This Agreement constitutes a legal agreement between you ("you" or "User") and Voicewalk, Inc. ("Snap Recordings" or "us"). This Agreement governs your use of our services and platform located at www.Snaprecordings.com, as it may be modified, relocated and/or redirected from time to time (the "Site. Our services, platform and Site are collectively referred to as the "Snap Recordings Platform".
By using the Snap Recordings Platform or any portions thereof, you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as we may publish from time to time. Please read this Agreement carefully.
UPDATING YOUR INFORMATION
As a customer of Snap Recordings, you may alter your customer information or opt-out of receiving communications from us and our partners at any time. We have the following options for changing and modifying your customer information.
You may send an email to firstname.lastname@example.org. Please include your Order ID in the Subject line.
You may visit your online account area at the following URL: http://www.snaprecordings.com
You may send mail to SnapRecordings.com at the following postal address:
269 South Beverly Dr. #378, Beverly Hills CA. 90212 USA
You may call us at (866) 721-SNAP (7627)
We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, to allow you to contact us directly for any purpose, including modifying or cancelling an order or a plan. We strive to promptly reply to your messages.
The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will only be shared with third parties with your explicit permission.
USE AND OWNERSHIP OF RECORDINGS
Any recording made with the Snap Recording technology is solely for the use in your phone service. Under no circumstances may the recording, or any parts thereof, be used for any commercial purpose other than in your telephony system. Snap Recordings maintains ownership in the recordings and grants a license for use in your phone system. All other use is prohibited.
Snap Recordings grants a license to use music along with recordings. Upon termination of such a subscription plan, the music license will be revoked, unless otherwise provided for in your plan. If you cancel your plan, all music and or messages containing music will need to be removed from your telephony system by the end of your active subscription term. Any further use of the music elements of the recordings is prohibited.
STORAGE OF RECORDINGS
While Snap Recordings will retain a copy of your recordings for at least 30 days after your plan ends, it is imperative that you maintain a copy of your recordings if you intend to access them after your plan ends. Snap will not be responsible to restore recordings that are deleted or missing.
PERSONAL INFORMATION AND PRIVACY
As stated previously in this policy, we will not share your personal information except with a third party to assist us in the processing or securing of your personal information or when we are required by law unless we have given you notice and choice, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site. We may also need to give out your information if one of our partners requires it, but these situations are rare.
All terms of our service and pricing are contained on the site and subject to change at our discretion. Note carefully the use restrictions contained in each plan. Plans may contain restrictions on the number of phone extensions or commercial locations permitted for music and or messages with music to be utilized. You are responsible for informing us if you add phone extensions or any commercial locations that reach your limit. Adding phone extensions or commercial locations exceeding your limit will increase the cost of the plan. We will automatically charge your credit card (or take payment via an alternative method, if applicable) when you inform us. For some users, we will be able to detect the amount of phone extensions and commercial locations that are being utilized. Lowering the number of phone extensions or commercial locations will only affect the price of the next subscription term.
We do our utmost to provide service in a timely manner, but, as described on the site, rush fees may be applied. In general, our plans are sold on an annual basis, with automatic renewal. However, you can cancel or change your plan 30 days before the renewal date unless otherwise provided in your plan. Upon renewal, we may increase your fees if you require more phone extensions or commercial locations. The increased fees will apply at the start of the renewal term. Refunds are on a case-by-case basis.
Additional fees may be charged due to the use of our services at different physical locations. We endeavor to provide our customers with the same voice talent over the course of the use of our services, but we cannot guarantee that voice talent will always be available for further messages.
If agreed upon fees are not paid in a timely manner, we may add termination fees, lock messages from future use and/or delete credits from the customer's account.
USE OF CLIENT'S NAME AND TRADEMARK
If you are a corporation or other type of business, Snap Recordings reserves the right to use your name and Trademark in our marketing materials. Other than identifying you as our customer, no other information will be shared or made available to the public.
CHANGES IN OUR PRACTICES
We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Snap Recordings is not responsible for this company’s treatment of your personal information.
From time-to-time, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user, therefore, has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level – you must be 18 or above to enter). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
WHAT HAPPENS TO MY PERSONAL INFORMATION IF I TERMINATE MY SNAP RECORDINGS ACCOUNT?
When Your Snap Recordings account is canceled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "deactivated" status on our relevant Snap Recordings databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary, in order to resolve disputes or enforce our agreements.
RETURN POLICIES AND SATISFACTION GUARANTEES
All audio productions including but not limited to Voice Productions and Message-On-Hold programs may not be returned for a refund. Audio production orders may not be canceled after they have been forwarded to production. If a recording is produced inaccurately due to an error by Snap Recordings, it will be re-produced.
CONTACTING THE WEB SITE
If you have any questions about our privacy statement, the practices of this site, or your dealings with this Web site, please contact us at:
269 S. Beverly Dr.
Beverly Hills, CA, 90212, US
At times, Snap Recordings will need to contact you to verify details of the voiceover content and instructions e.g. pronunciation. If we do not receive a timely response from you, we may not be able to abide by the promised delivery times. Any changes requested after checking out may incur additional charges and an extension of an audio production's delivery time. We are not responsible for any errors or omissions in the script or lack of specific pronunciation notes.
Our liability is limited to the amount paid by you. In no event, we will be liable for any special, consequential, incidental or like damages.