The Ultimate Guide to On-Hold Messages in 2026: 300+ Examples That Actually Work

A comprehensive, example-driven resource for businesses that want their phone systems to sound professional, helpful, and intentional.

Most businesses customize their greetings and menus—but once callers are placed on hold, they rely solely on silence or background music, missing an opportunity to inform, reassure, or set expectations through supporting announcements.

This guide includes hundreds of real-world on-hold message examples across more than 30 industries, designed for business owners, IT teams, contact center managers, marketing teams, and anyone responsible for phone system messaging.

On-hold messages are an essential part of modern phone system messaging, whether delivered through professional voice-over recordings or text-to-speech voices on VoIP and cloud-based phone systems.

What is an on-hold message? 

At its simplest, it’s a short recorded announcement that plays while a caller is waiting to speak with someone — usually paired with music and delivered through a phone system like VoIP, PBX, or a contact center platform.

On-hold messaging isn’t a single script — it’s a repeating audio loop made up of music and swappable voice announcements. This on-hold message rotation is what allows businesses to combine reassurance, information, and service awareness into a single, loop-safe caller experience.

Music Intro (3–5 sec)
→ Voice Announcement 1
→ Music Break (10–60 sec)
→ Voice Announcement 2
→ Music Break (10–60 sec)
→ Voice Announcement 3
→ Music Outro (5–30 sec)

This sequence loops while a caller waits, and you can include as many announcements as needed — all mixed together into a single audio file.

See it in action
Here’s a quick walkthrough showing how on-hold announcements can be swapped, reordered, and  mixed inside a single loop using a drag-and-drop style workflow.

🎥 Watch: Managing On-Hold Message Rotations with Phonzai’s Mixer App

Why On-Hold Messages Matter 

Most businesses think about phone greetings and IVR menus — but rarely about what happens after a caller is placed on hold.

That silence matters.

On-hold messages:

• Reduce caller frustration
• Set expectations during wait time
• Answer common questions before an agent returns
• Reinforce trust, credibility, and professionalism
• Make long waits feel shorter
  
  

When done well, on-hold messaging turns idle time into reassurance.
When done poorly — or not at all — it increases hang-ups and dissatisfaction.

This guide exists because most people:

• Don’t realize on-hold messages are customizable
• Don’t know what they should sound like
• Don’t know what kind of on-hold messages their business actually needs
  
  Well-designed on-hold messaging turns idle wait time into a guided, professional experience instead of dead air.

How to Think About On-Hold Messages 

Before getting into examples, it helps to understand what on-hold messages are actually for.

On-hold messages aren’t meant to entertain. They’re not ads, and they’re not speeches. Their job is much simpler: support the caller while they wait.

The best on-hold message setups focus on a few core purposes:

• Reassurance that help is on the way
• Helpful information that answers common questions
• Light brand or service awareness
• Occasional reminders or promotions
• Music between messages to avoid silence, which often leads to hang-ups
  
  

Because on-hold messaging plays as a repeating sequence, callers may hear the same announcements more than once during longer waits. Messages need to hold up under repetition without becoming distracting or fatiguing.

The goal isn’t to impress.

It’s to make the wait feel calm, intentional, and respectful.

On-Hold Message Best Practices for 2026

We recommend doing this:

• Keep messages short and loop-safe
• Use calm, reassuring language
• Rotate multiple message types
• Match tone to your brand and industry
• Use conservative, familiar phrasing when in doubt
• Update on-hold messages regularly to reflect seasonal, operational, or service changes — it signals awareness and reliability to callers
  
  

We don't recommend doing this:

• Long monologues
• Aggressive sales language
• Repeating the same message back-to-back
• Over-explaining policies
• Silence or repetitive beeps
• Letting outdated messages run long after circumstances have changed
  
  

Choosing the Right On-Hold Announcements to Play to Callers

The key is understanding what each on-hold announcement is meant to do within your overall on-hold message rotation.

Not every on-hold message serves the same purpose, and not every message belongs in every situation. Some messages are there to reassure callers that help is on the way. Others share useful information, explain delays, or help callers prepare before an agent picks up.

What plays on hold for a technical support queue shouldn’t sound the same as what plays for billing or sales. Context matters.

Below are the core on-hold message types that show up in most effective rotations, along with guidance on when each one makes the most sense.

Here are the most common types of on-hold announcements, and when each one is useful:

1. Comfort & Reassurance

- The most common, baseline on-hold announcements

Comfort and reassurance messages acknowledge the caller, confirm they’ve reached the right place, and signal that help is coming. These messages don’t explain policies or promote services — they exist to reduce frustration during wait time.

Use these when:

• Callers hang up quickly during hold
• Wait times are unpredictable
• Agents report callers sounding frustrated or impatient

Examples:

• “Thank you for calling. Please hold while we connect you with the next available representative.”
• “Thanks for holding. We’ll be with you shortly.”
• “We appreciate your patience while we assist other callers.”
• “Your call is important to us. Please continue to hold.”
• “We’re currently assisting other callers, and we’ll return to your call as soon as possible.”

