script examples

Menu Greetings

Voicemail Greetings

On Hold Messages


Comfort & Waiting Time Announcements

On Hold Messages By Industry

Call Queue / Contact Center Messages

Menu Greetings

Voicemail Greetings

On Hold Messages

Comfort & Waiting Time Announcements

On Hold Messages By Industry

Call Queue / Contact Center Messages

 

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  • Daytime Greetings
  • DAYTIME GREETINGS


     Also referred to as welcome messages or open-hour greetings.  

    Daytime greetings play during normal business hours and can serve as the introduction to your auto-attendant menu. An audio example can be found below, along with ready-to-use templates to write your daytime greetings.

    Template 1:

    Thank you for calling [Company]. 
    If you know your party’s extension, you may press it at any time.
    For [Name], [Job title], press [number].
    For [Name], [Job title], press [number].
    And for all other calls, please remain on the line.

    Template 2:

    Thank you for calling [Company]! [Motto/Tagline]
    Our regular business hours are from [Opening Time] to [Closing Time], Monday through Friday.
    Please select from the following menu options:
    For the [Name] Department, press [number].
    For the [Name] Department, press [number].
    To repeat this menu, please press [number].
    Thank you again for calling.          

    Automotive Example:

    Thank you for calling General Ford. Believe in the drive!
    For new vehicle sales, press 1.
    For certified used vehicle sales, press 2.
    For the service department, press 3.
    For financing, loan, and all other business-related questions or needs, press 4.
    To repeat this menu, press 5,
    or to be transferred to an operator, press 0.         


  • After Hours Greetings
  • AFTER HOURS GREETINGS

    “Our offices are currently closed."

    When your office or location is closed for the day, an after-hours menu greeting will allow your business to continue serving your callers. An audio example can be found below, along with some guidelines and templates you can use to write your after-hours greeting.

    Template 1:

    Thank you for calling [Company]. We are currently closed.
    If you know your party’s extension, you may press it at any time.
    For [Name], [Job title] press [number].
    For [Name], [Job title] press [number].
    All other calls, press [number] to leave a message

    Template 2:

    Thank you for calling [Company]! [Motto/Tagline]. 
    Our offices are currently closed. Our normal business hours are from [Opening Time] to [Closing Time], Monday through Friday.
    Please select from the following menu options:
    To leave a message for [Name], press [number],
    [Name], press [number],
    [Name], press [number],
    and for [Name], press [number].
    To repeat this menu, please press [number].
    Thank you again for calling.

    Medical Example:

    Thank you for calling Pratt Family Medical. Our offices are now closed. 
    We are open from 8 AM to 5:30 PM Monday through Friday, and 9 AM to 12 PM on Saturdays. 
    If this is a medical emergency, please hang up and call 911 or visit your nearest hospital.
    If you need to speak to the doctor on call and it is before 11 PM, please press 1. 
    Otherwise, please call us back during normal business hours. 
    Thank you for calling.​         

  • Holiday Greetings
  • HOLIDAY GREETINGS

    Wish callers a happy holiday. Express gratitude and/or include specific holiday information, like change-of-hours, date of return, sales and promotions, or any other information that can benefit callers before listing menu options. You can create a “generalized” message that can be used for any holiday, or create personalized greetings for each occasion.

    Notice of Upcoming Holiday Hour Changes - Template:

    Thank you for calling [Company]; we will be closing early on [Date] at [Time] in observance of [Holiday Name]. 
    If you know your party’s extension, you may press it at any time.
    For [Name], [Job title] press [number].
    And for all other calls, please remain on the line.

    General Holiday Greeting - Template:

    Thank you for calling [Company], we are closed for the holiday. If you need to speak with a representative, please call us back during normal business hours. 
    Please select from the following menu options:
    To leave a message for [Name], [Job title] press [number].
    To reach the [Name] Department, press [number]
    Or please remain on the line to leave a message in our general mailbox.

    General Holiday Greeting without Menu - Template:

    Happy Holidays from [Company]; we are currently closed. Please call us back when we reopen on [Day of the week] [Month] [Day], or please remain on the line to leave us a message.

    Holiday-Specific Greeting - Template:

    Thank you for calling [Company]; we are currently closed in observance of [Holiday], 
    but our self-service options via telephone are available.
    To leave a message for [Name], [Job title] press [number].
    [Name], [Job title] press [number].
    And for all other calls, please remain on the line to leave a message in our general mailbox.

    Holiday-Specific Greeting with Return Date - Template:

    Thank you for calling [Company]; our representatives are out of the office for [Holiday]. We will reopen on [Day], [Date].
    To leave a message for [Name], [Job title] press [number].
    Or please remain on the line to leave a message in our general mailbox.

    Normal Hours Holiday Greeting - Template:

    Happy Holidays from [Company]; we will be operating under normal business hours for [Holiday Name]. 
    For [Name], [Job title] press [number].

  • Dial by Name Directory
  • DIAL BY NAME DIRECTORY

    A dial by name directory provides a list of personnel, and the phone extensions for callers to reach them.

    Dial by Name Directory Template 1:

    Please choose from the following options:
    [Full name],  [number]
    [Full name], [number]
    [Full name], [number]
    [Full name], [number]
    and for [Full name], [number]
    To hear this menu again, press [number]
    To return to the previous menu, press [number]
        
    Dial by Name Directory Template 2:

    [Full name] [Job title], press [number]
    [Full name] [Job title], press [number]
    [Full name] [Job title], press [number]
    [Full name] [Job title], press [number]
    And for [Full name], [Job title] press [number]
    To hear this menu again, press [number]
    To return to the previous menu, press [number]

    If the directory is larger, you can route callers more efficiently by dividing a large directory into multiple sub-menus.

    Alphabetical Example:

    For last names beginning with the letter A through G, press [number].
    For last names beginning with the letter H through P, press [number],
    and for last names beginning with the letter Q through Z, press [number].
    To return to the previous menu, press [number]

    By Name or Department Example:

    To hear a list of extensions by first name, press [number]
    To hear a list of extensions by last name, press [number]
    To hear a list of extensions by department, press [number]
    To return to the previous menu, press [number]

    Please check with your Phone provider to see what options are available to you.

  • Menu Options
  • MENU OPTIONS

    Also referred to as Interactive Voice Response, IVR Greeting, Phone Extensions, Phone Tree Options. 


    WHAT TO INCLUDE BEFORE LISTING MENU OPTIONS:


    1. Compliance

    Emergency:

    • If this is an emergency, please hang up and dial 911.
    • If this is a medical emergency, please hang up and dial 911 or visit your nearest hospital.
    • If this is an emergency that cannot wait until the next business day, please call [Phone Number].

    Essential Information:

    • If this is an emergency, please hang up and dial 911.
    • If this is a medical emergency, please hang up and dial 911 or visit your nearest hospital.
    • If this is an emergency that cannot wait until the next business day, please call [Phone Number].

    Call Monitoring Compliance:

    • If this is an emergency, please hang up and dial 911.
    • If this is a medical emergency, please hang up and dial 911 or visit your nearest hospital.
    • If this is an emergency that cannot wait until the next business day, please call [Phone Number].


    2. Menu Introductions:

    • If you know your party’s extension, you may dial it at any time.
    • Please select from the following options:
    • If you know the extension of the party you wish to reach, please dial it now or  choose from the following options:
    • If you know your party's extension you may enter it at any time, or select from the following menu options:
    • And if your menu options have changed...
    • Please listen carefully, as our menu options have recently changed.


    3. Initial Menu Options

    Language Options:

    • For English, press [number]
    • Para Español presione [number]
    • For English, press [number], o para Español, oprima [number]
    • Pour le français, appuyez sur [number]

    Directory Options
    • For the dial by name directory, press [number]
    • For our company directory, press [number]
    • If you know the extension of the person you are trying to reach you may press it at any time or press [number] for the company directory.

    Location Directions Hours & Fax Options:
    • For the dial by name directory, press [number]
    • For our company directory, press [number]
    • If you know the extension of the person you are trying to reach you may press it at any time or press [number] for the company directory.


    4. Menu Options

    Personnel & Department:

    • For [Name], press [number]
    • For [Name], dial [number]
    • [Name], press [number]
    • For [Name], [Job Title], press [number]
    • For the [Name] Department, press [number]
    • For the [Name] Team, press [number]
    • To reach [Name], press [number]
    • To reach [Name], [Job Title], press [number]
    • To speak with [Name], press [number]
    • To speak with a member of our [Name] Department, press [number]

    After hours Options:

    • To leave a message for [Name], press [number]
    • To leave a voicemail for [Name], press [number]
    • For emergency after-hours support, press [number]

    Closing, Transfer, and Repeat Options:

    • To repeat this menu press [number].
    • To repeat these options press [number].
    • To hear these options again, please stay on the line.
    • To be transferred to an operator, please remain on the line.
    • To be transferred to an operator press [number].
    • And for Sub-Menus...
    • To return to the previous menu, press [number].
    • Or press [number] to exit.

    It is also possible, rather than listing an Individual or Department, to list an extension more conversationally to cater to a specific need: 


    “Expressive” Menu Options: 

    • To speak to a service representative about what [Company] can do for you, press [number].
    • If you need to check on the status of an existing order [number].
    • If you have questions regarding an invoice or payment status, please press [number].
    • If you are an existing customer and need technical assistance, please dial [number]
    • To make, change, or cancel an appointment, press [number]
  • Company-Wide Voicemails
  • COMPANY-WIDE VOICEMAILS


    1. General Voicemail

    Template 1:
    You have reached the voicemail for [Company].
    Please leave a brief message with your name, number, and the reason for your call. We will return your message as soon as possible.

    Template 2:
    You have reached [Company].
    All of our representatives are busy serving other customers, or you’ve reached us outside of our normal business hours.
    After the tone, please leave your name and number. A member of our staff will return your call shortly.

    2. After Hours Voicemail

    Template 1:
    You have reached [Company] outside of our normal business hours.
    After the tone, please leave your name and number, and a member of our staff will return your call on the following business day.

    Template 2:
    You have reached [Company]. We are currently closed.
    Our regular business hours are from 9 AM to 5 PM, Monday through Friday.
    After the tone, please leave your name and number, and a member of our staff will return your call on the next business day.     

    3. Busy / Unavailable Voicemail

    Template 1:
    Thank you for calling [Company]. We are currently helping other customers. Rather than keep you waiting, we ask that you please leave your name and number, and a brief message, and we will get back to you as soon as possible. Thank you.

    Template 2:
    You have reached [Company]. We are either on the other line or assisting another valued customer. After the tone, please leave your name, phone number, and the reason for your call. We will get back to you as soon as possible. Thank you and have a wonderful day.

    Template 3:
    All of our associates are busy assisting other valued callers. Please leave your name and number, and your call will be returned shortly.

    Template 4:
    We are currently experiencing a high call volume
    Instead of keeping you on hold, please leave your name, contact information, and message after the tone.

    4. Out of the Office Voicemail

    Template 1:
    You’ve reached [Company]. We are currently out of the office. Please leave your name and number, and a brief message, and we will get back to you as soon as possible. Thank you.

    5. Holiday

    Template 1:
    Happy Holidays from [Company]! Our office is currently closed for the holidays. Please leave a message and your call will be returned when we return, or email us at [Email].

    Template 2:
    Thank you for calling [Company]; we are currently closed for the holiday. Please leave a message and your call will be returned when we return.

    Template 3:
    Thank you for calling [Company]. At this time, our office is closed for the holiday. We look forward to serving you when we’re back in the office.

    6. Lunch

    Template 1:
    Thank you for calling [Company]. Our office is currently closed for lunch, please leave a message and we will return your call as soon as possible.

    Template 2:
    Thank you for calling [Company]. Our normal business hours are Monday through Friday 8:30 am to 5 pm. We are closed from 12 noon to 1 pm for lunch. Please leave your name and number, and a brief message, and we will address your needs upon return. Thank you.

    7. Outage

    Template 1:
    We are currently experiencing a service interruption. If you are unable to reach an agent please leave a voicemail or visit [web address] to send us an email or check for the latest updates.

    Template 2:
    We are currently experiencing a temporary service outage. We apologize for the inconvenience. Please leave a message and we will return your call as soon as possible.

  • Departmental Voicemails
  • DEPARTMENTAL VOICEMAILS

    1. General Voicemail

    Template 1:
    You have reached the voicemail for the [Name] Department at [Company]. Please leave a brief message with your name, number, and the reason for your call. We will return your message as soon as possible.

