How To Achieve Personalized, Automated Self-Service With Your Business Phone System

Posted by Snap Recordings on October 29, 2018

Every customer interaction is an opportunity to make a great impression, which is why companies should consider using interactive workflow engine technology to create more personalized self-service. It’s a cutting-edge way to “wow” your customers in every phone call.

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5 Ways Telecom Agents Add Value with Professional Voice Recordings

Posted by Snap Recordings on August 13, 2018

  After the sale is made and the phone system is configured, it’s time to have the greetings & voice prompts recorded; something that can be time-consuming and burdensome for Telecom Agents and their customers. Moreover, it’s self-evident that professional voice recordings far surpass the quality ...

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Selecting the Perfect Voice for Your Brand

Posted by SnapRecordings on July 09, 2018

A voiceover artist does more than give voice to your content, they create an emotional connection between the listener and your brand. Using the same voice across your professional business recordings helps reinforce your image and build brand personality. Which is why when you take a moment and ...

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The On-Hold Checklist: What to Include in Your Script

Posted by SnapRecordings on July 09, 2018

  A prospective client/customer calls your business during a time of high call volume. So, naturally, you put them on hold until someone can attend to their needs. But have you ever taken a moment to think of the real marketing opportunity this scenario presents? After all, you have a captive ...

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6 Tips for Recording Professional Voicemail Greetings on your own

Posted by SnapRecordings on June 20, 2018

    Let’s face it, impressions matter. Whatever your industry, prospective customers are constantly sizing you up to get to the core of what you’re really about. And this isn’t exclusive to business interactions. People are constantly making assumptions about one another based on their other ...

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Could Your Pediatric Practice's Phone System Improve the Patient Experience?

Posted by SnapRecordings on March 07, 2018

 

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The Top 8 Voicemail Greetings for Your Business

Posted by SnapRecordings on February 21, 2018

 Creating solid business voicemail greetings requires a little finesse. You want to make the best impression and set the right tone. However, sometimes you need to break from the norm and create business voicemails that will do some of the work for you. Whether you are dealing with frustrated ...

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Top 5 UCaaS Features for Your Business

Posted by SnapRecordings on January 12, 2018

  Whether your business is currently using UCaaS or you’re just getting started, navigating the seemingly endless UCaaS features can be overwhelming.  From enterprise messaging to telephony, presence technology to video conferencing…which features will you use? Which ones add the most value to your ...

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Auto Attendants: What You Need For Customer Success

Posted by Snap Recordings on December 19, 2017

Auto attendants are a necessary feature for your business phone system. When optimized, your auto attendant can be highly beneficial to both your business and your customers.

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Getting Contact Centers to Love Customers Again

Posted by SnapRecordings on December 18, 2017

Ask anyone who's ever served some time in customer service and it's a safe bet they'll have a horror story or...several...about the customers they served. Loudmouthed, abusive, lecherous...these stories run the gamut of cringe. Yet we all know that our customers are the lifeblood of any business: ...

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