These messages work best early in the rotation and often repeat during longer waits. These are intentionally simple and familiar. Their job is reassurance, not originality.

One thing worth knowing:

Comfort messages form the foundation of nearly every on-hold rotation.
They typically appear early, repeat during longer waits, and are often mixed between other message types to maintain reassurance while callers wait.

You’ll see variations of these messages throughout the industry-specific examples that follow.

2. Informational

Informational messages share straightforward details callers often ask about, helping answer basic questions before an agent returns to the line.

Use these when:

• Agents repeatedly answer the same basic questions
• Callers ask about hours, location, directions, or websites
• Self-service tools exist but aren’t being used

Examples:

• “You can find our hours, directions, and FAQs on our website.”
• “Many requests can be handled through our online portal.”
• “For account updates or document uploads, please visit our website.”
  
  

These messages reduce repeat questions and help calls move faster once connected.

3. Expectation-Setting

Expectation-setting messages explain what’s happening during the wait and what the caller can expect next. These messages make delays feel more reasonable by reducing uncertainty.

Use these when:

• Call volumes spike or fluctuate
• Callers frequently ask how long the wait will be
• Delays are common during certain hours or seasons

Examples:

• “We’re experiencing higher call volume than usual. Thank you for staying on the line.”
• “Calls are answered in the order received.”
• “A representative will assist you as soon as one becomes available.”

These messages make wait time feel predictable and fair.

4. Service Awareness (Promotional, Done Right)

Service awareness messages help callers understand the full scope of what your business offers — without turning the wait into an “unskippable ad.”

These messages work best when they clarify what problems you can help solve, especially for callers who only associate your business with one service.

Use these when:

• Callers contact you for only one type of issue
• Customers are unaware of other services you provide
• Agents often say, “We can help with that too”

Examples:

• "In addition to support, we also assist with setup, training, and ongoing account management.”
• "If you’re calling about billing, our team can also help with plan changes and upgrades.”
• "We support both individuals and businesses — ask us how we can help when we return.”
  
  These messages are most effective when they inform, not persuade.
  
  

5. Getting Ready to Speak With Us

Getting-ready messages turn wait time into preparation time. They prompt callers to gather information or think through what they’ll need once an agent answers.

Use these when:

• Calls start slowly due to verification steps
• Agents wait while callers search for emails or paperwork
• Average handle time is inflated by preparation delays

Examples:

• “When we return, you may be asked for your account number or reference ID.”
• “Please have your order number or recent invoice available.”
• “If you’re calling about a technical issue, it may help to be near the affected device.”
  
  These messages reduce friction at the start of the conversation.
  
  

6. Compliance & Required Notices

Compliance messages communicate legally required disclosures or restrictions. Their role is protection — for both the caller and the business.

They should be clear, brief, and placed early in the rotation.

Use these when:

• Calls may be recorded or monitored
• Certain requests cannot be handled by phone
• Industry regulations require specific disclosures

Examples:

• “This call may be recorded or monitored for quality and training purposes.”
• “Some requests cannot be completed over the phone.”
• “Please do not share sensitive personal information unless requested by a representative.”
  
  These messages are functional by design and should never feel promotional.
  
  

A Simple Way to Think About It

If callers are:

• Frustrated → add comfort messages
• Asking repeat questions → add informational messages
• Impatient about delays → set expectations
• Unaware of your full services → improve service awareness
• Unprepared when the call connects → help them get ready
• In regulated industries → include compliance notices

The most effective on-hold rotations use several of these message types together, adjusted based on call volume, industry, and caller needs.

The examples that follow show how these message types work in real-world scenarios.

Industry-Specific On-Hold Message Examples

The following on-hold message examples show how businesses across different industries use on-hold messaging and announcements to reflect caller needs, call volume, and day-to-day operations.

Accounting On-Hold Message Examples

During peak periods like tax season, callers often want reassurance and clear next steps. These on-hold message examples show how accounting firms use on-hold messaging to manage volume, set expectations, and reduce repeat questions.

1. About us
Thank you for calling [Company]. Whether you need individual or business tax preparation, payroll services, or tax consulting, [Company] is at your disposal. Whatever service we provide, all client matters are handled with the strictest confidentiality with the highest ethical standards. Your call is very important to us. Please continue to hold for personal assistance.

2. Location & Hours
[Company] is conveniently located at [Address], and we’re available to assist you from [Opening Hours] to [Closing Hours]. We invite you to visit our website [Web Address] to learn more about our services, access directions to our office, and get answers to frequently asked questions. Thank you for your patience during this brief delay. We will be right with you.

3. E-File
At [Company] we stay abreast of the latest tax laws and programs to maximize your tax advantage and get you the best possible return. And with e-file, getting your tax refund has never been easier or faster! We will be happy to tell you more when we return in just a moment.

