What is Snap Recordings?

Snap Recordings is the leading, online provider of professional voice recordings for business telephone systems. You can order custom voicemail greetings, promotional on-hold messages, announcements, prompts, or any other type of telephone recordings directly from our website.

How does it work?

Using our online wizard, create professional quality telephone recordings and establish instant credibility with your callers. Simply register for a free account, choose your voice talent and music, type or paste your script into our message editor, and pay securely online. Your selected voice talent will record your script and our engineers will format the recording so that it is compatible with your phone system. We'll deliver your production within 3-4 business days (standard) or 1-2 days if you opt for rush delivery (available at an additional price).

Does it cost anything to sign up?

It’s free to start an account! You don’t pay until you check out with your order.

How much does it cost?

Greetings, Announcements, Voicemails, Voice-Prompts:
$50 per 75 words (charged by total word count)
Background music: $25 per message

Cost per Message On Hold:
$99 for first 100 words and 1 background music track
$40 for each additional 100 words thereafter

Rush Delivery: $50 for the first 75 words and $25 for every 75 words thereafter
Proofreading: $12 per 75 words

How are the numbers read in my greeting?
Our voice talents will read each number individually, unless otherwise stated in the note section of your order.
How can I make changes to my order?

Any changes to an order after checkout that require re-recording will incur a fee.
If you would like to revise your order, please email us here: support@snaprecordings.com

  • Be sure to include your Order ID and tell us specifically which messages you would like to change. See our charges below.

Small Revisions Fee:
Changes within 14 business days of order delivery:

  • Changes under 25 words: $25
  • Changes over 25 words: $50 per 75 words

Standard Revisions Fee:
After 14 business days of delivery:

  • All changes are $50 per 75 words.
  • Depending on the length of your modifications, we may advise placing a new order.

*We are unable to make edits on orders 2 years past their original delivery date.

What is an Editing Charge?

Any changes to your message that do not include re-recording will result in a charge of $25 for the first message edited and $5 for every message edited thereafter. 

What is Proofreading?

This is an Add-On purchase during the checkout process. We will correct grammar and misspelled words. We will not alter the structure of your sentences, but we will contact you if we feel your sentence should be modified.

When will my project be complete?

Standard delivery is 3 to 4 business days. Rush delivery is 1 to 2 business days. 

Do you have script examples?

Absolutely! Click here to see a full library of professional scripts for your business phone system, such as Auto Attendants, Voicemails, Holiday messages, and a whole section of industry specific Messages on Hold.

What file formats can you deliver my recording in?

We can output files in the following formats:

  • AIFF (44.1kHz 16bit)
  • MP3 (128kbps)
  • MP3 (320kbps)
  • VOX
  • WAV (11kHz 16-bit)
  • WAV (44.1kHz 16 bit)
  • WAV CCITT ULaw (8kHz 8bit)
  • WAV PCM (8kHz 16-bit)

If you got your audio files and need to change the format, Click Here to access our free audio file format converter. 

I need my audio files converted to another format.

No problem! Click Here to use our FREE audio file format converting tool.

I need my recording in English and in Spanish.

We feature several Spanish-speaking voices in our talent library. Visit our Voice Talent Library and scroll down to the Spanish section to listen to their clips. Be sure to listen to their samples in the English section as well. Only voices that are bilingual in English and Spanish are able to read scripts containing Spanish and English.

Please Note: You are responsible for providing an accurate translation of your script into Spanish.

Can you translate my script to Spanish?

At this time, we do not have a translation service available; however our Voice Talents who are bilingual in English and in Spanish are able to read scripts that have already been translated into Spanish.

Please Note: You are responsible for providing an accurate translation of your script into Spanish.

How do I get my recording into my voicemail system?

You may want to contact your provider prior to purchasing a recording to ensure you will be able to upload the message to your phone system. Most VOIP phone systems will allow you to upload your messages through your phone provider’s portal.

If the audio files are incompatible with your phone system, Click Here to access our free audio file format converter.

The end of my recording is cut off.

Please check the program in which you are listening to your recording. It may be set to "Fade Out." This is common in audio players like iTunes.

I don't see the charge for your services on my credit card statement.

Charges on your credit card will appear from "Voicewalk," rather than "SNAP Recordings." Purchases made through SNAP Recordings are secure and safe. We never store your credit card information for future purchases. Please contact us if you have any issues regarding charges. 

What if I don’t like the recording?

We guarantee that the voice talent you’ve selected for your order will match their sample on our website. If you feel the voice does not match, please contact our support department so we can review the recording and make any necessary modifications.

I don’t see the voice talent I used on my last order.

We work with real live voice talents, which means that we can’t guarantee they will always be available on our site. At times the voice you are looking for may be temporarily unavailable for reasons such as vacations, sick time, or they may be permanently unavailable. Please contact support for more information on the voice talent you are interested in. 

How do I save my messages?

Don’t worry! All of the messages you enter on our site are auto-saved.