Phonzai plans are subscription-based and scale with your business needs. 

Each tier (Lite, Pro, Pro+, Enterprise) includes a set number of AI Voice Credits, user seats, and project limits—the higher the plan, the more credits, seats, and advanced features you get.

You can choose monthly or discounted annual billing.

Add-ons—like On Hold Messaging + Music or RingEX Manager—are available with any plan and priced based on the size of your phone system or contact center.

For a comprehensive side-by-side comparison, see our features chart.

Phonzai plans include access to AI Voice Credits to create phone messages in 50+ languages, AI writing assistance, and RingEX integration.

Higher-tier plans include more credits, additional seats, larger project limits, and advanced tools such as translations, bulk message creation, project import/export, and advanced team member roles and permissions.

Important: Phonzai plans do not come with music access - you will need to select the On-Hold messaging + Music add-on.

 A user seat is a paid license that allows a team member to actively create, edit, and manage messages within your Phonzai account. Each seat gives full access to the tools needed to collaborate on projects.

This is different from a team member, who can be invited with view-only access—great for reviewing messages, giving approvals, or staying in the loop without using a paid seat.

Yes! With Pro Plans and higher you can add additional user seats. However, if you exceed the total number of seats allowed in the plan, you’ll need to upgrade to a higher plan tier.

You can select additional seats during check out, or by clicking “Manage Plan” in “My Plans and Packages” in your account.

Important: Lite Plans cannot add additional user seats.

This add-on lets you create and manage professional on-hold messages for your phone system and/or contact center and add music to any phone message. It includes unlimited access to our music library and our on-hold message mixing app, making it easy to combine voice and music into polished, ready-to-use recordings.

Music pricing is designed to scale with your business needs. We base the add-on cost on the number of users in your RingEX system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription

The RingEx Manager add-on is an enterprise-grade audio management system designed to help manage and update audio that plays to callers in your RingEX phone system.

Search and make updates instantly- See everything playing across your phone system all in one place.

Groups let you bundle extensions together, like putting them in a folder, so you can update them all at once. Create groups to manage IVR menus by region, On hold promotions for sales teams or to deploy closure messages across all your stores. Then just pick a group and push updates to dozens—or thousands—of extensions with one click.

Schedule updates in advance, so you can plan ahead for upcoming holidays, promotions, or service changes.

Invite teams & departments to manage the locations they’re responsi

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.

If you need additional credits you will need to upgrade to the next subscription tier, please Contact Support for assistance, or select “Upgrade plan” in my “My Plans and Packages” in your account.

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.