives you complete control over your update calendar. Schedule upcoming changes in advance and automatically return to your standard greeting.
Plan out holidays, promotions, and other events in advance.
Never worry about making errors or playing out-of-date messages. AMS automatically verifies each message, allowing you to ensure that every caller hears the right message. With our Restore feature, you can revert back to your previous messages instantly.
hear what's playing
With AMS, you can manage your extension audio easier than ever before. Effortlessly view, validate, and update what’s playing to your callers with just a few clicks.
A: AMS is the fastest and easiest way to manage your phone system and contact center audio. Organize and change messages on the fly, schedule phone system updates and apply changes in bulk when managing multiple locations.
A: We currently integrate with RingCentral, AT&T Office@Hand, Avaya Cloud Office, BT Cloud Work, Rainbow Office, TELUS Business Connect, Unify Office, RingCentral with Verizon, and more integrations are coming soon.
A: Yes, you can create custom extension groups, and install a message to an entire group in a few clicks.
A: You can schedule message updates just like on a calendar. An entire year of updates can be planned, saving time and IT costs. You can also schedule bulk installs(when installing one message to multiple locations in your phone system.)
A: Every extension in your phone system containing a message can be viewed in text form.
A: Locating messages in AMS is fast and simple. You can search for specific messages, and also filter by extension types, message types, department sites and many more!
A: Yes. You can always listen to what’s playing in your phone system extensions. And If you installed your messages via AMS, you will also see the file name associated with each message.
A: Yes. If you installed your message via AMS, you can search for the filename of the message and AMS will display all the places in your phone system where this file is installed.