Introducing Our Redesigned Music Player

Posted by Snap Recordings on May 02, 2024

We're excited to unveil our completely redesigned music player, packed with enhanced features and a fresh selection of music tracks to keep your phone system sounding vibrant and engaging for callers.

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How to Choose the Right On Hold Music for Your Call Center

Posted by SnapRecordings on November 09, 2022

Music on hold builds a strong foundation for your callers’ experience. This is a key opportunity to establish your brand image and create the right expectations for your callers. Everything from genre, tempo, and style of the music you select can affect how your callers feel while they wait for an ...

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Music on Hold Best Practices for Contact Centers

Posted by SnapRecordings on November 01, 2022

Contact centers have the power to create value on multiple levels – efficiency, customer satisfaction, and strategic impact on sales, retention, and branding. However, many contact centers pursue all of the above via IVR and the live agents their callers connect with. There is another option to ...

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The Marketer’s Guide to Contact Center On-Hold Marketing + Examples

Posted by SnapRecordings on August 18, 2022

On-hold messages are one of the most underutilized marketing tools available to businesses today. They’re a direct connection to callers who are already familiar with your brand. They allow you to speak to your callers at scale. On hold messages can be adapted to fit a range of use cases, ...

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The Top 18 Voicemail Greetings for Your Business in 2024

Posted by SnapRecordings on May 24, 2022

Creating solid business voicemail greetings requires a little finesse. You want to make the best impression, sound professional, and set the right tone. However, sometimes you need to break from the norm and create business voicemails that will do some of the work for you. Whether you are dealing ...

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How to Write an Effective Auto Attendant & IVR Menu Script

Posted by Snap Recordings on September 08, 2020

Your Auto Attendant is one of the first things your callers hear, which is why it needs to be as clear and effective as possible. You want to make a great first impression, but you also want to make sure you’re anticipating your callers’ needs and can direct them to the correct place. Many of our ...

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Quick Guide on How to Write On Hold Messages

Posted by Snap Recordings on August 31, 2020

What makes an on hold message extraordinary? And more importantly, why do you need extraordinary on hold messages? Your on hold messages are an excellent opportunity for you to market to your callers, increase your branding, and provide an optimal experience for your callers. Hold time gives you a ...

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Is Your Business Phone System Prepared for Your Reopening During COVID-19?

Posted by Snap Recordings on May 05, 2020

Pandemic conditions are starting to lift and businesses in many states are going back to work. Now is the time to prepare your business phone system messaging capabilities to create a better experience for your employees, customers, vendors, and affiliates. Depending on where you live, it’s either ...

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How to Use Cloud Phone & Telehealth Technology to Help Your Medical Practice During Covid-19

Posted by Snap Recordings on April 16, 2020

Leveraging cloud-based solutions in your medical practice can provide a better experience to your patients during the Covid-19 pandemic.

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How to Maximize Your Call Center Phone Messages for Covid-19

Posted by SnapRecordings on March 24, 2020

As the Coronavirus pandemic affects the way we do business, clear, up-to-date messaging on your Call Center phone system is essential. The global Coronavirus pandemic is changing the way businesses operate, and many companies are shifting their Call Centers to a remote work environment. And while ...

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