The Top 8 Voicemail Greetings for Your Business

Posted by SnapRecordings on February 21, 2018

 Creating solid business voicemail greetings requires a little finesse. You want to make the best impression and set the right tone. However, sometimes you need to break from the norm and create business voicemails that will do some of the work for you. Whether you are dealing with frustrated ...

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Top 5 UCaaS Features for Your Business

Posted by SnapRecordings on January 12, 2018

  Whether your business is currently using UCaaS or you’re just getting started, navigating the seemingly endless UCaaS features can be overwhelming.  From enterprise messaging to telephony, presence technology to video conferencing…which features will you use? Which ones add the most value to your ...

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Auto Attendants: What You Need For Customer Success

Posted by Snap Recordings on December 19, 2017

Auto attendants are a necessary feature for your business phone system. When optimized, your auto attendant can be highly beneficial to both your business and your customers.

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Getting Contact Centers to Love Customers Again

Posted by SnapRecordings on December 18, 2017

Ask anyone who's ever served some time in customer service and it's a safe bet they'll have a horror story or...several...about the customers they served. Loudmouthed, abusive, lecherous...these stories run the gamut of cringe. Yet we all know that our customers are the lifeblood of any business: ...

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The Best Holiday Music and Messages for Your Business

Posted by SnapRecordings on December 15, 2017

  The holidays are a busy time for everyone. And that can mean your callers are spending more time on hold than usual. Adding some festive holiday cheer to your on hold messages or phone greetings is a great way to show your clients, vendors, and partners that you value them and appreciate their ...

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The Contact Center Gets Brighter With Artificial Intelligence

Posted by SnapRecordings on December 14, 2017

The issue of artificial intelligence in the workplace is surprisingly polarizing. Not only are there some who are utterly convinced that such a strategy will make us all better employees and make our work day a breeze, but there are others who believe that such a strategy will destroy the economy ...

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How Voice Recordings Can Help Retain Your Unified Communications Customers

Posted by Snap Recordings on December 04, 2017

There's no doubt that there are plenty of options when it comes to buying unified communications (UC) service. The sheer number of firms in the field, and the comparative similarity of many of their offerings makes it actually kind of tough to decide which to go with. What's easy, however, is ...

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Empathy Can Mean All the Difference in Customer Service

Posted by SnapRecordings on November 27, 2017

Empathy. It's more than just a plot device on television or a throwaway term in business. Empathy is the foundation of customer service, and from there, the best in customer experience. Cultivating empathy will take a little effort, but will ultimately deliver substantial payoffs.

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Getting Ready for the Next Five Years in Customer Service: What to Watch for

Posted by SnapRecordings on November 20, 2017

Customer service is vital to a company's future. A study from Forrester found that 72 percent of companies consider improving the customer experience to be their “top priority.” If that's the case, then businesses need to know what to watch out for in the customer service field ahead so they can ...

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A Sense of Satisfaction: How Voice Recordings Give Customers More Value

Posted by SnapRecordings on November 13, 2017

A quick look at the customer service landscape shows us just how much customers would rather solve their own problems than try to run the gauntlet of customer service. How-to videos and workshops dominate many customer service strongholds. We have call centers offering up automated help menus to ...

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