    Template 2:
    You have reached [Name] Department.
    All of our representatives are busy serving other customers, or you’ve reached us outside of our normal business hours.
    After the tone, please leave your name and number. A member of our staff will return your call shortly.


    2. After Hours Voicemail

    Template 1:
    You have reached [Name] Department outside of our normal business hours.
    After the tone, please leave your name and number, and a member of our staff will return your call on the following business day.

    Template 2:
    You have reached the [Name] Department at [Company]. We are currently closed.
    Our regular business hours are from 9 AM to 5 PM, Monday through Friday.
    After the tone, please leave your name and number, and a member of our staff will return your call on the next business day. 

    3. Busy / Unavailable Voicemail

    Template 1:
    Thank you for calling the [Name] Department. We are currently helping other customers. Rather than keep you waiting, we ask that you please leave your name and number, and a brief message, and we will get back to you as soon as possible. Thank you.

    Template 2:
    You have reached the [Name] Department. We are either on the other line, or assisting another valued customer. After the tone, please leave your name, phone number, and the reason for your call. We will get back to you as soon as possible. Thank you and have a wonderful day.

    Template 3:
    All of our associates are busy assisting other valued callers. Please leave your name and number, and your call will be returned shortly.

    Template 4:
    We are currently experiencing a high call volume.
    Rather than keeping you on hold, please leave your name, contact information, and message after the tone.


    4. Lunch

    Template 1:
    Thank you for calling the [Name] Department at [Company]. Our team is currently out to lunch, please leave a message and we will return your call as soon as possible.

    Template 2:
    Thank you for calling the [Name] Department. Our normal business hours are Monday through Friday 8:30 am to 5 pm. We are closed from 12 noon to 1 pm for lunch. Please leave your name and number, and a brief message, and we will address your needs upon return. Thank you.

  • Personal Voicemails
  • PERSONAL VOICEMAILS

    Formal: Use “[Mr./Mrs. Last Name]” for “[Name]”

    Informal:  Use [First Name] for “[Name].”

    1. General Voicemail

    Template 1:
    You have reached the voicemail of [Full Name], [Job Title]. [Name] is not available to take your call. Please leave your name, phone number, and the reason for your call, and [he/she] will call you back shortly.

    Template 2:
    You have reached the voicemail of [Full Name], [Job Title]. Please leave your name, telephone number, and the reason for your call. [Name] will return your call by the next business day. Thank you for calling.   

    If you are personally recording your voicemail, use our “Self Record” Template.  "First-person perspective" should only be used in messages you record yourself.

    “Self-Record” Template:
    Hi, you’ve reached the voicemail of [Full name], [Job title] at [Company]. I am not available to take your call at this time. Please leave your name and number and a brief message. Thank you.

     

    2. After Hours Voicemail

    Template 1:
    You have reached the extension of [Full Name], [Job Title] outside of normal business hours. Our regular business hours are from 9 AM to 5 PM, Monday through Friday. After the tone, please leave your name and number, and [Name] will return your call on the next business day.     

    Template 2:
    You have reached the after-hours voicemail for [Full Name] Our regular business hours are from 9 AM to 5 PM, Monday through Friday. After the tone, please leave your name and number, and [Name] will return your call on the following business day.     


    3. Vacation

    Template 1:
    You have reached the voicemail of [Full Name], [Job Title]. [Name] is on vacation and will return to the office [Date]. For urgent requests, please email [Email]. Otherwise, please leave your name, number, and the reason for your call, and [he/she] will get back to you as soon as possible.

    Template 2:
    You have reached the voicemail of [Full Name], [Job Title]. [Name] is currently on vacation and will return [Date]. After the tone, please leave your name, number, and a brief reason for the call. Thank you.    

  • Casual
  • CASUAL

    Conversational On-Hold messages can keep your caller engaged without sacrificing professionalism. Use these examples to help you get started:


    We’re Glad You Called
    We're glad you called! It's customers like you that make our job a pleasure. We apologize for the wait, and we'll return to assist you shortly.

    How Can We Help You?
    How can we help you today? Our team is always looking for new ways to improve our service to you. Let us know how we can best serve you when we return to the line.

    We Appreciate Your Patience
    We appreciate your patience as we assist other valued callers. Our team is working hard to return to your call as quickly as possible.

    Thank You for Your Business
    While you wait, we'd like to take this opportunity to thank you for your business. We know you have a choice in who you work with, and we're so glad you chose us! Thanks - we think you're pretty great too!

    Your Call is Next
    We hate to make you wait! But we truly appreciate your patience during this brief delay.

    We’re Here for You
    Our team of friendly, experienced professionals is here for you! Whatever your needs, we appreciate this opportunity to assist you today.

  • Professional
  • PROFESSIONAL

    On-Hold messages containing professional comfort messages that make your business appear more credible and professional. Use these examples to help maintain a professional tone:


    Thanks for Holding
    Thanks for holding. Personal assistance is just moments away.

    We Appreciate Your Patience
    We appreciate your patience as we assist another valued caller. Our staff is working hard to return to the line as soon as possible.

    Thank You For Your Business
    We would like to take this opportunity to thank you for your business. We apologize for putting you on hold, and we’ll be with you shortly.

    You’re the Reason We Came to the Office
    You’re the reason we came to the office today. Whatever your needs, we are dedicated to exceeding your expectations. Thank you for your patience during this brief delay.

    Setting the Standard
    We are committed to setting the standard of professionalism in everything we do. We pride ourselves in the care and attention we give to our clients, and will give you the same courtesy and concern when we return to the line.

    Your Call is Important to Us
    Your call is very important to us. Please continue to hold.

    We Take Pride in Our Work
    Our team of experienced professionals takes great pride in the work we do. That same commitment to excellence is what has allowed us to enjoy success over the years, serving customers just like you. A member of our staff will be with you soon.

    High Call Volume
    We are sorry, we are currently experiencing higher than normal call volume, please stay on the line.

    High Call Volume Introduction
    Thank you for calling. We are currently longer wait times due to a high call volume. Please stay on the line and a representative will be with you as soon.

     

  • Creative
  • CREATIVE

    Want to add a little spark to your On-Hold messages? It’s okay to have fun with your phone system, provided you’re not sacrificing your brand for humor or witty banter. Here are some ideas to adapt to your On-Hold strategy:


    Falling Asleep
    Did you know the average person falls asleep in about seven minutes?  We'll answer your call much sooner than that. In the meantime, we hope you didn't think this message was a snooze.

    A Fun On-Hold Experience
    Thanks for Holding! Rather than make you endure endless sales messages while you are waiting to speak to us, relax and enjoy the music.

    Sitting in Traffic
    If you're like most of us, this week you've spent around 7 hours of your time sitting in traffic. Just so you know, we don't want to waste any more of your valuable time. We'll get to your call very soon. No need to honk.

    Real Live Person
    Thanks for calling us. Because so many people enjoy our excellent services, you may have to wait for a few more minutes. Sorry for that, but we’ll make it worth the wait. For now, just sit back and I'll keep you company.

    Be Right Back
    Thank you for calling. All of our associates are currently busy assisting other customers. But your call is very important to us. Don’t worry, we’ll be with you soon! 

  • Accounting
  • ACCOUNTING ON HOLD MESSAGE ANNOUNCEMENTS

     

    About Us
    Thank you for calling [Company]. Whether you need individual or business tax preparation, payroll services, or tax consulting, [Company] is at your disposal. Whatever service we provide, all client matters are handled with the strictest confidentiality with the highest ethical standards. Your call is very important to us. Please continue to hold for personal assistance.

    Location & Hours
    [Company] is conveniently located at [Address], and we’re available to assist you from [Opening Hours] to [Closing Hours]. We invite you to visit our website [Web Address] to learn more about our services, access directions to our office, and get answers to frequently asked questions. Thank you for your patience during this brief delay. We will be right with you.

    E-File
    At [Company] we stay abreast of the latest tax laws and programs to maximize your tax advantage and get you the best possible return. And with e-file, getting your tax refund has never been easier or faster! We will be happy to tell you more when we return in just a moment.

    Diverse Needs
    We proudly serve the accounting needs of a variety of businesses and individuals throughout the [Region] area. Our services are tailored to the needs of each client, from small to mid-size businesses and non-profit organizations, to individuals who need tax and estate planning. Whatever your needs, we look forward to assisting you today. Thank you for holding.

    Website
    With the ever-changing tax laws, it can be difficult to know where you stand and what programs you qualify for. Let the team at [Company] put our expertise to work for you! We invite you to visit our website - [Website Address] to learn more. Assistance is just moments away

    Accounting & Payroll
    Do you need small business accounting and payroll services? We can address your payroll needs and assist you in planning for your business’s financial future. Please let us know how we can best assist you when we return to your important call.

  • Automotive
  • AUTOMOTIVE REPAIR ON HOLD MESSAGE ANNOUNCEMENTS


    About us
    If you’re looking for exceptional service and an unbeatable deal, step into [Company]. We are pleased to carry all the latest models from Chrysler, Dodge, and Jeep, as well as an excellent selection of certified pre-owned vehicles. Best of all, our knowledgeable sales team is always on hand to answer your questions, help you compare models and provide you with a friendly, no-pressure car buying experience. Stop in today, and see for yourself why [Company] is [City]’s favorite dealership.

    Location & Hours
    If you are new to our dealership, we welcome you! [Company] is located in [City] at [Street Address], and our friendly and knowledgeable sales associates are here to assist you Monday through Saturday from [Opening Time] to [Closing Time]. If you are coming to us for service, our parts & service department is open weekdays from [Opening Time] to [Closing Time], with after-hours drop-off available for your convenience. Stop in today to check out the latest models from Chrysler, Dodge, and Jeep, and take a test drive!

    Website
    We invite you to visit our website - [Web Address]. There you can browse our current inventory, learn more about our comprehensive services, check out our service department, value your trade-in, and even apply for financing! That’s [Web Address], and while you’re online, be sure to connect with us on your favorite social networking sites like Facebook and Twitter!

    Preventative Maintenance
    Proper maintenance not only maximizes gas mileage; it is essential to extending the life of your vehicle. Simply skipping a routine oil change can result in serious long-term damage. Be sure to stop in for an oil change every three months or 3,000 miles. When you're here, we'll do a comprehensive check of your fluids and filters to ensure your vehicle is properly maintained. If you have any questions about our service…just ask! We're here to help.

    Financing
    If others have said no to your financing request, [Company] will say, ‘yes!’ Whether you have bad credit, good credit, or no credit, we can help you secure the right loan for your particular situation. Best of all, our knowledgeable Finance Department will walk you through the entire process from start to finish, and have you driving off in your new vehicle in no time!

    Pre-Owned Vehicles
    If you’re looking for an excellent deal on a quality, pre-owned vehicle, look no further than [Company]! From reliable family vehicles and trucks suitable for hauling heavy loads to sporty rides… we have the models you want at prices you love! Most importantly, all of our vehicles are carefully inspected, so you can be assured you’re getting a great price and a great car, truck, or SUV!

    Experience
    Don’t trust your automotive repair needs to just anyone…come to the experts at [Company]. Our experienced technicians are extensively trained in how to deal with your vehicle, whatever the make and model. We can handle everything from basic maintenance to extensive repairs, and we stand behind the work we do. We will be glad to tell you more and answer any questions you may have when we return to your important call.

    Full-Service Maintenance
    Is your vehicle tuned and ready for the season ahead? [Company] can help. From brakes and vital fluids, to hoses and belts, our experienced technicians are available to assist you with all of your maintenance needs. Schedule your preventative maintenance today.

    Diagnostics
    Is your vehicle making noises it’s never made before? Does it only shake and sputter when you’re by yourself and not in front of a mechanic? No worries - [Company] has you covered. We have specialized diagnostic equipment to perform hundreds of tests in seconds, even if your car is being on its best behavior when it’s with us. Ask for more details when we join you on the line.

  • Banking & Credit Unions
  • BANKING & CREDIT UNION ON HOLD MESSAGE ANNOUNCEMENTS

     

    Online Banking
    With online banking solutions from [Company], you will enjoy convenient access to your account and transaction history 24/7! Our secure online portal allows you to check account balances, transfer funds, download eStatements, and pay your bills online! Just visit [Web Address] to log in, or ask about setting up your online account when we return to the line in just a moment.

