Pricing

Phonzai plans are subscription-based and scale with your business needs.

Each tier (Lite, Pro, Pro+, Enterprise) includes a set number of AI voice credits, user seats and project limits: the higher the plan, the more credits, seats and advanced features you get.

You can choose monthly or discounted annual billing.

Add-ons, like On-hold messaging + music or RingEX Manager, are available with any plan and priced based on the size of your phone system or contact center.

For a comprehensive side-by-side comparison, see our features chart.

Phonzai plans include access to AI voice credits to create phone messages in 50+ languages, AI writing assistance, and RingEX integration.

Higher-tier plans include more credits, additional seats, larger project limits, and advanced tools such as translations, bulk message creation, project import/export, and advanced team member roles and permissions.

Important: Phonzai plans do not come with music access. You will need to select the On-hold messaging + music add-on.

A user seat is a paid license that allows a team member to actively create, edit, and manage messages within your Phonzai account. Each seat gives full access to the tools needed to collaborate on projects.

This is different from a team member, who can be invited with view-only access: great for reviewing messages, giving approvals, or staying in the loop without using a paid seat.

Yes! With Pro plans and higher you can add additional user seats. However, if you exceed the total number of seats allowed in the plan, you’ll need to upgrade to a higher plan tier.

You can select additional seats during checkout, or by clicking “Manage Plan” in “My Plans and Packages” in your account.

Important: Lite plans cannot add additional user seats.

This add-on lets you create and manage professional on-hold messages for your phone system and/or contact center, and add music to any phone message. It includes unlimited access to our music library and our on-hold message mixing app, making it easy to combine voice and music into polished, ready-to-use recordings.

Music pricing is designed to scale with your business needs. We base the add-on cost on the number of users in your RingEX system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you? Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription.

The RingEX Manager add-on is an enterprise-grade audio management system designed to help manage and update the audio that plays to callers in your RingEX phone system.

• Search and make updates instantly: see everything playing across your phone system, all in one place.
• Groups let you bundle extensions together, like putting them in a folder, so you can update them all at once. Create groups to manage IVR menus by region, on-hold promotions for sales teams, or to deploy closure messages across all your stores. Then just pick a group and push updates to dozens, or thousands, of extensions with one click.
• Schedule updates in advance, so you can plan ahead for upcoming holidays, promotions, or service changes.
• Invite teams and departments to manage the locations they’re responsible for.

Your Phonzai subscription covers:

• Usage rights: your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.
• Text-to-speech: any message generated using text to speech that does not contain music can be used indefinitely in your system.
• Music: your music license is valid as long as your subscription is active.

For further information, consult our terms of service.

• Annual payment: pay for the entire year upfront and enjoy uninterrupted access for 12 months.
• Monthly payment: pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.

If you need additional credits, you will need to upgrade to the next subscription tier. Please contact Support for assistance, or select “Upgrade plan” in “My Plans and Packages” in your account.

If you decide to cancel your Phonzai subscription, here’s what you need to know:

• Account access: your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.
• Message license: messages without music can be used in your system indefinitely.
• Music license: your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.

Greetings and prompts

• One-time purchase: pricing is based on the total word count of all greetings and prompts in your order. We charge $80 per 100-word increment, with optional add-ons available for an additional charge.
• Word credits: word credits are pre-purchased words that can be applied at checkout. Packages start at $1,080 for 1,500 words. The more you purchase, the more you save. Word credits expire after one year.

On-hold messages

• One-time purchase: starts at $150 per message.
• Subscription: starts at $55/month, with 500 word credits included.

On-hold pricing varies based on whether you have a phone system or contact center, and the size of your phone system (agent seats, user seats, or telephone lines).

Word credits are a cost-effective way to save on large quantities of messages or lengthy messages. They can be used across one or multiple projects and updates throughout the year, providing flexibility and savings without having to budget for additional purchases.

You can continue using your word credits until the end of your subscription term. After the subscription term ends, your credits will expire and will no longer be available for use.

An on-hold subscription is ideal for customers who:

• Maintain more than one on-hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating and updating on-hold messages, anytime

If any of these points resonate with you, our on-hold subscription is tailored to meet your needs perfectly!

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

• Agent seat: the number of seats that enable agents to accept and/or make calls within a contact center (call center).
• User seat: the number of seats that allow users to make and receive calls through a cloud-based phone system.
• Telephone line: if you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.

We ask for the number of users in your phone system to calculate your potential reach, in order to provide the necessary license coverage for music usage.

• For use in a phone system: $35
• For use in a contact center (call center): $50

• Standard delivery: within 3–4 business days.
• Rush delivery: within 1–2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.

Our voice talents are skilled professionals, delivering natural and engaging performances that stand out from text-to-speech voices. To ensure your message meets our high standards, we take the time to carefully record, edit, and format your script for optimal quality.

While personalized previews aren’t available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample. We encourage you to choose a voice talent whose sample closely matches your desired style.

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your order ID along with details of the changes you’d like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.

RingEX Manager is an enterprise-grade audio management system designed to manage audio for the RingEX phone system.

It provides complete visibility and control over what plays for your callers. It allows you to schedule updates and automates the installation of audio to one or thousands of locations with just a few clicks.

With RingEX Manager, you can easily react to any situation, whether it’s a planned promotional update or an unplanned emergency announcement, all with just a few clicks.

RingEX Manager pricing is an annual subscription based on the number of extensions you want to manage audio for. Only the extensions you actively manage through RingEX Manager count towards your license, so any unused extensions won’t affect your pricing.

RingEX Manager is also available as an add-on with Phonzai RingEX plans, offering substantial discounts compared to purchasing it independently.

Yes, we offer a free trial! Simply select “Try free” to gain access to two schedules, two bulk uploads (with a maximum of 25 locations in each upload), and the ability to upload audio.

You can upgrade your RingEX Manager plan at any time. However, downgrades will take effect only at the beginning of the next billing cycle after your current term ends.

RingEX Manager subscriptions include access to customer support through our help center. If you are on an enterprise plan, you will have a dedicated manager for support.

You can cancel your RingEX Manager subscription anytime before your plan renews through your online portal. Once canceled, you will continue to have access to your subscription until the end of the current billing cycle.

If you have multiple sites, regularly update your audio, or manage many extensions within your RingEX phone system, you are a great fit for RingEX Manager. Additionally, if you plan seasonal updates or messages for holidays, RingEX Manager is well-suited to meet your needs.