4. Diverse Needs
We proudly serve the accounting needs of a variety of businesses and individuals throughout the [Region] area. Our services are tailored to the needs of each client, from small to mid-size businesses and non-profit organizations, to individuals who need tax and estate planning. Whatever your needs, we look forward to assisting you today. Thank you for holding.

5. Website
With the ever-changing tax laws, it can be difficult to know where you stand and what programs you qualify for. Let the team at [Company] put our expertise to work for you! We invite you to visit our website - [Website Address] to learn more. Assistance is just moments away

6. Accounting & Payroll
Do you need small business accounting and payroll services? We can address your payroll needs and assist you in planning for your business’s financial future. Please let us know how we can best assist you when we return to your important call.

7. Longer Hold Times
Thank you for holding. From January through April, our office experiences higher call volume due to tax season. We appreciate your patience while we assist other clients and will be with you shortly

8. Accounting Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other clients.

9. Accounting Comfort Message 2
Thank you for calling. Please continue to hold for personal assistance.

10. Accounting Comfort Message 3
Your call is important to us. We’ll be with you shortly.

Automotive On-Hold Message Examples

Callers reaching out for service, repairs, or maintenance updates expect clarity and timely information. The following on-hold announcements demonstrate how automotive businesses use professional on-hold messages to keep callers informed and engaged.

1. About us
If you’re looking for exceptional service and an unbeatable deal, step into [Company]. We are pleased to carry all the latest models from Chrysler, Dodge, and Jeep, as well as an excellent selection of certified pre-owned vehicles. Best of all, our knowledgeable sales team is always on hand to answer your questions, help you compare models and provide you with a friendly, no-pressure car buying experience. Stop in today, and see for yourself why [Company] is [City]’s favorite dealership.

2. Location & Hours
If you are new to our dealership, we welcome you! [Company] is located in [City] at [Street Address], and our friendly and knowledgeable sales associates are here to assist you Monday through Saturday from [Opening Time] to [Closing Time]. If you are coming to us for service, our parts & service department is open weekdays from [Opening Time] to [Closing Time], with after-hours drop-off available for your convenience. Stop in today to check out the latest models from Chrysler, Dodge, and Jeep, and take a test drive!

3. Website
We invite you to visit our website - [Web Address]. There you can browse our current inventory, learn more about our comprehensive services, check out our service department, value your trade-in, and even apply for financing! That’s [Web Address], and while you’re online, be sure to connect with us on your favorite social networking sites like Facebook and Twitter!

4. Preventative Maintenance
Proper maintenance not only maximizes gas mileage; it is essential to extending the life of your vehicle. Simply skipping a routine oil change can result in serious long-term damage. Be sure to stop in for an oil change every three months or 3,000 miles. When you're here, we'll do a comprehensive check of your fluids and filters to ensure your vehicle is properly maintained. If you have any questions about our service…just ask! We're here to help.

5. Financing
If others have said no to your financing request, [Company] will say, ‘yes!’ Whether you have bad credit, good credit, or no credit, we can help you secure the right loan for your particular situation. Best of all, our knowledgeable Finance Department will walk you through the entire process from start to finish, and have you driving off in your new vehicle in no time!

6. Pre-Owned Vehicles
If you’re looking for an excellent deal on a quality, pre-owned vehicle, look no further than [Company]! From reliable family vehicles and trucks suitable for hauling heavy loads to sporty rides… we have the models you want at prices you love! Most importantly, all of our vehicles are carefully inspected, so you can be assured you’re getting a great price and a great car, truck, or SUV!

7. Experience
Don’t trust your automotive repair needs to just anyone…come to the experts at [Company]. Our experienced technicians are extensively trained in how to deal with your vehicle, whatever the make and model. We can handle everything from basic maintenance to extensive repairs, and we stand behind the work we do. We will be glad to tell you more and answer any questions you may have when we return to your important call.

8. Full-Service Maintenance
Is your vehicle tuned and ready for the season ahead? [Company] can help. From brakes and vital fluids, to hoses and belts, our experienced technicians are available to assist you with all of your maintenance needs. Schedule your preventative maintenance today.

9. Diagnostics
Is your vehicle making noises it’s never made before? Does it only shake and sputter when you’re by yourself and not in front of a mechanic? No worries - [Company] has you covered. We have specialized diagnostic equipment to perform hundreds of tests in seconds, even if your car is being on its best behavior when it’s with us. Ask for more details when we join you on the line.

10. Maintenance Department Comfort Message
Thank you for holding. A service advisor will be with you shortly.

11. Automotive Comfort Message 1
We appreciate your patience while we assist other customers. A representative will be with you soon.

12. Automotive Comfort Message 2
Please stay on the line — help is on the way.

13. Automotive Comfort Message 3
Thanks for calling [Company]. We’ll be right with you.

Banks & Credit Unions On-Hold Message Examples

High call volume, compliance requirements, and sensitive account questions make clear communication essential. These examples show how on-hold message rotation and structured on-hold messaging help financial institutions maintain trust and consistency.