    Loans
    Are you looking to purchase a new vehicle, remodel your home, or expand your business? [Company] can help! We offer a wide array of loan programs, and our experienced and knowledgeable bankers will be happy to work with you to secure the financing you need. See us for mortgage loans, home equity loans, small business loans, auto loans, and more. In addition, we will help you keep your payments within your budget with our flexible loan terms. Ask for details, and please let us know how we may best assist you when we return.

    Credit Union
    [Company] was founded in [Year] with the goal of helping our members to improve the quality of their financial lives. Over the years, we have grown our assets to more than $[number], allowing us to provide a full range of high-quality financial products to over [number] members nationwide. All [Company] members are shareholders, and have access to lower interest rates on loans; lower fees on checking and money market accounts, and higher rates on savings. Experience [Company] for yourself! We appreciate the opportunity to add you to our growing list of satisfied members!

    Business Banking
    At [Company], we take great pride in supporting local businesses with our free small business checking and merchant services. Larger businesses can take advantage of our commercial checking, which offers an earnings credit to help offset monthly maintenance fees. One of our financial advisors will be happy to tell you more and help you select the business checking account that's right for your organization. Thank you for holding. Someone will be right with you.

    About Us
    Welcome to [Company]. We are proud to be an independently owned financial institution, dedicated to serving individuals and businesses throughout [Region]. As one of the first banks in the area, many of our clients have banked with our institution for more than [number] years. So, you can be confident when you put your trust in [Company]! We invite you to visit our website, [Web Address] to learn more about the full complement of financial services we provide. Assistance is just moments away.

    Location & Hours
    If you are new to [Company], we welcome you! We are conveniently located at [Address], and our lobby and drive-up window are open Monday through Friday from [Opening Time] to [Closing Time] and Saturday from [Opening Time] until [Closing Time]. We welcome the opportunity to discuss how you can join our collective of satisfied members, and reap all the benefits [Company] has to offer. We will be happy to tell you more and address any questions you may have in just a moment.

  • Business Process Outsourcing (BPO)
  • BUSINESS PROCESS OUTSOURCING (BPO) ON HOLD MESSAGE ANNOUNCEMENTS


    About
    Thank you for calling [Company]. We know what it's like trying to perfect all the moving parts of your business and make them work together. We’ve been there ourselves, and we want you to know you’re not in it alone. We make it as easy as possible to outsource business processes to free up internal resources and keep moving forward. And speaking of moving forward, we’re looking forward to taking your call in just a moment.

    Location
    Our office is located in [City] to [Street Address], next to [Adjacent Business]. We invite you to join us by appointment - ask the next person you speak with for appointment availability.

    Website
    Visit us online at [Web Address], where you can learn more about our business process outsourcing services, meet our team, and find answers to many common questions. That’s [website address].

    Made-for-You Service
    At  [Company], we know that no two businesses are alike, so neither is our service to you! Rather than take a one size fits all approach, we work with you one on one to decide the best path forward. That’s our commitment to you! Learn more about our made-for-you service when we join you on the line.

    Branding Message
    At [Company] we take our commitment to you seriously. We know our reputation is on the line every time we pick up your call, and we’re ready to earn your ongoing support. We’re here to serve you with [list a few competitive advantages]. Thanks again for calling - we look forward to speaking with you in just a moment.

    Awards
    [Company] is the proud recipient of the [name of award] from [organization issuing the award]. This award is a true honor for us and we couldn’t have done it without you! Thanks for helping us be the best in [local area or expertise].

    Our Services
    Thanks for calling [Company]. We specialize in [list your core service or a few services]. Thanks again for your patience, we look forward to speaking with you.

  • Call Centers
  • CALL CENTER ON HOLD MESSAGE ANNOUNCEMENTS


    We Appreciate Your Business
    Thank you for calling [Company]. We’re grateful for this opportunity to connect with you to show you how much we appreciate your business. Whether you’re calling to resolve an issue, inquire about a service, or get answers to specific questions, our team is ready to give you an outstanding experience. Thanks for holding - we’ll be with you soon.

    Online Resources
    Have you heard about our online resource center? Visit [Web Address], where you’ll find answers to common questions and other valuable information that may end up saving you a phone call. That’s [Web Address] - or stay on the line and a representative will be right with you!

    Superior Service
    At [Company], we’ve always prided ourselves on our superior service. We’re ready to put our expertise to work for you to help you get the most out of your call. We’re looking forward to serving you in just a moment.

    High Call Volume
    We’re experiencing a higher call volume than normal and sincerely apologize for your wait. Rest assured that when we do answer your call, we will give you our undivided attention. Thank you for holding.

  • Contractor & Home Remodeling
  • CONTRACTOR & HOME REMODELING ON HOLD MESSAGE ANNOUNCEMENTS


    About Us
    Thank you for calling [Company]. We are pleased to provide you with licensed residential contractor services to meet your home remodeling and renovation needs. From concept to completion, our expert team can get the job done on schedule and within your budget. We invite you to visit our website - [Web Address] to learn more.

    Location & Hours
    We are located at [Address], and we are pleased to provide services throughout the [Region] area. Our office hours are Monday through Saturday from [Opening Time] to [Closing Time]. Whatever your project needs, we take great pride in always delivering the highest standard of quality, integrity, and customer service. We will be happy to tell you more in just a moment.

    Customization
    Making upgrades to your home not only makes it a more enjoyable place to live, but also builds equity. At [Company], we specialize in designing custom spaces tailored to meet the needs of you and your family. Utilizing quality materials, we can create a living space suited to your unique style and tastes, enhancing the value and beauty of your home. Ask for more details when we join you on the line.

    Professional Service
    Those do-it-yourself projects are rarely as easy as they look. Save yourself the headache and hassle and put the experts at [Company] to work for you. Whether you are looking to upgrade your bathroom or turn your unfinished basement into a space suitable for entertaining, we have the skills and expertise to get the job done. Assistance is just moments away.

    Website
    Visit us online at - [Web Address]. There you can learn more about our services, check out photos of our past projects, and more. Whatever your needs, our team is dedicated to providing you with service that is second to none. Your call is very important to us. Please continue to hold for personal assistance.

    Scope of Service
    Whether you want to add on to your home’s existing square footage or simply rearrange the space you already have, we are pleased to provide you with complete service for remodeling, additions, and renovations. We can create a custom-designed space that works with the way you live. Our team will work with you to design a space you'll love to come home to. Let’s chat more about your home goals in just a moment.

    Kitchen Remodel
    A well-designed kitchen not only makes cooking and entertaining more convenient, but it also adds serious value to your home. We can design your new kitchen from floor to ceiling. From custom cabinetry and countertops to unique backsplashes and stunning flooring options…[Company] can create a beautiful space that's sure to impress. Ask for more details today.

  • Dentistry
  • DENTAL PRACTICE ON HOLD MESSAGE ANNOUNCEMENTS


    About Us
    Thank you for calling [Company]. We are committed to providing excellent dental care for the entire family. Our staff works hard to create a warm and welcoming environment, where you can receive quality care utilizing the latest in state-of-the-art technology. At [Company], we believe that everyone is entitled to a beautiful smile and healthy teeth that last a lifetime. We invite you to visit our website - [Web Address] to learn more. Personal assistance is just moments away.

    Location & Hours
    [Company] is located at [Address] near [Landmark], and we are here to assist you [Hours of Operation]. From routine exams and cleanings to the treatment of complex dental conditions, we have the technology and expertise to offer the highest level of care available. Whatever your needs, we look forward to serving you today.

    Oral Health
    Did you know that conditions in the mouth, if left untreated, can lead to various other health problems in the body? Proper oral health is not only important in order to have a healthy smile, it is essential to good overall health as well. Good oral health starts with routine cleanings and maintenance. We will be glad to schedule your next cleaning when we return to the line.

    Patient Anxiety
    We know many children and adults feel anxiety over going to the dentist. At [Company], we are here to ease your fears and provide you with a relaxing environment. Our knowledgeable and friendly staff will be happy to address any questions or concerns you may have before your visit. If there is anything we can do to make your experience more comfortable, please let us know.

    Website
    We invite you to visit us online at [Web Address], where you can learn more about our services, meet our staff, access helpful resources on dental care, and more. Whether you come in for a routine visit or treatment of a complex dental issue, our staff looks forward to welcoming you into our comfortable and friendly environment.

    Insurance & Payment Options
    At [Company], we accept several major insurance plans and private pay options. We also offer financing. If you have questions about our payment policy, we will be happy to address them when we return to your important call. 

    New Patients
    We’re currently accepting new patients to our dental office. If you’re an existing patient and know someone who needs exceptional dental care, feel free to refer us. We look forward to serving you in a moment.

    Technology
    You can rest assured that you are in good hands with [Company]. Our office utilizes the latest state-of-the-art dental technology and strictly maintains a sterile environment for your care. All of our dentists and staff continue to stay in tune with the latest advancements in dentistry to provide you with the highest level of care available.

  • Dermatology & Aesthetic Medicine
  • DERMATOLOGY & AESTHETIC MEDICINE ON HOLD MESSAGE ANNOUNCEMENTS

    Acne
    Do you suffer from acne? We can help! At [Company], we offer several effective acne treatments, and we can also smooth and improve your complexion with safe chemical peels. We are located in [City] at [Street Address], and Dr.[Last Name] and [his/her] staff are here to assist you with convenient appointment times throughout the week. Whatever the severity of your acne, [Company] can help you uncover a more confident, radiant you! 

    Injectables
     If you’re looking to eliminate frown lines between the eyebrows, crow’s feet around the eyes, or creases across the forehead, [Company] has the solution! We offer a variety of options, including Botox. Botox relaxes tense facial muscles and quickly eliminates wrinkles – for a younger-looking, more revitalized facial appearance. We also offer Juvederm. This gel filler instantly smooths out "parentheses lines" on the sides of your nose and mouth. Juvederm is so smooth and natural, everyone will notice, but no one will know! Ask for details when we return. 

    Skin Cancer
     Skin cancer affects 1 out of every 5 Americans over the course of their lives. Early detection and prompt treatment greatly increase the chance for full recovery, so be sure to schedule your appointment to have Dr.[Last Name] assess any new or changing dark spots on your skin. For your convenience, we accept private insurance as well as private pay. We will return to tell you more and schedule your appointment in just a moment.

    Laser Hair Removal
    Free yourself from unwanted hair at [Company]! Whether you suffer from a genetic or hereditary condition that causes excessive hair growth, or you simply want to be free from the hassle of shaving and waxing, we offer laser hair removal services that are safe and effective on all areas of the face and body. Treatments are available for men and women. We will return to tell you more and address any questions you may have in just a moment. 

    Doctor
    Dr. [Full Name] received [his/her] doctorate from [School] before completing [his/her] Dermatopathology fellowship at [School]. A board-certified dermatologist and a fellow of the [School],  Dr. [Last Name] brings his expertise to patients of all ages, treating everything from common skin conditions and cosmetic dermatology to a variety of skin cancers. Learn more about Dr. [Last Name]and the rest of our team at [Web Address]. Someone will be right with you. 

    Skincare
    Radiance comes from within, which is why [Company] has designed our skincare services to leave you glowing and refreshed. We specialize in aesthetic and skincare treatments like IPL Photo Facials, which remove brown pigmentation and sun damage on the face and body; as well as microdermabrasion, a very simple method of exfoliation, which helps give your face a brighter complexion. In fact, most patients see improvement in both skin texture and radiance following the first treatment. We will return to tell you more in just a moment. 

  • Family Practice
  • FAMILY PRACTICE ON HOLD MESSAGE ANNOUNCEMENTS


    Walk-in Care 
    At [Company], our practice not only caters to the routine needs of patients, but we try our best to keep you away from the hospital with walk-in convenience. In addition to providing exceptional preventative care, we offer a wide array of urgent care services. From strep throat, cold & flu, wound care and more -- we are here to offer you the prompt treatment you need. Our walk-in clinic hours are Monday through Friday from [Opening Time] to [Closing Time]. Ask for details, and please let us know how we may best assist you when we return. 
     
    Medical Weight Loss 
    Are you looking to shed unwanted pounds and optimize your health? [Company] has your solution! Our resident dietitian, [First Name], will work one on one with you to provide expert nutritional counseling, develop meal plans and personalize a medical weight loss program that will work best with your specific lifestyle. Whatever your personal goals, we are here to help you through every phase of your weight loss journey. We will be happy to tell you more and schedule your consultation when we return. 

