Snap Recordings Blog

Music on hold builds a strong foundation for your callers’ experience. This is a key opportunity to establish your brand image and create the right expectations for your callers. Everything from genre, tempo, and style of the music you select can affect how your callers feel while they wait for an agent to pick up the line. With these things in mind, let’s explore how to choose the right music on hold for your call center so you can create world-class customer experiences.
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  Contact centers have the power to create value on multiple levels – efficiency, customer satisfaction, and strategic impact on sales, retention, and branding. However, many contact centers pursue all of the above via IVR and the live agents their callers connect with. There is another option to ...
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Creating solid business voicemail greetings requires a little finesse. You want to make the best impression, sound professional, and set the right tone. However, sometimes you need to break from the norm and create business voicemails that will do some of the work for you. Whether you are dealing ...
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Your Auto Attendant is one of the first things your callers hear, which is why it needs to be as clear and effective as possible. You want to make a great first impression, but you also want to make sure you’re anticipating your callers’ needs and can direct them to the correct place. Many of our ...
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What makes an on hold message extraordinary? And more importantly, why do you need extraordinary on hold messages? Your on hold messages are an excellent opportunity for you to market to your callers, increase your branding, and provide an optimal experience for your callers. Hold time gives you a ...
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As the Coronavirus pandemic affects the way we do business, clear, up-to-date messaging on your Call Center phone system is essential. The global Coronavirus pandemic is changing the way businesses operate, and many companies are shifting their Call Centers to a remote work environment. And while ...
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During this time, clear, current messaging for your phone system is essential. Covid-19, or Coronavirus, is impacting businesses and cities across the country in an unprecedented way. Many companies are suddenly faced with temporarily shutting down operations, or at the very least, making changes ...
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