1. Online Banking
With online banking solutions from [Company], you will enjoy convenient access to your account and transaction history 24/7! Our secure online portal allows you to check account balances, transfer funds, download eStatements, and pay your bills online! Just visit [Web Address] to log in, or ask about setting up your online account when we return to the line in just a moment.

2. Loans
Are you looking to purchase a new vehicle, remodel your home, or expand your business? [Company] can help! We offer a wide array of loan programs, and our experienced and knowledgeable bankers will be happy to work with you to secure the financing you need. See us for mortgage loans, home equity loans, small business loans, auto loans, and more. In addition, we will help you keep your payments within your budget with our flexible loan terms. Ask for details, and please let us know how we may best assist you when we return.

3. Credit Union
[Company] was founded in [Year] with the goal of helping our members to improve the quality of their financial lives. Over the years, we have grown our assets to more than $[number], allowing us to provide a full range of high-quality financial products to over [number] members nationwide. All [Company] members are shareholders, and have access to lower interest rates on loans; lower fees on checking and money market accounts, and higher rates on savings. Experience [Company] for yourself! We appreciate the opportunity to add you to our growing list of satisfied members!

4. Business Banking
At [Company], we take great pride in supporting local businesses with our free small business checking and merchant services. Larger businesses can take advantage of our commercial checking, which offers an earnings credit to help offset monthly maintenance fees. One of our financial advisors will be happy to tell you more and help you select the business checking account that's right for your organization. Thank you for holding. Someone will be right with you.

5. About Us
Welcome to [Company]. We are proud to be an independently owned financial institution, dedicated to serving individuals and businesses throughout [Region]. As one of the first banks in the area, many of our clients have banked with our institution for more than [number] years. So, you can be confident when you put your trust in [Company]! We invite you to visit our website, [Web Address] to learn more about the full complement of financial services we provide. Assistance is just moments away.

6. Location & Hours
If you are new to [Company], we welcome you! We are conveniently located at [Address], and our lobby and drive-up window are open Monday through Friday from [Opening Time] to [Closing Time] and Saturday from [Opening Time] until [Closing Time]. We welcome the opportunity to discuss how you can join our collective of satisfied members, and reap all the benefits [Company] has to offer. We will be happy to tell you more and address any questions you may have in just a moment.

7. High Call Volume (Month-End / Open Enrollment)
Thank you for holding. During peak banking periods such as month-end processing and open enrollment, call volume may be higher than usual. We appreciate your patience and will be with you shortly.

8. Banking Comfort Message 1
Thank you for holding. A representative will assist you shortly.

9. Banking Comfort Message 2
We appreciate your patience while we assist another valued caller, a representative will be with you soon.

10. Banking Comfort Message 3
Please continue to hold for personal assistance.

With multiple clients, queues, and call types, clarity during hold time matters. These on-hold message examples illustrate how BPO providers use on-hold announcements to set expectations and reinforce professionalism.

1. About Us
Thank you for calling [Company]. We know what it's like trying to perfect all the moving parts of your business and make them work together. We’ve been there ourselves, and we want you to know you’re not in it alone. We make it as easy as possible to outsource business processes to free up internal resources and keep moving forward. And speaking of moving forward, we’re looking forward to taking your call in just a moment.

2. Location
Our office is located in [City] to [Street Address], next to [Adjacent Business]. We invite you to join us by appointment - ask the next person you speak with for appointment availability.

3. Website
Visit us online at [Web Address], where you can learn more about our business process outsourcing services, meet our team, and find answers to many common questions. That’s [website address].

4. Made-for-You Service
At [Company], we know that no two businesses are alike, so neither is our service to you! Rather than take a one size fits all approach, we work with you one on one to decide the best path forward. That’s our commitment to you! Learn more about our made-for-you service when we join you on the line.

5. Branding Message
At [Company] we take our commitment to you seriously. We know our reputation is on the line every time we pick up your call, and we’re ready to earn your ongoing support. We’re here to serve you with [list a few competitive advantages]. Thanks again for calling - we look forward to speaking with you in just a moment.

6. Awards
[Company] is the proud recipient of the [name of award] from [organization issuing the award]. This award is a true honor for us and we couldn’t have done it without you! Thanks for helping us be the best in [local area or expertise].

7. Our Services
Thanks for calling [Company]. We specialize in [list your core service or a few services]. Thanks again for your patience, we look forward to speaking with you.

8. High Call Volume / Client Support Queue
Thank you for holding. Our team is assisting other clients and will return to your call as soon as possible.

9. BPO Comfort Message 1
We appreciate your patience during this brief delay.

10. BPO Comfort Message 2
Please stay on the line — assistance is just moments away.

11. BPO Comfort Message 3
Thanks for calling. We’ll be right with you.

Longer wait times and fluctuating demand require calm, repeatable messaging. The examples below highlight on-hold messaging best practices used in call centers to reassure callers and support high-volume environments.