    Scope
    Dr. [Full Name] has been in private practice for more than [Number] years, and she takes great pride in serving patients of all ages throughout [Region]. In fact, Dr. [Last Name] is experienced in providing the full scope of preventative care services, including vaccines, physicals & wellness exams, diabetes screening, and more. Not only does Dr. [Last Name] take the time to get to know you, but she works to provide you with flexible treatment options, tailored to your needs and goals. Thank you for holding. Someone will be right with you.

    Website
    Have you visited our website? Check us out online at [Web Address]. There you can learn more about our practice & services and find answers to frequently asked questions. Our website also provides you with a secure Health Portal, allowing you to fill out patient forms online before your appointment, as well as view your health history, request appointments, and more. You can access this tool 24 hours a day, either on your computer or on the free mobile app! That’s [Web Address]. While you’re online be sure to connect with us on your favorite social networking sites. We appreciate your patience during this brief delay, and we’re working to return to your important call as promptly as possible. 

    Flu
    Flu season is here! If you have not yet had a flu vaccine, there is still time. [Company] is pleased to offer convenient vaccine appointments throughout the week. The flu can strike suddenly. Symptoms vary but can include fever, chills, sore throat, muscle aches, fatigue, cough, headaches, and a runny or stuffy nose. Remember, it takes about two weeks for protection to develop after vaccination, and the protection lasts through the flu season. Schedule your appointment today!

    Diagnostics
    [Company] is dedicated to serving you with exceptional care that’s second to none. One of the ways we accomplish this is by offering state-of-the-art diagnostics and medical imaging right in our office. This includes X-ray, ultrasound, EKG, nerve conduction testing, and more. In addition, we also offer on-site and at-home studies for the diagnosis of sleep apnea and other sleep-related disorders. Experience the [Company] difference for yourself, and let us put our expertise to work for you!

  • Financial Services
  • FINANCIAL SERVICES  ON HOLD MESSAGE ANNOUNCEMENTS


    About Us
    Thank you for calling [Company]. We are committed to providing individuals and businesses with comprehensive insurance products to protect the things you value most. We understand that your goals are unique, which is why we work with you to tailor a program to address your specific needs. We invite you to visit our website - [Web Address] to learn more. Someone will be right with you.

    Location & Hours
    If you are new to [Company], we welcome you! We are located in [City] at [Street Address], and our experienced and dedicated staff is here to assist you Monday through Friday from [Opening Time] until [Closing Time], with off-site closings available. In preparing for your final closing, please be sure to bring along the following important items — a valid ID, such as your driver’s license; a cashier’s check; as well as any documents required by your lender. We appreciate your patience during this brief delay, and we are working to return to your important call as promptly as possible.
     
    Retirement Planning
    Preparing for a rewarding retirement is easier than you may think — even if you are self-employed. Setting up a simple or SEP IRA is an excellent option for many individuals. Contributions are tax-deductible and with consistent focus, you can create a nice nest egg for yourself. It is never too early or too late to take a proactive approach to your retirement goals. Let  [Company] show you how! We will be glad to schedule an appointment for you to meet with one of our professional advisors when we return. Assistance is just moments away.
     
    Online Banking
    With [Company], you can conveniently manage your account right from your computer or phone! Just visit [Web Address]. There you can learn more about us, get details on our accounts and business services, and log in to your account. Our website provides you with information on all of our e-services, including online & mobile banking, online bill pay, account alerts, and more. That’s [Web Address]. Your call is very important to us. Please continue to hold for personal assistance.
     
    Investment Services
    Are your current investments helping you reach your long-term goals? If it has been a year or more since you have had a review of your portfolio, now is the perfect time. At [Company], we work with you to understand your objectives and create a comprehensive financial plan you can live with. We will be happy to review your present situation so we can rebalance your portfolio and ensure it is risk-adjusted to meet your current needs and future goals. Securities and Investment Advisory services are offered through [Company], member FINRA/SIPC and HYA Advisors, a registered investment advisor.

    E-File
    At [Company] we stay abreast of the latest tax laws and programs to maximize your tax advantage and get you the best possible return. And with e-file, getting your tax refund has never been easier or faster! We will be happy to tell you more when we return in just a moment.
     
    Experience 
    At [Company], our team prides itself on providing customers with the right products to meet their needs. With more than [number] years in business, we have the resources and expertise to match you with the right lending products at the best rates. We understand that you have many mortgage consultant options and our team looks forward to exceeding your expectations. Let us put our expertise to work for you!

    Insurance
    What would it really cost you to replace all of your belongings if the unthinkable ever happened? Does your current insurance coverage adequately protect your valuables? At [Company], we understand that homeowners insurance isn’t a one-size-fits-all package. So, whether you own your home or rent, we have several insurance options for you to choose from. Ask for more details when we return to the line.

  • Government Agencies
  • GOVERNMENT AGENCIES ON HOLD MESSAGE ANNOUNCEMENTS


    About
    As authorized by the State of [State], the mission of [City]  is to provide social and other services to meet the needs of the community in a fiscally responsible manner. In addition to our community health, disability, veteran, and senior services, we also offer voter registration, passport services, notary public, property, and tax assessment information, as well as general information and referral services. To learn more about the full complement of services we provide, visit [Web Address]. Assistance is just moments away.

    Location & Hours
    If you believe your assessed valuation is too high, our staff can assist you with filing an appeal. An appeal may be filed within [number] calendar days after you receive your “Notice of Proposed Valuation Assessment”. Forms can be found online or at the [County] Assessor’s Office, located in [City] to [Street Address]. Our office is open to serve you weekdays from [Opening Time] to [Closing Time]. Your call is very important to us. Please continue to hold for personal assistance.

    Special Event
    Mark your calendars —The [City] Police Department is hosting our annual car wash! Join us [Date] from [Opening Time] to [Closing Time]. We’re washing cars, serving hot dogs, and raising money for a great cause. Car washes are provided on a donation basis, and all proceeds will be donated to the National Law Enforcement Officers Memorial Fund. We’d like to extend our thanks to all who help make this event happen. Hope to see you there!
     
    Website
    Connect with the [County] Health Department online! Just visit [Web Address]. Our website provides you with access to a number of resources, including immunization information, dental services, behavioral health assistance, and more. You will also find the application for a food service permit, as well as our environmental health action form. Be sure to bookmark our site for future reference. That’s [Web Address]. We appreciate your patience during this brief delay, and we are working to return to your important call as promptly as possible.
     
    Policies
    [County] is dedicated to serving the needs of our residents through several programs and initiatives, including our community food pantry. To receive food pantry assistance, you must reside in [County] and make an appointment. A photo ID and proof of address are required. Eligible residents are permitted to visit the food pantry once every two weeks and will receive two paper bags that can be used to “shop” the pantry for any items they may need. Due to the nature of our donation-based program, the items vary daily. We will be happy to tell you more when we return to your call in just a moment.
     
    Regulation Change
    Attention unincorporated [City] residents…trash, recycling, and yard waste collection will change from Monday to Thursday beginning [Date]. Please place your township-provided receptacles on the curb, no earlier than [Time]. Trash cans and recycling bins should be moved out of sight, following pickup by [Time] For further information on garbage collection, please visit our website, [Web Address], or remain on the line for personal assistance.
     
    Assistance
    To assist veterans in navigating the complex web of services and benefits available, the [State] Association of Veterans Affairs operates several local service offices. VSOs are trained and accredited by the US Department of Veterans Affairs to provide free assistance to veterans and their dependents and survivors. Resources are available related to the following: compensation & pension, health care, education, employment, housing, military records, burial, transportation, and more. Please let us know how we may best assist you when we return to the line shortly. Thank you for holding.
     
    Recruits
    We are now accepting applications for our Community Fire Academy. The Community Fire Academy is an eight-week program designed to give community members an overview of how [City] Fire Rescue operates. Participants meet once a week for hands-on training. Topics include fire department operations, specialty teams, station tours, engine and truck tours, auto extrication, and EMS. Applicants must be 18 years old, live in [City], and agree to fingerprinting and background check. We will return to tell you more and address any questions you may have in just a moment.

  • Healthcare & Medical
  • HEALTHCARE & MEDICAL ON HOLD MESSAGE ANNOUNCEMENTS


    About Us
    Thank you for calling [Company]. We take great pride in offering our patients the highest level of efficient quality care. We invite you to visit our website - [Web Address] to learn more. Your call is very important to us. Please continue to hold for personal assistance.

    Location & Hours
    [Company] is conveniently located in [City] to [Street Address], and we are available to assist you weekdays from  [Opening Time] to [Closing Time]. Whether you are coming to us for the first time or have been a valued patient for years, we look forward to assisting you today. Thank you for holding.

    Dial 911 for Emergency
    If this is a medical emergency, please hang up and dial 911. All other calls please remain on the line. We will be happy to schedule your appointment or address any questions you may have in just a moment. Thank you for your patience during this brief delay.

    Website
    We invite you to visit our website – [Web Address]. There you can learn more about our services, meet our staff, and get directions to our office. [Company] is proud to staff a team of the finest medical professionals. It is our philosophy and commitment to provide each and every patient with the utmost in quality, comprehensive care. Please let us know how we can best serve you when we return to the line.

    New Patients
    If you are a new patient, we would like to take this opportunity to say "welcome." If you are calling to make your first appointment, please have your insurance information readily available. When you come for your initial visit, we ask that you arrive 15 minutes before your appointment time and bring your insurance card and a valid photo ID. We will be happy to provide you with directions to our office and address any questions you may have in just a moment.

    Insurance & Payment Options
    For the finest in comprehensive and compassionate care, [Company] is here to serve you. For your convenience, we accept a variety of insurance plans as well as private pay. We will be happy to answer your insurance or billing questions when we return to the line.

    Quality Care
    Whatever your individual needs, you can trust that our experienced doctors and staff will provide you with the utmost in quality care. At [Company], all of our doctors and staff continually strive to provide the highest caliber of medical care available. One of our caring and attentive staff members will be right with you.

  • Home Care
  • HOME CARE ON HOLD MESSAGE ANNOUNCEMENTS


    About us
    With more than [number] years in business, [Company] is proud to be the local industry leader, providing the complete scope of companion and caregiver services to older adults throughout Calvin County. Whether you or your loved one would like some assistance around the home or require attentive 24-hour care, we are here to provide you with the services you need to maintain your safety and independence at home. Kindly continue to hold. We will be right with you. 

    Staff
    While our support staff, comprehensive services, and advanced technology are essential to the excellent care we provide, it is our caregivers who are the most important element of our success. Our staff is comprised of skilled and experienced Registered Nurses, CNAs, and home care companions. Each member of our team has undergone a strict screening process, and we focus on making the best possible match between the client’s needs and the caregiver’s skills and qualities. Experience the [Company] difference for yourself, and let us put our service to work for you!

    Home Care
    Quality home care services can often mean the difference between requiring a nursing home placement and remaining in the comfort and privacy of your home. At [Company], we are proud to help seniors age in place with supportive in-home services. From personal care and homemaking to transportation, travel accompaniment, and respite care - whatever services you require, our care coordinators will work closely with you to develop a plan based on your personal needs. Ask for details when we return. 


    Recruitment
    Do you have a passion for caregiving? At [Company], we’re always looking for compassionate and hardworking individuals to join our team. We offer competitive, pay, health benefits, flexible scheduling, paid vacation, and more! Visit our website - [Web Address] to learn more and apply. Get on your way to a rewarding career - we’ll show you how!

    Services
     From medication setup and reminders, meal preparation, and light housekeeping to transportation, companionship, and personal care, the caregivers at [Company] are equipped to handle all levels of care with compassion and sensitivity. For your convenience, we also offer professional geriatric care management services and can assist with the oversight and coordination of your or your loved ones’ care. We will be happy to tell you more about our services and address any questions you may have in just a moment. 

    Referrals
    At [Company], we set the standard for quality care. We will meet with you to discuss your in-home care requirements and goals, so we can custom tailor a program that best addresses your situation and matches you with the proper caregiver. If you are pleased with the service we provide, we invite you to share the  [Company] Caregiver’s name with your friends and family. We appreciate you putting your trust in us, and we consider your referrals the highest compliment. Thank you for holding. Someone will be right with you. 

    Dementia Care
    Caring for individuals with a dementia diagnosis requires patience, skill, and compassion. At [Company], our staff is specialty trained in dementia care, and have experience managing sundowning, redirecting aggression, and wandering prevention. So, you can feel confident knowing that your loved one is in the most caring, capable hands. Be sure to ask about our monthly Dementia/Alzheimer’s Support Group when we return to your important call in just a moment. 

