Prompt callers to collect and be ready with necessary personal, account, registration, and reference information before call transfer so they can be assisted quickly and efficiently.
caller action prompts
Use caller action prompts in Call Center IVR features for them to make verbal acknowledgement, make selections or to input information such as account, claim, credit card, policy, license, flight or other numbers along with providing personal information.
exit, transfer & system prompts
Provide callers with active prompting to exit hold, leave a voicemail, join a conference, get expected wait time, etc. Depending on switch platform and features, create the branded call experience you want callers to hear and experience.