1. We Appreciate Your Business
Thank you for calling [Company]. We’re grateful for this opportunity to connect with you to show you how much we appreciate your business. Whether you’re calling to resolve an issue, inquire about a service, or get answers to specific questions, our team is ready to give you an outstanding experience. Thanks for holding - we’ll be with you soon.

2. Online Resources
Have you heard about our online resource center? Visit [Web Address], where you’ll find answers to common questions and other valuable information that may end up saving you a phone call. That’s [Web Address] - or stay on the line and a representative will be right with you!

3. Superior Service
At [Company], we’ve always prided ourselves on our superior service. We’re ready to put our expertise to work for you to help you get the most out of your call. We’re looking forward to serving you in just a moment.

4. High Call Volume
We’re experiencing a higher call volume than normal and sincerely apologize for your wait. Rest assured that when we do answer your call, we will give you our undivided attention. Thank you for holding.

5. Call Center Comfort Message 1
Thank you for your patience. A representative will be with you shortly.

6. Call Center Comfort Message 2
We appreciate you holding while we assist other callers.

7. Call Center Comfort Message 3
Your call is important to us. Please remain on the line.

When callers are planning projects or requesting estimates, establishing credibility and reassuring potential clients goes a long way. These on-hold messages show how contractors use professional on-hold messaging to explain scope of services and reduce uncertainty.

1. About Us
Thank you for calling [Company]. We are pleased to provide you with licensed residential contractor services to meet your home remodeling and renovation needs. From concept to completion, our expert team can get the job done on schedule and within your budget. We invite you to visit our website - [Web Address] to learn more.

2. Location & Hours
We are located at [Address], and we are pleased to provide services throughout the [Region] area. Our office hours are Monday through Saturday from [Opening Time] to [Closing Time]. Whatever your project needs, we take great pride in always delivering the highest standard of quality, integrity, and customer service. We will be happy to tell you more in just a moment.

3. Customization
Making upgrades to your home not only makes it a more enjoyable place to live, but also builds equity. At [Company], we specialize in designing custom spaces tailored to meet the needs of you and your family. Utilizing quality materials, we can create a living space suited to your unique style and tastes, enhancing the value and beauty of your home. Ask for more details when we join you on the line.

4. Professional Service
Those do-it-yourself projects are rarely as easy as they look. Save yourself the headache and hassle and put the experts at [Company] to work for you. Whether you are looking to upgrade your bathroom or turn your unfinished basement into a space suitable for entertaining, we have the skills and expertise to get the job done. Assistance is just moments away.

5. Website
Visit us online at - [Web Address]. There you can learn more about our services, check out photos of our past projects, and more. Whatever your needs, our team is dedicated to providing you with service that is second to none. Your call is very important to us. Please continue to hold for personal assistance.

6. Scope of Service
Whether you want to add on to your home’s existing square footage or simply rearrange the space you already have, we are pleased to provide you with complete service for remodeling, additions, and renovations. We can create a custom-designed space that works with the way you live. Our team will work with you to design a space you'll love to come home to. Let’s chat more about your home goals in just a moment.

7. Kitchen Remodel
A well-designed kitchen not only makes cooking and entertaining more convenient, but it also adds serious value to your home. We can design your new kitchen from floor to ceiling. From custom cabinetry and countertops to unique backsplashes and stunning flooring options…[Company] can create a beautiful space that's sure to impress. Ask for more details today.

8. Contractor Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other clients.

9. Contractor Comfort Message 2
Please continue to hold. A project planner will be with you shortly.

10. Contractor Comfort Message 3
Your call is important to us, and help is on the way.

For many patients, a call to the dentist comes with anxiety or time sensitivity. These on-hold message examples demonstrate how dental practices use on-hold announcements to reassure patients and share helpful information.

1. About Us
Thank you for calling [Company]. We are committed to providing excellent dental care for the entire family. Our staff works hard to create a warm and welcoming environment, where you can receive quality care utilizing the latest in state-of-the-art technology. At [Company], we believe that everyone is entitled to a beautiful smile and healthy teeth that last a lifetime. We invite you to visit our website - [Web Address] to learn more. Personal assistance is just moments away.

2. Location & Hours
[Company] is located at [Address] near [Landmark], and we are here to assist you [Hours of Operation]. From routine exams and cleanings to the treatment of complex dental conditions, we have the technology and expertise to offer the highest level of care available. Whatever your needs, we look forward to serving you today.

3. Oral Health
Did you know that conditions in the mouth, if left untreated, can lead to various other health problems in the body? Proper oral health is not only important in order to have a healthy smile, it is essential to good overall health as well. Good oral health starts with routine cleanings and maintenance. We will be glad to schedule your next cleaning when we return to the line.

4. Patient Anxiety
We know many children and adults feel anxiety over going to the dentist. At [Company], we are here to ease your fears and provide you with a relaxing environment. Our knowledgeable and friendly staff will be happy to address any questions or concerns you may have before your visit. If there is anything we can do to make your experience more comfortable, please let us know.