  • Hospitality
  • HOSPITALITY ON HOLD MESSAGE ANNOUNCEMENTS


    About Us
    Plan the trip of a lifetime with [Company]! Whether you want the convenience of an all-inclusive destination or are seeking adventure somewhere new and exotic, we will work with you to plan a trip that fits your budget and exceeds your expectations. Over the years, we’ve worked with thousands of individuals, families, and corporate partners to provide world-class travel services to destinations across the globe. Learn more and check out the latest special offers at [Web Address]. Someone will be right with you.
     
    Location & Hours
     From the gorgeous mountain views to the endless starry night sky, you’ll love everything [Company] has to offer! Our vintage trailer resort and campground is located just off I-25 in [City], 30 minutes south of [Adjacent City]... Just take exit [number] and head west [number] miles. Our office is open daily from [Opening Time] to [Closing Time]. Check-in is at [Time] and Check-out is at [Time]. We’ll be happy to answer your questions and book your reservation when we return.

    Promotional Offer
    From the lush grounds and fountains to our picturesque garden gazebo, [Company] offers the perfect setting to host your big day. When you book your wedding with us, you will have exclusive access to our dining room, bar, patio, and garden area. For your added convenience, we offer a 20% discount on all rooms you book for you and your wedding guests! If you’d like more information, please ask for the event manager when we return. We would be happy to schedule a tour of our site and create a package customized just for you. Assistance is just moments away.
     
    Local Attractions
    Cool breezes — sunny days — experience all the beauty [City] has to offer this time of year! From natural amenities to local shops and restaurants — there is so much to do and see! Make it all happen and book your stay at the [Company] Not only do we put you close to all the action, but we offer convenient shuttle transportation to several local attractions. Ask for details when we return to your call in just a moment.
     
    Website 
    Whether you are traveling to [City] for business or pleasure, [Company] is your source for a reliable, affordable stay. We invite you to visit our website - [Website Address] to learn more about our services, view photos, and request a reservation. While you’re there, be sure to check out our [City] vacation planning guides, putting all the information and resources you need right at your fingertips! Kindly continue to hold, and someone will be right with you.
     
    Entertainment
    Join us for [Event Name], [Month] [Day].From time-honored traditions like live music,  to newer ones like [Activity], [Event] has something for everyone! Nostalgia, rides, parades, food...you name it, we've got it! Not only does the festival feature over [number] events and activities, but all of them are free! Learn more and find answers to frequently asked questions [Web Address]. Hope to see you there!
     
    Amenities
    Looking for a family-friendly beach vacation destination that still offers a myriad of options including swimming, fishing, golfing, shopping, dining, the theatre, and museums?  Then we’re glad you called us at [Company]. We are the leader in reservations and accommodations and offer an exceptional selection of vacation rental properties on [Company], so you can fully enjoy all our area has to offer. All vacation rentals are maintained by our exceptional staff and come equipped with fully stocked kitchens, toiletries, and a weekly cleaning service for your extended stay. Experience the difference yourself, and book your stay today!

  • Insurance
  • INSURANCE ON HOLD MESSAGE ANNOUNCEMENTS


    About Us
    Thank you for calling [Company]. We are committed to providing individuals and businesses with comprehensive insurance products to protect the things you value most. We understand that your goals are unique, which is why we work with you to tailor a program to address your specific needs. We invite you to visit our website - [Web Address] to learn more. Someone will be right with you

    Location & Hours
    [Company] is conveniently located at [Address]. We are here to serve you weekdays from [Opening Hours] to [Closing Hours], with Saturday appointments available upon request. Our experienced team has the knowledge and resources to provide you with the right insurance solutions to meet your needs and your budget. We will be happy to tell you more and address any questions you may have in just a moment.

    Homeowners Insurance
    What would it really cost to replace all of your belongings if the unthinkable ever happened? Does your current insurance coverage adequately protect your valuables? At [Company], we understand that homeowners insurance isn’t a one-size-fits-all package. So, whether you own your home or rent, we have several insurance options for you to choose from. Ask for more details when we return to the line.

    Website
    We invite you to visit our website – [Web Address]. There you can learn more about our insurance products, request a quote, get information about filing a claim, and more. At [Company], we enjoy finding just the right insurance solution for you. As your needs change over the years, we’ll be here to make sure your coverage adjusts to meet them. Let us put our expertise to work for you.

    Commercial Insurance
    At [Company], we know you’ve worked hard to build your business. That’s why we provide comprehensive commercial insurance products that work hard to protect it. Our commercial insurance options include workers’ comp, commercial property, general liability, commercial auto, business interruption, life, and more. Schedule an appointment to speak with one of our experienced agents to find out what we can do for you.

    Auto Insurance
    With all the different types of auto insurance, you may find yourself wondering which is right for you. Our expert staff will work with you to ensure that you understand your options, and we’ll assist you in selecting the right insurance to meet your needs. We’ll be happy to tell you more in just a moment.

    Customer Service
    Whatever your insurance needs, our experienced agents work hard to exceed your expectations. All of us at [Company] are dedicated to providing you with the utmost in professional service and personal attention. It is because of this commitment that we have enjoyed success in serving our community over the years. We’re glad you called, and will be right with you.

  • IT Services
  • IT SERVICE ON HOLD MESSAGE ANNOUNCEMENTS



    About Us
    Thank you for calling [Company], your full-service IT professionals. In today’s marketplace having a competitive edge is synonymous with staying abreast of the latest technologies. Our IT team can provide you with the technology and innovative solutions to meet the needs of your organization. We invite you to visit our website - [Web Address] to learn more. We will be right with you.

    Location & Hours
    [Company] is conveniently located at [Address] near [Landmarks], and we are pleased to provide service throughout the [Local Area] area. Our team of experienced IT professionals are available to assist you 24 hours a day, 7 days a week. Let us put our expertise to work for you! Assistance is just moments away.

    Services
    At [Company], our certified and responsive staff provides comprehensive services, including upgrades, repairs, and security solutions. We are equipped to offer efficient service as responsive as in-house staff. We'll be happy to tell you more and address any questions you may have in just a moment.

    Website
    We invite you to visit us online at - [Web Address]. There you can learn more about our services and check out the latest in Information Technology. At Slate Technology, we provide customized software solutions to organizations across all sectors. Our seasoned professionals can reconfigure your technology infrastructure using reliable and highly secure hardware to simplify your IT and reduce costs. We will be glad to tell you more when we return to your important call. 

    Custom Solutions
    At [Company], we provide customized software solutions to organizations across all sectors. Our seasoned professionals can reconfigure your technology infrastructure using reliable and highly secure hardware to simplify your IT and reduce costs. We will be glad to tell you more when we return to your important call.

    Network Security
    A computer virus can wreak havoc on your system and seriously disrupt your business’s operations. Are you equipped with the right tools to guard your organization against digital intrusions? Keeping up with ever-changing network environments can be a full-time job. Let us put our expertise to work for you, and keep your vital information secure 24/7. Ask for more details when we join you.

    Technology Solutions
    Are you looking for comprehensive IT services? [Company] provides consulting, network design, maintenance, as well as hardware sales and repair. Because we constantly evaluate the latest technology, we find each client the highest performing, yet cost-effective solution for their unique situation. Assistance is just moments away.

    Full Service
    When you need serious technology made simple, look no further than [Company]. Our experienced staff can provide you with a comprehensive evaluation and address your software and hardware needs to dramatically improve your workflow. We invite you to visit our website - [Web Address] to learn more. Thank you for holding.

  • Law Office
  • LAW OFFICE ON HOLD MESSAGE ANNOUNCEMENTS


    About Us
    Thank you for calling the Law Offices of [Company]. We are proud to offer our clients our expertise and diverse range of services, including collection defense, audit representation, and negotiating settlements and compromises with the IRS. Knowing your rights under the law is important, and having an effective attorney representation is vital. Trust in our expertise....we are here for you. We invite you to visit our website, [Web Address] to learn more.

    Location & Hours
    We are conveniently located at [Address] ]and our attorneys are here to assist you Monday through Friday from [Opening Hours] to [Closing Hours] with evening and weekend hours available by appointment. Whatever your representation needs, the legal team at [Company] is here to provide you with first-rate service and the respect and compassion you deserve. We will be happy to tell you more about our services and discuss your needs when we return.

    Areas of Practice
    At [Company] we have successfully represented clients in pharmaceutical litigation, commercial litigation, personal injury, maritime law, medical malpractice, and product liability. Our legal team is committed to devoting the resources, attention, and time necessary to provide you with the superior legal representation you deserve. We appreciate your patience during this brief delay, and we’re working to return to your important call as promptly as possible.

    Experience
    You need representation from experienced professionals you can trust. At [Company], we have the practical understanding of the issues you face and the professional experience to serve all of your representation needs. Our experienced legal team is here to assist you in navigating through the challenges of the legal system. Please let us know how we can best assist you when we return.

    Website
    We invite you to visit our website - [Web Address], where you can learn more about our areas of practice and legal affiliations, access answers to frequently asked questions, and meet our experienced attorneys. Whatever your representation needs, we are here to guide you through the process. Let us put our expertise to work for you!

    Our Promise
    Cost-effective representation and results…that’s what you can expect from [Company]. Our law office prides itself on our ability to provide practical solutions to complex legal issues, and all matters are handled with the strictest confidentiality. Your call is very important to us. Please continue to hold for personal assistance.

    Legal Team
    Our elite team of attorneys has the experience and depth of knowledge to provide you with the best legal representation available. Schedule an appointment to meet with our legal team so we can discuss your situation in further detail and develop a strategy to address your specific needs. We will be glad to discuss your legal needs and concerns in just a moment.

    Integrity
    At [Company], we strive to obtain the best possible results for each one of our valued clients. Our attorneys have experience working on numerous cases, giving us the unique insight that greatly benefits our clients. We always strive to meet the highest standards of service and conduct in our personal and professional lives. We appreciate this opportunity to assist you today. Thank you for calling.

  • Mortgage Lending
  • MORTGAGE LENDING ON HOLD MESSAGE ANNOUNCEMENTS


    About Us
    Thank you for calling [Company]. In a constantly changing market, we provide a variety of mortgage products and loan financing tools to help you reach your goals. Whether you are financing your first home purchase or looking to refinance your current mortgage, our team is here to guide you through the process. Your call is very important to us. Please continue to hold for personal assistance.

    Location & Hours
    We are located at [Address] near [Landmarks], and we’re here to assist you [Hours of Operation]. We invite you to visit our website - [Web Address] to learn more about our services, access helpful loan calculators, get answers to frequently asked questions, and more. We will be happy to address any questions you may have when we return to the line shortly.

    Home Equity Loan
    Put the equity you’ve built in your home to work for you! Whether you need extra cash to pay for your child’s education, want to take a vacation, or tackle a remodeling project, a home equity credit line can bring your plans to life. Ask for more details when we return.

    Mortgage Pre-Qualification
    When purchasing your first home, preparation is the key to success. Before you start shopping for your new property, let [Company] help you with our pre-qualifying process. This will help you determine the right price range for your particular budget, plus give you some buying leverage. We will be happy to tell you more in just a moment.

    Website
    Visit us online at - [Web Address], where you can find helpful information about our mortgage and loan services, and even start your application online. That’s [Web Address] - we look forward to serving you! 

    Company Image
    If you're planning to buy your first home, your next home, an investment property, or just looking to refinance [Company] is here to provide you with the information and resources that will allow you to choose the loan program best suited to your financial needs. Assistance is just moments away.

    Home Refinancing
    As our life circumstances change, so do our financial needs. Refinancing is a great way to increase your cash flow or lower your monthly payment. There are many things to consider when refinancing your home loan and it is important to talk about your loan options with an experienced mortgage consultant. Schedule an appointment with our knowledgeable team and explore your options today!

    Expertise
    You don’t need to be a mortgage expert to get a great financing plan...you just need to work with one! At [Company], our team prides itself on providing customers with the right products to meet their needs. We understand that you have many mortgage consultant options and our team looks forward to exceeding your expectations. Let us put our expertise to work for you!

    Construction Loan
    Are you building your dream home? Make sure you get everything you want for your new property without having to skimp on the details. A construction loan can get you there. All of us at [Company] are here to serve you by answering your questions and assisting you in a friendly, courteous manner as you navigate through the loan process. We can tell you more about construction loans and our other loan options when we return to the line. 

