Real voice-overs & advanced AI voices
Choose between real voice talent or advanced text-to-speech AI voices for instant results. Each option offers multiple languages for creating engaging on-hold messages.
Listen to our voices >flexible options
Whether you need a single on-hold message or need to update your messages regularly to promote new products, services, or seasonal offerings, our flexible solutions have you covered.
One-time purchases
Select a professional voice-over, write your script, and choose your background music. Pay once and use it in your phone system forever.
On-hold subscriptions
Choose between professional voice-overs or instant AI voices. Enjoy unlimited message updates and unlimited on-hold music.
Trusted by 100000+ great companies worldwide
On-hold music
Access over 1500+ music on hold tracks to create the perfect mood for your callers. Our diverse music library has music in every genre, from rock to classical to holiday hits.
Listen to our music >The A to Z of on-hold messages
Every minute a customer spends on hold is an opportunity to engage and inform. This glossary provides an overview of the various types of on-hold messages we can create, transforming waiting times into a powerful marketing tool and enhancing the caller experience.
Informative On-Hold Message
Educate callers with the latest company updates, industry news, or product information.
Support and FAQ On-Hold Message
Answer common questions and direct callers to alternative support options.
Seasonal On-Hold Message
Connect with callers through messages tailored for specific seasons or holidays.
Preparatory On-Hold Message
Help callers prepare for their calls by prompting them to gather necessary information or documents.
Promotional On-Hold Message
Promote new products, current offers, and upcoming events.
Comfort, Thank You, and Wait On-Hold
Thank callers for their patience, provide comfort messages, and share estimated wait times.
Announcement and Event On-Hold Message
Keep callers informed about important events, announcements, or organizational changes that may impact them.
Callback Option On-Hold Message:
Offer callers the choice to leave a voicemail or request a callback, reducing wait times and enhancing service flexibility.
How much do On-Hold messages cost?
One-time Purchases:
Starts at $150 for 100 words.
Subscriptions:
Real Voice: starts at $55/month billed annually
Phonzai: starts at $35/month billed annually
Visit our pricing page for additional pricing information.
Am I a good fit for an On-Hold Subscription?
An On-Hold subscription is ideal for customers who:
- Maintain more than one On-Hold message in their phone systemPrefer to update announcements more than once a year.
- Want to market to their callers while they await assistance.
- Aim to engage callers during wait times with timely and relevant information.
- Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime.
What’s the difference between the RealVoice & Phonzai subcriptions?
RealVoice plans come with word credits to order recordings from over 150 industry-leading real
human voice over talents. You can then use these recordings to create and update existing on hold messages using the mixer app
Phonzai is an AI solution that uses advanced text-to-speech voices and writing assistance, allowing you to generate announcements in minutes. Write, Preview, and save messages instantly. You can then use these recordings to create and update existing on hold messages using the mixer app.
The mixer allows you to quickly create and update on-hold messages using an intuitive drag and drop editor. Combine any announcement, whether voice-over recordings or AI-generated, with background music and adjust hold times in just a few clicks. With the mixer, your on-hold messages are always engaging and up-to-date.
Can I use RealVoice recordings in my on hold message?
Yes! Once you have your on hold announcements recorded you will use our on hold message creator to craft your on hold messages. There is no limit to the number of messages you can create and update once you have your messages produced.
*Turnaround time for receiving professional voice recordings is 3-4 business days.
How many messages I can create or update with my plan?
You can create an unlimited number of on-hold messages using voice announcements, whether they're done with human or AI voices. The number of voice announcements you can create depends on the amount of credits you’ve selected to come with your plan.
Do I own the messages I create in my plan?
Snap Recordings maintains ownership of recordings and grants a perpetual license for use in your assigned phone system for the term of your subscription. All other use is prohibited.
What file formats do you offer?
We support most audio file formats used in phone systems and contact centers, including:
AIFF (44.1kHz 16-bit)
MP3 (128kbps)
MP3 (320kbps)
VOX
WAV (11kHz 16-bit)
WAV (44.1kHz 16-bit)
WAV CCITT µlaw (8kHz 8-bit)
WAV PCM (8kHz 16-bit)
If you're unsure about the best format for your phone system, please contact your provider or system administrator for support.