5. Website
We invite you to visit us online at [Web Address], where you can learn more about our services, meet our staff, access helpful resources on dental care, and more. Whether you come in for a routine visit or treatment of a complex dental issue, our staff looks forward to welcoming you into our comfortable and friendly environment.

6. Insurance & Payment Options
At [Company], we accept several major insurance plans and private pay options. We also offer financing. If you have questions about our payment policy, we will be happy to address them when we return to your important call.

7. New Patients
We’re currently accepting new patients to our dental office. If you’re an existing patient and know someone who needs exceptional dental care, feel free to refer us. We look forward to serving you in a moment.

8. Technology
You can rest assured that you are in good hands with [Company]. Our office utilizes the latest state-of-the-art dental technology and strictly maintains a sterile environment for your care. All of our dentists and staff continue to stay in tune with the latest advancements in dentistry to provide you with the highest level of care available.

9. Dental Comfort Message 1
Thank you for calling [Company]. Please continue to hold for personal assistance.

10. Dental Comfort Message 2
Your call is important to us. We’ll be with you shortly.

11. Dental Comfort Message 3
We appreciate your patience and look forward to assisting you.

Callers may be inquiring about medical concerns, cosmetic treatments, or appointment availability. The following on-hold messaging examples show how practices balance care, credibility, and clarity.

1. Acne
Do you suffer from acne? We can help! At [Company], we offer several effective acne treatments, and we can also smooth and improve your complexion with safe chemical peels. We are located in [City] at [Street Address], and Dr. [Last Name] and [his/her] staff are here to assist you with convenient appointment times throughout the week. Whatever the severity of your acne, [Company] can help you uncover a more confident, radiant you!

2. Injectables
If you’re looking to eliminate frown lines between the eyebrows, crow’s feet around the eyes, or creases across the forehead, [Company] has the solution. We offer a variety of options, including Botox, which relaxes tense facial muscles and softens the appearance of wrinkles for a more refreshed look. We also offer Juvederm, a smooth gel filler that helps restore volume and soften smile lines around the nose and mouth. Ask for details when we return.

3. Skin Cancer
Skin cancer affects 1 out of every 5 Americans over the course of their lives. Early detection and prompt treatment greatly increase the chance for full recovery, so be sure to schedule your appointment to have Dr. [Last Name] assess any new or changing dark spots on your skin. For your convenience, we accept private insurance as well as private pay. We will return to tell you more and schedule your appointment in just a moment.

4. Laser Hair Removal
Free yourself from unwanted hair at [Company]. Whether you suffer from a genetic or hereditary condition that causes excessive hair growth, or you simply want to be free from the hassle of shaving and waxing, we offer laser hair removal services that are safe and effective on all areas of the face and body. Treatments are available for men and women. We will return to tell you more and address any questions you may have in just a moment.

5. Doctor
Dr. [Full Name] received [his/her] doctorate from [School] before completing [his/her] Dermatopathology fellowship at [School]. A board-certified dermatologist and a fellow of the [School], Dr. [Last Name] brings expertise to patients of all ages, treating everything from common skin conditions and cosmetic dermatology to a variety of skin cancers. Learn more about Dr. [Last Name] and the rest of our team at [Web Address]. Someone will be right with you.

6. Skincare
Radiance comes from within, which is why [Company] has designed skincare services to leave you glowing and refreshed. We specialize in aesthetic treatments such as IPL photo facials to reduce pigmentation and sun damage, as well as microdermabrasion, a gentle exfoliation method that helps improve tone and texture. Many patients notice visible improvement after just one treatment. We will return to tell you more in just a moment.

7. Dermatology Comfort Message 1
Thank you for holding. Your call is important to us.

8. Dermatology Comfort Message 2
Please continue to stay on the line. A clinician will be with you shortly.

9. Dermatology Comfort Message 3
We appreciate your patience while our care team assists another patient. We’ll be with you shortly.

From routine appointments to seasonal health concerns, callers often need clear guidance while waiting. These on-hold messages show how family practices use on-hold messaging to support patients and manage daily call flow.

1. Walk-in Care
At [Company], our practice not only caters to the routine needs of patients, but we try our best to keep you away from the hospital with walk-in convenience. In addition to providing exceptional preventative care, we offer a wide array of urgent care services. From strep throat, cold & flu, wound care, and more — we are here to offer you the prompt treatment you need. Our walk-in clinic hours are Monday through Friday from [Opening Time] to [Closing Time]. Ask for details, and please let us know how we may best assist you when we return.

2. Medical Weight Loss
Are you looking to shed unwanted pounds and optimize your health? [Company] has your solution. Our resident dietitian, [First Name], will work one on one with you to provide expert nutritional counseling, develop meal plans, and personalize a medical weight loss program that works with your lifestyle. Whatever your personal goals, we are here to help you through every phase of your weight loss journey. We will be happy to tell you more and schedule your consultation when we return.