  • Non-Profit
  • NON-PROFIT ON HOLD MESSAGE ANNOUNCEMENTS


    Animal Rescue
    Together with [Company], you can make a difference in the life of a dog or cat. Our team is hard at work saving animals from high kill animal shelters and finding them loving homes in the [Region] area. In addition to adopting, there are many ways you can support our rescue efforts. We are always looking for wonderful fosters for our furry friends as they await their forever homes, and your donations help us provide food and care for more animals. The need is great, but we can do it together! We thank you for holding. Someone will be right with you. 

    New Leadership
    The [Company] Council is proud to announce the addition of [Full Name] as our new Chairman. {First Name] is the [Job title] [of/for] [Company] and has been a faithful member of the [Company] for [number] years. [First name] brings a passion for educating the public on our many initiatives, as well as continuing to develop the corporate partnerships that keep our organization strong. Join us in welcoming [him/her] as a valuable member of the [Company] team. Someone will be right with you.    

    Book Drive - Fundraising
    Did you know that 2 out of 3 low-income children have no books of their own? At [Company]’s Book Drive, we aim to change that! We are dedicated to inspiring young readers and nurturing a lifelong love for reading by distributing books to at-risk communities throughout [City]. If you are interested in hosting a book drive at your school, business, or organization, we will provide all the tools and resources you need. Just ask for more details when we return, or visit [Web Address] to get started. Together we can make a difference! Kindly continue to hold. 

    Donations 
    Calling all [City] residents! Our community pantry is running low, and we could use your support. We are in need of dry shelf goods, as well as toilet paper, paper towels, and personal care items. Donation Drop off hours are Monday through Friday from [Opening Time] to [Closing Time] and Saturday from [Time] until [Time]. Clothing and books can also be deposited in our donation bin, located at the West end of our parking lot. We thank you for helping to support your friends and neighbors. Your donations are always greatly appreciated. We will return to your call in just a moment. 

    Events
    Are you having trouble filling positions with qualified candidates? Looking for better ways to source new employees? The [Company] hosts a Leadership Luncheon the first Tuesday of each month, where we tackle these questions, and many others. Join us at [Location] from [Opening Time] to [Closing Time]. This event is free to our members and $[number] for guests. We hope to see you there! We’ll be happy to tell you more and complete your registration when we return. 

    Assistance
    If you are currently receiving benefits and are in need of additional assistance, [Company] can help! We work to provide low-income families in the community with the information and support they need to get back on their feet. From helping you find affordable housing and medical care to job training assistance and work-to-hire programs, we can connect you with all the resources available to you. Stop by our office, located at [Address] to apply for assistance. We will be happy to tell you more and address any questions you may have in just a moment. 

  • Orthopedic & Sports Medicine
  • ORTHOPEDIC & SPORTS MEDICINE ON HOLD MESSAGE ANNOUNCEMENTS


    Care
    At [Company], our board-certified, fellowship-trained orthopedic surgeons utilize the latest technology to treat a broad spectrum of orthopedic conditions, sports injuries, and work-related injuries. We also offer on-site diagnostics, as well as physical and occupational therapy, for your convenience, so you don’t have to travel to multiple locations to receive the care you need. Visit our website - [Web Address] to learn more about the full scope of care we provide. Someone will be right with you. 

    Conservative Treatments
    Overcoming injury can be a long road. Rest assured that [Dr. Name] is here to provide you with the orthopedic care needed to recover. With the ultimate goal to minimize your pain, maximize your function, and achieve the best outcomes for your condition, [Dr. Name] prefers to treat injuries without surgery whenever possible. If surgery is necessary, you can be assured you are in the hands of one of the finest orthopedic surgeons in the state. Thank you for holding. 

    Patient Portal 
    We strive to provide our patients with convenient, high-quality care at [Company]. One of the ways we do this is by offering online health services through our patient portal. Our portal provides convenient access features such as online appointment scheduling for follow-up patients, access to medical records and prescription refills. When you visit our office, please ask our staff to sign you up. We appreciate your patience during this brief delay, and we are working to return to your call as promptly as possible.  

    Pain Management
    Managing your pain is just a part of what we do here at  [Company]. We utilize physician-guided strength training, stretching, therapy, medications, and minimally invasive techniques to provide pain relief. We also offer a wide array of pain management treatments, ranging from epidural steroid and trigger point injections to nerve blocks, spinal cord stimulation, and more. Return to a more active, pain-free lifestyle…Alpine Road Orthopedic Specialists can help! Assistance is just moments away. 

    New Patients
    If you are a new patient scheduling an appointment with our office, we ask that you arrive 15 minutes early for your first appointment to complete patient registration paperwork. Please be sure to bring updated insurance cards, a photo ID, and a list of your current medications. For your comfort and convenience, we ask that you wear clothing that will allow easy access to the body area that may be examined or x-rayed during your appointment. We will be happy to tell you more and address any questions you may have in just a moment. 

    Specialty
    At [Company], we are dedicated to providing you with the care you need to return to an active lifestyle. While we treat all types of injuries and provide the full scope of orthopedic care, our physicians are specialty trained in knee injuries. We treat patients for a variety of knee conditions, ranging from meniscus tears and arthroscopic cartilage repair surgeries to knee replacements. Experience the [Company] difference for yourself, and let us put our expertise to work for you!

  • Pediatric
  • PEDIATRIC ON HOLD MESSAGE ANNOUNCEMENTS


    Care
    At [Company] we are proud to offer children throughout [Region] with the utmost in quality medical care. We serve children —from infants to adolescents — with everything from well child exams and sports physicals, to sick child diagnosis & treatment, and the management of chronic illness. Our doctors and staff continually strive to provide the highest caliber of medical care in accordance with [Law or Oranization]. We want to make your experience with us a positive one, so you can be assured that we are here to address any questions or concerns you may have. Thank you for holding. Assistance is just moments away. 


    Physician
    As a parent, you carefully deliberate over the choices you make for your child, and few things are more important than making decisions about their healthcare. You can rest assured when you entrust your child’s care with [Dr. Name]. Dr. [Full Name] is a board-certified pediatrician and fellow of the [School]. She received her medical degree from [School] and completed her pediatric residency at [Hospital Name]. She has been practicing in the west suburbs for [number] years. Most importantly, she is deeply committed to providing the highest level of care to the children she has the privilege to serve. Kindly continue to hold. Someone will be right with you. 


    Blog
    Are you interested in the latest health information? Looking for toilet training tips or ideas on how to establish a consistent bedtime? Be sure to check out our blog! From vitamins and vaccines to ear infections and fever management, we cover all the topics you care about. Just visit [Web Address] and subscribe! If you have questions or want the doctors to address a topic, be sure to fill out the suggestion form! We look forward to continuing to share the most up-to-date information and resources with you! Thank you for holding


    Specialists
    Children with specialized needs require an in-depth understanding of the issues they face, and above all, patience. At [Company], we are experienced in treating children with ADHD, depression, autism, and pediatric bipolar disorder. If your child is dealing with one of these conditions, we want you to know that you’re not alone. Our pediatricians and care team are here to guide you, provide the information and resources you need to manage your child’s condition, and put them on the path to success. Your call is very important to us. Please continue to hold for personal assistance. 


    Convenience 
    We know families are busy! That is why [Company] is dedicated to providing you with quality care and convenience! In addition to providing same-day sick appointments, evening, and Saturday hours, we are dedicated to ensuring that our patients are always seen within 15 minutes of their appointment time. If we’re running behind, we’ll always let you know. We will be happy to tell you more and address any questions you may have in just a moment. 


    Safety 
    Each year nearly one million people are treated nationwide for bicycle-related injuries. Sometimes, these injuries can be fatal. What’s most surprising is that most bicycle crashes involving children do not involve cars. They occur from collisions with fixed objects, loss of control, or falling from the bike. Children should wear a helmet at all times when riding a bicycle. To encourage good helmet-wearing habits, we recommend letting kids pick out their helmet or allowing them to decorate it with markers or stickers. For more summer safety tips, visit our website —[Web Address]. Thank you for holding. We will return to your important call in just a moment. 

  • Product-Based Business
  • PRODUCT-BASED BUSINESS ON HOLD MESSAGE ANNOUNCEMENTS


    Ideal for companies who sell products, including software companies, retailers, grocery stores, car dealerships, and manufacturers.

    About
    Thank you for calling [Company], where we take pride in the products we put into your hands. We’ve grown our reputation as a leading provider of [list some products], to ensure you get quality and satisfaction every time. Whether you’re calling with a product question or need pricing and availability, our team will be happy to help you in just a moment. Please, continue to hold.

    Location & Hours
    We’re located at [Address] next to [Landmark(s)]. Our normal business hours are [business hours]. We’d love for you to join us in person, or visit us online at [Web Address].

    Website
    Visit our website at [Web address], where you can browse our inventory, place an order, get information about our products and location, and more. That’s [Web Address].

    Branding Message
    Thanks for calling [Company] - [company tagline or slogan]. We know you have a lot of choices when it comes to [your product or service], and we appreciate you choosing us. We’re ready to serve you by [list a few competitive advantages]. Thanks for holding - we will be right with you.

    Check the Status
    Did you know that you can check the status of your order online? Visit [Web Address] and type in your order confirmation number to get the latest updates. That’s [Web Address]. 

    Awards
    [Company] is pleased to be the recipient of the [name of award] from [organization issuing the award]. We don’t take this honor lightly, and we know it’s a testament of our service to you. Thanks again for helping us become the best [type of company] in the [local area/industry].

    Our Products
    Thank you for calling [Company]. We’re here to serve you with [list a few products], along with quality service you can count on. Thanks for your patience - we’ll be with you in a moment.

  • Professional Services
  • PROFESSIONAL SERVICES ON HOLD MESSAGE ANNOUNCEMENTS


    Ideal for appraisers, architects, engineering firms, financial planners, consultants, project managers, and other professional service providers. 

    About
    Whether you are an established corporation or a new start-up, [Company] knows how you want to do business! As a locally owned and operated company, we can provide you with the latest in state-of-the-art design, print, and signage services so you can solidify your brand and put your logo in front of existing and prospective customers. You can’t be everywhere but your company name, logo, or message can! At [Company] we’ll show you how! Someone will be right with you.

    Location, Hours & Website
    We’re located at [Address] next to [Adjacent Business]. Our experienced and dedicated team is here to assist you Monday through Friday from [Opening Hours] to [Closing Hours], with evening and weekend hours available by appointment. You can also visit us online, anytime, at [Web Address], where you can learn more about our services, get directions to our office, and get to know more about our team. That’s [Web Address]. 

    Branding Message
    As leaders in the [Region] community, [Company] is glad you’ve chosen us to handle your [service] needs. We’re committed to excellence and ensuring we meet your expectations every time you do business with us. Please let us know how we can serve you when we return to the line.

    Request Appointments Online
    Did you know that you can request an in-person or virtual appointment via our website? Visit us at [Web Address] to view our available time slots. That’s [Web Address].

    Awards
    [Company], our greatest resource is our employees. Our staff of professionals includes Certified Insurance Counselors, Accredited Insurance Advisors, and Certified Insurance Service Representatives. Not only have we been in business for more than 2 decades, but we’ve also been named [Award/Accolade] by the Des Moines Register for 3 years running! Whatever brings you to us, our dedicated staff is dedicated to providing you with insurance coverage that meets your needs and fits your budget. Let us put our expertise to work for you!.

    Our Services
    Thanks for calling [Company]. We’re here to provide you with a single source for [list a few of your services or offerings]. Ask for more details when we join you on the line.

    Referrals
    For [Number] years, [Company] has provided full-service design/build services to individuals and businesses throughout [Region]. If you are pleased with the services we provide, we invite you to share the [Company] name with your friends, family, and business associates. We appreciate your business and consider your referrals the highest compliment. Thank you for holding. Assistance is just moments away.

    Testimonial
    The law firm you choose does make a difference, and as a powerful voice for our clients, [Company] is proud of our reputation and results. We bring a depth of knowledge, high level of service, and tenacity to each case we take on. But don’t just take our word for it…hear what our clients have to say, like [Customer Name] who writes, “I want to acknowledge [Company] for their professionalism while handling my litigation. Lawsuits can be very uncomfortable and stressful while you are going through the process. [Name] and his team made me feel very comfortable and kept me informed about the case every step of the way.” Experience the [Company] difference for yourself, and let us put our legal expertise to work for you.

