A practical look at how teams update IVR menus, on-hold messages, and greetings across every location with Phonzai.

A comprehensive, example-driven resource for businesses that want their phone systems to sound professional, helpful, and intentional.

Need professional IVR and phone menu scripts? Grab 100+ templates for daytime, after-hours, holiday, dial-by-name, and departmental menus — plus best practices, compliance language, and quick CTAs to get them recorded.

Compare pricing, sound quality, and use cases across AI voice subscriptions, professional voice talent, voiceover services, and other options for your business phone system.

In today's fast-paced world, the importance of on-hold messaging cannot be overstated. Whether you're managing customer support or marketing through your phone system, the way you communicate while customers are on hold can make a significant impact on your brand. But when it comes to choosing the right voice for your on-hold messages, Message On Hold, and call queue, businesses face a crucial decision: Should you opt for advanced AI-generated voices or invest in professional voice talents? Let’s explore the benefits of both options to help you decide which is best for your business.