3. Scope
Dr. [Full Name] has been in private practice for more than [Number] years and takes great pride in serving patients of all ages throughout [Region]. Dr. [Last Name] provides the full scope of preventative care services, including vaccines, physicals and wellness exams, diabetes screening, and more. By taking the time to understand each patient, Dr. [Last Name] is able to offer flexible treatment options tailored to individual needs and goals. Thank you for holding. Someone will be right with you.

4. Website
Have you visited our website? Check us out online at [Web Address]. There you can learn more about our practice and services and find answers to frequently asked questions. Our website also provides access to a secure Health Portal, allowing you to complete patient forms online, view your health history, request appointments, and more. You can access this tool 24 hours a day on your computer or mobile device. We appreciate your patience during this brief delay and are working to return to your important call as promptly as possible.

5. Flu
Flu season is here. If you have not yet received a flu vaccine, there is still time. [Company] offers convenient vaccination appointments throughout the week. The flu can strike suddenly, with symptoms that include fever, chills, sore throat, muscle aches, fatigue, cough, headaches, and congestion. It takes about two weeks for protection to develop after vaccination, and that protection lasts through flu season. Schedule your appointment today.

6. Diagnostics
[Company] is dedicated to serving you with exceptional care. One way we accomplish this is by offering state-of-the-art diagnostics and medical imaging right in our office, including X-ray, ultrasound, EKG, nerve conduction testing, and more. We also provide on-site and at-home studies for the diagnosis of sleep apnea and other sleep-related disorders. Experience the [Company] difference for yourself, and let us put our expertise to work for you.

7. Family Practice Comfort Message 1
Thank you for calling [Company]. Please continue to hold for personal assistance.

8. Family Practice Comfort Message 2
Your call is important to us. We’ll be with you shortly.

9. Family Practice Comfort Message 3
We appreciate your patience and look forward to assisting you.

Calls often involve sensitive questions, time-sensitive decisions, or account-related concerns. These on-hold message examples show how financial services firms use on-hold messaging to maintain trust, set expectations, and keep callers oriented during wait times.

1. About Us
Thank you for calling [Company]. We are committed to providing individuals and businesses with comprehensive insurance products to protect the things you value most. We understand that your goals are unique, which is why we work with you to tailor a program to address your specific needs. We invite you to visit our website - [Web Address] to learn more. Someone will be right with you.

2. Location & Hours
If you are new to [Company], we welcome you! We are located in [City] at [Street Address], and our experienced and dedicated staff is here to assist you Monday through Friday from [Opening Time] until [Closing Time], with off-site closings available. In preparing for your final closing, please be sure to bring along the following important items — a valid ID, such as your driver’s license; a cashier’s check; as well as any documents required by your lender. We appreciate your patience during this brief delay, and we are working to return to your important call as promptly as possible.

3. Retirement Planning
Preparing for a rewarding retirement is easier than you may think — even if you are self-employed. Setting up a SIMPLE or SEP IRA is an excellent option for many individuals. Contributions are tax-deductible and with consistent focus, you can create a nice nest egg for yourself. It is never too early or too late to take a proactive approach to your retirement goals. Let [Company] show you how! We will be glad to schedule an appointment for you to meet with one of our professional advisors when we return. Assistance is just moments away.

4. Online Banking
With [Company], you can conveniently manage your account right from your computer or phone. Just visit [Web Address]. There you can learn more about us, get details on our accounts and business services, and log in to your account. Our website provides information on all of our e-services, including online and mobile banking, online bill pay, account alerts, and more. Your call is very important to us. Please continue to hold for personal assistance.

5. Investment Services
Are your current investments helping you reach your long-term goals? If it has been a year or more since your last portfolio review, now is the perfect time. At [Company], we work with you to understand your objectives and create a comprehensive financial plan you can live with. We will be happy to review your present situation so we can rebalance your portfolio and ensure it aligns with your current needs and future goals.

6. Experience
At [Company], our team prides itself on providing customers with the right products to meet their needs. With more than [number] years in business, we have the resources and expertise to match you with the right financial solutions. We understand that you have many options, and we look forward to exceeding your expectations.

7. Insurance
What would it really cost you to replace your belongings if the unthinkable ever happened? Does your current coverage adequately protect what matters most? At [Company], we understand insurance isn’t one-size-fits-all. Whether you own or rent, we have options designed to fit your needs. Ask for more details when we return to the line.

8. Financial Services Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other clients.

9. Financial Services Comfort Message 2
Your call is important to us. A member of our team will be with you shortly.

10. Financial Services Comfort Message 3
Please continue to hold. Assistance is just moments away.

Public service calls frequently involve forms, deadlines, and procedural questions. The following on-hold announcements illustrate how government agencies use professional on-hold messages to provide clarity, reduce repeat questions, and guide callers effectively.

1. About
As authorized by the State of [State], the mission of [City] is to provide social and public services to meet the needs of the community in a fiscally responsible manner. In addition to community health, disability, veteran, and senior services, we also offer voter registration, passport services, notary public services, property and tax assessment information, and general information and referral services. To learn more, visit [Web Address]. Assistance is just moments away.