  • Property Management
  • PROPERTY MANAGEMENT ON HOLD MESSAGE ANNOUNCEMENTS


    About Us
    Welcome to [Company], proudly serving property owners and renters throughout [Region] with top quality management services. Whether it’s a single family home, multi-unit complex, or commercial building, we can provide you with the tailored services you need to maximize the return on your real estate investment. Learn more at [web URL]. We appreciate your patience during this brief delay, and we are working to return to your important call as promptly as possible. 

    Location & Hours
    [Company] is conveniently located in [City] to [Street Address], and we are pleased to provide our services throughout [Region]. We are here to assist you Monday through Friday from [Opening Time] to [Closing Time], with management services available 24-hours a day, 7 days a week. We invite you to stop by our office. We will be happy to tell you more about the services we provide or help you find the perfect rental. Kindly continue to hold. 

    Tenant Selection 
    We understand how important it is to screen and select the right tenants for each property we serve. That is why we perform thorough background and credit checks and verify that all information that is provided is correct. Likewise, we evaluate each property we manage to provide our tenants with a safe and comfortable place to call home. At [Company], our meticulous attention to detail and thorough process is a reflection of our many years of experience. Let us put our service and expertise to work for you!

    Experience
    When you are looking to maximize the earning potential of your investment property, it pays to work with experienced property management professionals. [Company] can help! From single-family homes, condos and townhouses to offices, retail space, apartment complexes and industrial facilities - we have experience managing all types of properties. Not only can we help find you responsible, qualified tenants, but we handle everything from maintenance requests to rent collection, so you can rest assured when you leave the details to our outstanding team. 

    Credentials
    When you choose [Company] for your residential or commercial property management needs, you are forming a partnership with an established and respected, local industry leader. Not only have we been in business for more than a decade, but our team is comprised of licensed real estate brokers and accredited property managers. In addition, we are proud members of the Institute of Real Estate Management and the National Association of Realtors. We will be happy to tell you more and address any questions you may have in just a moment. 

    Scope of Services
    At [Company], we are proud to work directly with our property owners, tailoring our property management services to meet their individual needs. Collections of rents and providing monthly statements are just a part of the monthly services provided. In addition, we are available to resolve tenant issues, handle maintenance & emergencies, schedule vendors, perform inspections, and more. Let us customize a management program that meets your needs and fits your budget! We will be right with you. 

    Renters
    Are you looking for the perfect [City] property? Look no further than [Company]! We are pleased to offer a variety of distinctive apartment homes and luxury rentals featuring an array of beautiful amenities. Most of our properties are within walking distance of major bus lines, providing you with convenient travel throughout [Region] and the surrounding areas. If you would like to schedule a tour of one of our beautiful apartment homes or get additional leasing information, ask for details when we return. 

  • Real Estate
  • REAL ESTATE ON HOLD MESSAGE ANNOUNCEMENTS


    About Us
    Thank you for calling [Company], your full-service real estate expert. Whether you are buying or selling, our experienced team has the resources and in-depth understanding of the local market to make your real estate transaction a success. We invite you to visit our website, [Web Address] to learn more about our services. Your call is very important to us. Please continue to hold for personal assistance.

    Location & Hours
    We are located in [City] to [Street Address] near [Landmarks],  and we are here to serve you Monday through Friday from [Opening Hours] to [Closing Hours], with evening and weekend hours available by appointment. [Company] is pleased to provide our services to residential and commercial clients throughout [Region] and the surrounding areas. For most of us, the sale or purchase of real estate is the single largest transaction of our lifetime, which is why it is so important to work with a reputable agent. Please speak with one of our agents to learn more about what we can do for you. Thank you for holding.

    Selling
    When selling your home, you worry about so many little details, and you want to know that your home is appropriately priced and marketed in the best way possible. The team at [Company] is experienced in accurately determining market value and making sure that all potential buyers are aware of your listing. We offer personal, professional marketing of each listing so you can rest assured when you leave the details to us! We will be happy to tell you more in just a moment.

    Relocating
    Whether you're relocating across town, or across the country - [Company] can help. Our experienced team of real estate professionals is skilled at finding you the right property to meet your needs and budget. If you're relocating to [Region], let us know. We will be happy to show you around and address any questions you may have.

    Marketing
    Are you looking to sell your home in [Region]? Effective advertising of your real estate property can mean the difference between securing a quick sale and spending months on the market. At [Company], our experience in marketing real estate in this area is unsurpassed, and we have the tools and established skills to maximize your listing’s exposure to potential buyers. Put our expertise to work for you!

    Website
    We invite you to visit us online at [Web Address]. There you can learn more about our services, search local listings, meet our experienced agents, and more. Whether you are buying or selling your home, our website is designed to be a helpful resource to assist you. That’s [Web Address]. We appreciate your patience during this brief delay. Someone will be right with you.

    Buying Real Estate
    Whether you are looking for your first home or your next home, no one knows the local area better than [Company]. Experience has taught us that each home purchase is unique....because we know everyone’s goals are unique. We will work with you to help you select the perfect property to meet your needs...whatever they may be. Assistance is just moments away.

    Family
    Are you looking for the perfect home to suit your growing family? [Company] is here to help! Our agents don’t just work in [Region], they live here too! So, we can answer any questions you may have about neighborhoods, local schools, and community features. Let us help you find your forever home!

  • Restaurants
  • RESTAURANTS ON HOLD MESSAGE ANNOUNCEMENTS


    Menu
    Where can you enjoy delicious boneless spareribs, crab rangoon, and Peking ravioli?…[Company]! And if you think that sounds good…those are just the appetizers! That’s right, we have a huge menu featuring soups, lo mein, chop suey, and all your favorite chicken, beef, seafood, and vegetarian Chinese dishes. Ask for details, and please let us know how we may best assist you when we return.
     

    Special Event Catering
    [Company] is the perfect place to host your next birthday party, shower, business luncheon, or other special events. Our private room can accommodate [number] guests and sets the perfect setting for any occasion. With choices that run from breakfast platters and coffee service to sandwiches, steaks, and chops, we have something to please every palate, and you can sit back, relax, and leave the details to us. If you are interested in hosting your next event with us, please ask for [Name], our catering manager, when we return to your call. Thank you for holding.
     

    Delivery
    Got a late-night craving? Wing Hut has you covered with late-night delivery! We’re open until [ Closing Time] Sunday through Thursday and [ Closing Time] on Friday & Saturday. So, it’s always a good time for some saucy hot wings! We offer free delivery throughout [City] on orders over [number] dollars. We’ll be happy to take your order when we return to the line.

    About us
    At [Company], our farm-to-table cuisine celebrates organic, locally sourced ingredients in an elegant, intimate atmosphere. Our menu features an assortment of expertly crafted specialties, including cheese & charcuterie and seasonally inspired shared plates. For your main dish choose from one of our exceptional entrees like Bone-in Pork Chop, Herb Roasted Chicken, or horseradish crusted Filet Mignon. Be sure to save room for tart cherry crème brulée, layered carrot cake in a jar, or one of our other amazing desserts. Assistance is just moments away.
     

    Website 
     Did you know you can now save time on your order by ordering on our website? -  [Web Address] OR download the [Company] app available on iPhone & Android. Our website provides you with details on our complete menu, directions, special offers, and more. We appreciate your patience during this brief delay, and we are working to return to your important call as promptly as possible.
     

    Specials
     When it’s fourth down and your football buddies are hungry, don’t punt! Go for the goal with delicious pizza from [Company]. There’s no better way to enjoy the game than with hot pizza and grinders. Plus, we’re offering some great game-day specials, like [number] dollar buckets of domestic beer, and dollar wings. We’ll bring the eats to you, or dine in and watch your team on one of our [number] flat-screen TVs. 

  • Retail
  • RETAIL ON HOLD MESSAGE ANNOUNCEMENTS


    About Us
    Thank you for calling [Company], your source for the latest in kid’s fashion. From baubles and bows to dresses, athletic wear, and more — we’ll keep your little ones in style and on-trend! In addition to top designer brands, we also support local artisans and fashion labels, carrying a unique assortment, you won’t find anywhere else! We invite you to learn more and shop online at [Web Address]. Thank you for holding. Someone will be right with you.
     
    Location & Hours
    If you are new to[Company], we welcome you! We are conveniently located in [City] to [Street Address], next to [Adjacent Business], and we’re open to serve you Monday through Saturday from [Opening Time] to [Closing Time]. Stop in to check out our huge selection of bikes & frames, tires, helmets, cycling clothing, accessories, and more. If you need a tune-up, our service department experts are on hand weekdays from [Time] until [Time] and can provide maintenance and repairs on any bicycle make and model. Ask for details, and please let us know how we may best assist you when we return.
     
    Sale
    We’ve done it again…we made too much chocolate! But our loss is your gain, and there has never been a better time to treat yourself to something sweet! Stop into [Company] the week of [Month] [Day], and enjoy up to 50% off our seasonal chocolates and gift assortments, while supplies last. From caramels and truffles to our famous fudge, you’ll find great prices on the sweets you love. But don’t wait…these deals are going fast! See you soon!
     
    Return Policy
    At [Company], we are pleased to offer the quality dancewear you need at the affordable prices you want! If you need to return something for any reason, please fill out the return form that came with your order, securely package it with the items you are returning, and mail them back to us. Please note: all items must be unworn and in their original packaging with tags attached. We cannot accept laundered items, undergarments, tights, make-up, or foot care items. Please allow up to 14 business days upon receipt for processing your return. If you received defective or incorrect items, let us know when we return to the line, and we will be happy to help. Assistance is just moments away.
     
    Website
    If you are unable to visit us in person, we invite you to visit us online at [Web Address]. There you can learn more about us, read customer reviews, and even order online! Our website allows you to browse our fine selection of furniture by room or designer. From elegant bedroom sets to comfortable living room configurations, we have something for every room and every taste. Our website also provides you with information on our current promotions and flexible financing options. That’s [Web Address]. Your call is very important to us. Please continue to hold for personal assistance.
     
    New Products
    At [Company], we are more than your local pharmacists. We carry a full line of durable medical equipment, designed to support your healthcare at home. From mobility solutions and bathroom aids to respiratory supplies, diabetic footwear, and more — we have the quality products you need all in one convenient location. We are pleased to announce that we also now carry the latest in lift chairs from American Mobility. With 3 reclining positions, your choice of 10 fabric options, and an integrated battery backup to keep you mobile even if your home loses power, American Mobility lift chairs are as convenient as they are comfortable! We’ll return to tell you more in just a moment.
     
    In-store Events
    Attention brides-to-be! Mark your calendars for [Day of the week], [Month] [Day] for our [Company] Bridal Show! Grab your girlfriends and head to [Location] at [Time] for appetizers, champagne, and a luxurious assortment of wedding bands and bridal jewelry. Expert designers will discuss the best styles for each bridal gown silhouette, and one lucky winner will receive [number] dollars off that day’s purchase! This is an event you won’t want to miss!
     
    Giving
     As a family-owned company, [Company] has proudly served the [Region] area for more than [number] decades. We consider it an honor to give back to the community we call home, and we are pleased to take an active role in a variety of local charitable organizations and events. From co-chairing the annual Breast Cancer Walk to donating our repair services to the local fire department, giving back is a part of our company culture, and a family tradition we’re proud to continue generation after generation. Thank you for holding. We will return to your call in just a moment.

  • Schools and Universities
  • SCHOOLS & UNIVERSITIES ON HOLD ANNOUNCEMENTS

     
    Welcome
    Welcome to [Company], providing exceptional STEM education, while nurturing the whole student. [Company] is a non-profit, nondenominational, independent day school, accredited by the [State] Board of Education. We offer a rigorous academic program for grades K thru 8, with a special focus on science, technology, engineering, and mathematics. Your journey to a bright future starts here! Learn more at [Web Address]. Someone will be right with you.
     
    Location & Hours
    [Name] is located at [Address] , at the corner of [Cross street] and [Cross Street]. Student and visitor parking is available behind the building in the designated area. We are also conveniently located within walking distance of the [Transit Stop]. Just take the [Location] stop and head [direction]. Our offices are open Monday through Friday from [Opening Time] to [Closing Time] and Saturday from [Time] until [Time]. Stop in! We look forward to assisting you.

