The Unified Communications as a Service (UCaaS) delivery model has gained considerable traction over the last few years – and that momentum is expected to continue. According to a Transparency Market Research (TMR) report, the UC market is expected to reach $61.9 billion by 2018. As UCaaS continues to grow, it’s important to examine the nature of this climb and evaluate its effects on business this year and onward. This includes the drivers, strategies and shortcomings of the market and how this impacts you – from ...