The Ultimate Message & Music On Hold Solution
Professional voice talent, advanced AI voices, and the best on-hold music collection

flexible options

Whether you need a single on-hold message or need to update your messages regularly to promote new products, services, or seasonal offerings, our flexible solutions have you covered.

One-time purchases

Select a professional voice-over, write your script, and choose your background music. Pay once and use it in your phone system forever.

On-hold subscriptions

Choose between professional voice-overs or instant AI voices. Enjoy unlimited message updates and unlimited on-hold music.

Trusted by 100000+ great companies worldwide

message on-hold made easy

Everything you need to create engaging on-hold messages.

Real voice-overs & advanced AI voices

Choose between real voice talent or advanced text-to-speech AI voices for instant results. Each option offers multiple languages for creating engaging on-hold messages.

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On-hold music

Access over 1500+ music on hold  tracks to create the perfect mood for your callers. Our diverse music library has music in every genre, from rock to classical to holiday hits.

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On-Hold Messages in minutes

Our drag-and-drop on hold message mixer lets you create and update messages in minutes! Add announcements, choose background music and let the mixer do the rest.

Cutting-Edge AI Capabilities

* AI features are only available with the Phonzai ‘Instant AI’ Plan and are not included in other plans.

AI Writing Assistance:
Our expert AI writing assistant is designed to help you craft engaging and effective on hold messages for your phone system and contact center.
Built-In Script Translation:
Easily expand your reach and cater to a global audience with our AI-powered script translation feature, which accurately translates your content into any language.

Listen to examples

‘RealVoice’
‘Phonzai’ Instant AI

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited use of 1500+ music tracks
  • AI Writing Assistance
  • Accurate Language Translation

The A to Z of on-hold messages

Every minute a customer spends on hold is an opportunity to engage and inform. This glossary provides an overview of the various types of on-hold messages we can create, transforming waiting times into a powerful marketing tool and enhancing the caller experience.

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Informative On-Hold Message

Educate callers with the latest company updates, industry news, or product information.

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Support and FAQ On-Hold Message

Answer common questions and direct callers to alternative support options.

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Seasonal On-Hold Message

Connect with callers through messages tailored for specific seasons or holidays.

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Preparatory On-Hold Message

Help callers prepare for their calls by prompting them to gather necessary information or documents.

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Promotional On-Hold Message

Promote new products, current offers, and upcoming events.

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Comfort, Thank You, and Wait On-Hold

Thank callers for their patience, provide comfort messages, and share estimated wait times.

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Announcement and Event On-Hold Message

Keep callers informed about important events, announcements, or organizational changes that may impact them.

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Callback Option On-Hold Message:

Offer callers the choice to leave a voicemail or request a callback, reducing wait times and enhancing service flexibility.

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faq

Flecha

How much do On-Hold messages cost?

One-time Purchases:
Starts at $150 for 100 words.

Subscriptions:
Real Voice: starts at $55/month billed annually
Phonzai: starts at $35/month billed annually
Visit our pricing page for additional pricing information.

 

Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:
  • Maintain more than one On-Hold message in their phone systemPrefer to update announcements more than once a year.
  • Want to market to their callers while they await assistance.
  • Aim to engage callers during wait times with timely and relevant information.
  • Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime.
If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!

 

Flecha

What’s the difference between the RealVoice & Phonzai subcriptions?

RealVoice plans come with word credits to order recordings from over 150 industry-leading real
human voice over talents. You can then use these recordings to create and update existing on hold messages using the mixer app

Phonzai is an AI solution that uses advanced text-to-speech voices and writing assistance, allowing you to generate announcements in minutes. Write, Preview, and save messages instantly. You can then use these recordings to create and update existing on hold messages using the mixer app.

The mixer allows you to quickly create and update on-hold messages using an intuitive drag and drop editor. Combine any announcement, whether voice-over recordings or AI-generated, with background music and adjust hold times in just a few clicks. With the mixer, your on-hold messages are always engaging and up-to-date.

 

Flecha

Can I use RealVoice recordings in my on hold message?

Yes! Once you have your on hold announcements recorded you will use our on hold message creator to craft your on hold messages. There is no limit to the number of messages you can create and update once you have your messages produced.

*Turnaround time for receiving professional voice recordings is 3-4 business days.

 

Flecha

How many messages I can create or update with my plan?

You can create an unlimited number of on-hold messages using voice announcements, whether they're done with human or AI voices. The number of voice announcements you can create depends on the amount of credits you’ve selected to come with your plan.

 

Flecha

Do I own the messages I create in my plan?

Snap Recordings maintains ownership of recordings and grants a perpetual license for use in your assigned phone system for the term of your subscription. All other use is prohibited.

 

Flecha

What file formats do you offer?


We support most audio file formats used in phone systems and contact centers, including:

AIFF (44.1kHz 16-bit)
MP3 (128kbps)
MP3 (320kbps)
VOX
WAV (11kHz 16-bit)
WAV (44.1kHz 16-bit)
WAV CCITT µlaw (8kHz 8-bit)
WAV PCM (8kHz 16-bit)

If you're unsure about the best format for your phone system, please contact your provider or system administrator for support.