    New Faculty
    [Company] is pleased to introduce our new faculty for the [Year]-[Year] school year! [Name] welcomes new principal, [Name]. [Mr./Mrs.] [Last Name] holds a Masters in Education from [School] and served as [Job Title] at [School] for [number] years. We also welcome [number] new teachers to our elementary faculty. Learn more and meet our new staff by visiting [Web Address]. All of us at [School District] look forward to a fun and rewarding school year!
     
    Clubs
    Show your [Mascot] pride and get involved this school year by joining one of our many clubs! From art, language, and student council to band boosters, coding club, multicultural club, and more…there’s something for every interest. Want to learn more? Check out our [Mascot] Fair in the gym, the first [Day of the week] of every month. Visit club booths, get connected with other students, and purchase [Mascot] spiritwear! Hope to see you there!
     
    Website
    In an effort to promote sustainability, [Company] is going paperless! School announcements and grades can now be accessed on our Parent Portal. Just visit [Web Address], and click on the Parent Portal tab in the upper left corner. The portal also allows you to review absences, view missed assignments, and communicate with teachers and faculty. It’s one of the many ways we are dedicated to better serving our community and the environment. If you need assistance accessing the Parent Portal, please let us know when we return to the line in just a moment.
     
    Summer Learning
    Studies have shown that, on average, students’ achievement scores declined over summer vacation by one month’s worth of school-year learning. Don’t want the ‘summer slide’ to happen to your student? [Company] can help! We are pleased to offer immersive language programs designed to increase fluency and promote language learning in a fun, stress-free environment. Programs are available in French, Spanish, Italian, German, Mandarin, and Japanese. Summer sessions are 2 weeks long and run from June through August. Spots are limited, so register today!
     
    Fundraising
    [Company] offers a variety of scholarships to families in need, but this would not be possible were it not for the fundraising support we receive throughout the school year. There are lots of ways you can get involved, and help us expand our educational offerings — from collecting box tops and shopping through Amazon Smile to attending our annual bake sale, Fall Gala, and Memorial Day Golf Tournament. Learn more about how you can get involved by visiting [Web Address] or ask for details when we return to the line. Assistance is just moments away.
     
    Athletics
    It’s almost time for fall athletics! [Company] is pleased to offer a number of programs, including cross country, football, swimming, boy’s soccer, girl’s swimming, volleyball, and tennis. Registration for fall sports opens [Date], and all athletes must have a current physical on file that has been cleared by the school nurse. Additional physical forms can be picked up in the school office weekdays from [Opening Time] to [Closing Time]. If you have questions about eligibility, please ask for the Athletic Director’s office when we return to the line. Thank you for holding.

  • Telecommunication
  • TELECOMMUNICATION ON HOLD MESSAGE ANNOUNCEMENTS



    About Us
    At [Company], we offer the single-source solution for your business’s telecommunications and technology needs. We’ll look at your total communications infrastructure and budget, and recommend the finest in telecommunication products to ensure that your business continues to operate at its maximum efficiency. We will be happy to tell you more and address any questions you may have in just a moment. 


    Service & Warranty
    With 24/7 technical support, you can be assured that your organization is well taken care of with [Company]. Plus, our 1-year complimentary warranty on all products and services ensures 100% satisfaction. We are pleased to provide services to the [Region] area, and we are the trusted choice of a diverse group of clients, including educational institutions, retail stores, and professional offices. Please let us know how we may best assist you when we return.


    Hosted PBX
    Did you know that [Company]’s Hosted PBX delivers everything your business requires in one single package? From executive phones to local service and long-distance, all for less than what you’re paying for your traditional telephone service. Not only is our mobile-friendly portal easy to use, but your employees can seamlessly move offices without IT help. Ask for details!


    Features
    Are you getting the best market rates on your telecom? Ask about a free side-by-side analysis of your telecommunications bills to identify ways you can save. We offer this free service at no obligation. Unlike other providers, [Company] gives you the premium call features at no extra cost, with unique value-added features like 6-way calling, call waiting, and call transfer! We will be happy to tell you more and address any questions you may have in just a moment. 


    Service Offering
    When you need a trusted partner who can deliver you scalable solutions for your telecom needs, [Company] is the name to know. From telephone systems & equipment, high-speed Internet, wireless networking, VoIP systems, and WebFax to call center solutions, voice & data cabling, and hosted cloud PBX systems, we can provide you with the tailored service you need, when you need them! Visit our website — [Web Address] to learn more about the full complement of products and services we offer. Assistance is just moments away. 


    VoIP 
    [Company] is pleased to offer telephone systems that fit your budget and offer the capability to grow with your business. Let us show you how Voiceover IP can help you stay connected, more easily. Best of all, our simple set-up process will have you making and receiving VoIP calls in minutes. Whatever brings you to us, you can be assured that our experienced and dedicated staff will work with you to understand your goals and match your business with the right technology solutions. Kindly continue to hold for personal assistance.

  • Veterinarian clinics & Hospitals
  • VETERINARIAN ON HOLD MESSAGE ANNOUNCEMENTS


    Full-Service Veterinarians
    [Company] offers total care for your furry friends at every stage of life. We provide preventative care and exams, vaccinations, X-rays, surgical procedures, dental cleanings, and even grooming care to keep your pet looking and feeling their very best. Let us know how we can serve you when we answer your call.

    Annual Exams
    You want to give your pet the best quality of life, and [Company] is here to help. We recommend annual exams that can catch issues early and keep your pet healthy. An ounce of prevention is worth a pound of cure, so let us help you keep your pet’s health on track. 

    Pet Boarding Services
    [Company] offers full-service boarding for your pets. We provide daily exercise, feedings, and all the love and attention they need until you return. We know we’ll never compare to you, but we can be the next best choice until you return. Ask for pricing and availability when we join you.

    Pet Grooming
    [Company] offers full-service pet grooming services to keep your pet looking and feeling their very best. We can provide shampoos, nail trims, specific breed cuts, flea treatments, and more - ask for more details when we join you.

    Emergency Vet Services
    [Company] hopes you never need an emergency vet, but in case you do, we’re here to help in the most critical times. Call our emergency after-hours service at [Phone number], or save it in your phone for future reference. Emergencies can happen at any time, so it’s always best to be prepared.

  • Women’s Clinics
  • WOMEN’S CLINICS ON HOLD MESSAGE ANNOUNCEMENTS


    Fertility
    Up to one in eight American couples struggles to conceive. Although infertility is a fairly common issue, it can be frustrating not knowing exactly what is causing the problem. At [Company], we offer the latest in diagnostics and fertility treatments. So, you can be confident we will work hard to make your dream of childbirth a reality. Learn more at [Web Address]. We appreciate your patience during this brief delay, and we are working to return to your important call as promptly as possible. 

    Exams
    At [Company] we take special care in diagnosing and treating the conditions and diseases that affect women, and we welcome women of all ages and stages of life. We’d like to take the opportunity to remind you how important it is to schedule your annual exam. Our team of dedicated gynecologists will not only perform a comprehensive pelvic exam and Pap smear, but they will also closely monitor your reproductive health year after year. This allows us to ensure prompt diagnosis and treatment should any issues arise. Learn more and schedule your annual exam when we return. 

    Pregnancy
    Pregnancy is an exciting time, but if you’re like most expectant moms, you probably have a lot of questions. At [Company] we are here to address all your questions and concerns, providing you with the best medical care available during your pregnancy and delivery. In fact, we have the latest ultrasound technology on-site, so you can enjoy exceptional care right in our office. We invite you to visit our Pregnancy Resource Library at [Web Address]to learn more and find answers to many common questions. Someone will be right with you. 

    Birth Control
    Birth control is all about choices, and [Company] is pleased to provide you with a wide range of contraceptive options. We fit diaphragms and IUDs and prescribe oral contraceptives, as well as provide Depo-Provera and NuvaRing. Your doctor will walk you through all the available options and advise you of the potential side effects and risks associated with each. Our goal is to help you make informed decisions and select the birth control that’s right for you. Thank you for holding. 

    Breast Health
    Today’s advancements in breast imaging have greatly improved early detection of breast cancer. At [Company] we utilize the latest in full-field digital mammography, which provides us with clearer images while emitting a lower radiation dose. And because we know you're busy, there is no need for a mammogram appointment! Just walk in at your convenience Monday through Friday from [Time] to[Time]! It’s just one of the many ways we are dedicated to delivering care that's designed around you. Assistance is just moments away

    Menopause
    Menopause is different for every woman. Some simply experience the loss of menstrual periods, others have difficulty sleeping, hot flashes, and the loss of sexual desire. Whatever your experience, Dr. [Last Name] and the staff at [Company] can provide you with the care you need to remain healthy and active throughout this new phase of life. Our office provides hormone replacement therapy, bioidentical hormones, bone density testing, and more. We appreciate the opportunity to assist you when we return to your call in just a moment. 

  • Call Queue Messages
  • CALL QUEUE MESSAGES

    BASIC CALL QUEUE MESSAGING


    ENTRANCE MESSAGE

    Also referred to as an Entrance Greeting or Welcome Greeting.

    Your welcome greeting is the first thing callers hear. We recommend a well-branded message that sets the tone for your caller’s experience:

    • Welcome to [Company] - [Motto/Tagline].
    • Thanks for calling [Company].
    • Thank you for calling [Company] - please hold while we connect your call.


    ANNOUNCEMENT/ INTERRUPT / COMFORT MESSAGES

    Call queue messages are played once a caller has joined a call queue. These recordings serve multiple purposes, from offering callers options for waiting, to keeping them informed about their place in line.

    Hold Announcements:

    • Please hold for the next available agent.
    • All of our agents are currently assisting other callers. Please continue to hold and we will be right with you.
    • All of our agents are helping other callers. Your call is important to us. Please continue to hold and we will answer each call in the order in which it was received.

    Place in Line
    Your call is number [place] in line.

    Hold time
    Estimated hold times are currently [number] minutes.

    Connecting Message
    Your call is now being connected.

    High Call Volume
    We are sorry, we are currently experiencing higher than normal call volume.

    High Call Volume - Callback Option
    We are experiencing high call volume. If you would like to hold your place in line and have an agent call you back, press [number].

    Voicemail Interrupt or Email Option
    To avoid longer wait times, please press [number] to leave a message. Otherwise, please remain on the line and we’ll be with you as soon as possible. For a faster response, please send us an email at [Email]



    ADVANCED CALL QUEUE MESSAGING


    INTELLIGENT RECONNECT MESSAGES 

    Also referred to as an Intelligent Reconnect Prompt

    When callers disconnect, an “Intelligent Reconnect” feature helps them reach the agent with whom they were speaking, or to resume their existing call queue position.

    Resume Position
    We see you were disconnected from your previous call. To best serve you, we’ve resumed your position in line, and a member of our staff will be with you soon.

    Callback Priority with Menu Return
    We noticed you were just disconnected. We're sending your call to the top of the queue. To return to the main menu, press [number]

    Agent Reconnect
    We noticed you disconnected from your previous call. Please hold while we attempt to connect you with the agent you were previously speaking with.

    CALL QUEUE EXIT MESSAGES

    Also referred to as Max Wait time Reached Message.

    Call queue exit messages play when the caller has exceeded the maximum wait time defined in your phone system settings but hasn’t connected with a live agent. 


    Exit Message
    You have exceeded the wait time for this queue. Please hang up and try your call again.

    Callback Option
    You have exceeded the wait time for this queue. If you’d like an agent to call you back please press [number], Otherwise please hang up and try your call again later.

    Voicemail Option
    We value your time and don’t want to keep you waiting. Please press [number] to leave a voicemail], or press [number] If you’d like an agent to call you back. 

     

    UNSUCCESSFUL QUEUE CALLBACK MESSAGES

    When callers choose to leave the queue and have an agent call them back but no agent is available, they’ll hear an unsuccessful queue callback message. 


    Callback Unavailable
    Sorry, a callback is not available at this time. We apologize for the inconvenience, please try again later.

    Knowledge Center Option
    You selected to receive a callback from one of our agents, but we are unable to complete your request at this time. Please try your call again, or visit our knowledge center online at [Web Address] to find answers to your questions.

    Voicemail Option
    Thank you for requesting a callback. We apologize for your wait while we were unable to connect you with an agent. Please leave a voicemail and we will return your call as soon as possible.

    CALLBACK ACKNOWLEDGEMENT

    If a caller has opted for a callback after exceeding wait times, end the call with an acknowledgment message.

    Callback Option
    You have chosen an agent to call you back. You may now hang up. Good-bye.