2. Location & Hours
If you believe your assessed valuation is too high, our staff can assist you with filing an appeal. Appeals must be filed within [number] calendar days after receiving your Notice of Proposed Valuation. Forms are available online or at the [County] Assessor’s Office, located at [Street Address]. Our office is open weekdays from [Opening Time] to [Closing Time]. Your call is very important to us. Please continue to hold for personal assistance.

3. Website
Connect with the [County] Health Department online at [Web Address]. Our website provides access to immunization information, dental services, behavioral health resources, environmental health forms, and more. We encourage you to bookmark our site for future reference.

4. Policies
[County] is dedicated to supporting residents through programs such as our community food pantry. To receive assistance, you must reside in [County] and schedule an appointment. Photo ID and proof of address are required. Eligible residents may visit once every two weeks. We will be happy to tell you more when we return to the line.

5. Regulation Change
Attention unincorporated [City] residents: trash, recycling, and yard waste collection will change beginning [Date]. Please place receptacles curbside no earlier than [Time]. For details, visit [Web Address] or remain on the line for assistance.

6. Assistance
To support veterans navigating available services and benefits, the [State] Association of Veterans Affairs operates accredited local offices. Assistance is available for compensation, healthcare, education, housing, employment, and more. Please let us know how we may assist you when we return.

7. Government Services Comfort Message 1
Thank you for calling. Please continue to hold for personal assistance.

8. Government Services Comfort Message 2
Your call is important to us. A representative will be with you shortly.

9. Government Services Comfort Message 3
We appreciate your patience while we assist other callers.

Healthcare & Medical On-Hold Message Examples

Patients calling medical offices may be anxious, unwell, or unsure what to expect next. These on-hold message examples demonstrate how healthcare providers use on-hold messaging to reassure callers and share essential information while they wait.

1. About Us
Thank you for calling [Company]. We take great pride in offering patients the highest level of quality care. We invite you to visit our website at [Web Address] to learn more about our services. Your call is very important to us. Please continue to hold for personal assistance.

2. Location & Hours
[Company] is conveniently located at [Street Address] in [City], and we are available to assist you weekdays from [Opening Time] to [Closing Time]. Whether you are a new or returning patient, we look forward to assisting you today. Thank you for holding.

3. Dial 911 for Emergency
If this is a medical emergency, please hang up and dial 911. All other callers, please remain on the line. We will be happy to assist you in just a moment.

4. Website
Visit our website at [Web Address] to learn more about our services, meet our providers, and get directions to our office. Our team of medical professionals is committed to providing comprehensive, compassionate care. Please let us know how we can best serve you when we return to the line.

5. New Patients
If you are a new patient, welcome. Please have your insurance information available when scheduling your first appointment. We ask that you arrive 15 minutes early and bring your insurance card and a valid photo ID. We will be happy to assist you shortly.

6. Insurance & Payment Options
For your convenience, [Company] accepts a variety of insurance plans as well as private pay options. Our staff will be happy to answer billing or insurance questions when we return.

7. Quality Care
Whatever your individual needs, you can trust our experienced physicians and staff to provide exceptional care. At [Company], quality and patient-centered service are always our top priorities.

8. Healthcare Comfort Message 1
Thank you for holding. Your call is important to us.

9. Healthcare Comfort Message 2
Please continue to stay on the line. A member of our staff will be with you shortly.

10. Healthcare Comfort Message 3
We appreciate your patience while our care team assists another patient.

Calls to home care providers often come from families seeking reassurance, support, or urgent assistance. The examples below show how on-hold messaging helps home care organizations communicate compassion, availability, and next steps clearly.

1. About Us
With more than [number] years in business, [Company] is proud to be the local industry leader, providing the complete scope of companion and caregiver services to older adults throughout  [Location]. Whether you or your loved one would like assistance around the home or require attentive 24-hour care, we are here to help maintain safety and independence at home. Kindly continue to hold. We will be right with you.

2. Staff
While our support staff, comprehensive services, and advanced technology are essential to the excellent care we provide, it is our caregivers who are the most important element of our success. Our staff includes skilled and experienced Registered Nurses, CNAs, and home care companions. Each team member undergoes a strict screening process, and we focus on making the best possible match between a client’s needs and a caregiver’s skills and personality. Experience the [Company] difference for yourself.

3. Home Care
Quality home care services can often mean the difference between requiring a nursing home placement and remaining in the comfort and privacy of your own home. At [Company], we are proud to help seniors age in place with supportive in-home services. From personal care and homemaking to transportation, travel accompaniment, and respite care, our care coordinators will work closely with you to develop a plan based on your individual needs. Ask for details when we return.

4. Recruitment
Do you have a passion for caregiving? At [Company], we are always looking for compassionate and hardworking individuals to join our team. We offer competitive pay, health benefits, flexible scheduling, paid vacation, and more. Visit our website at [Web Address] to learn more and apply. Get on your way to a rewarding career — we’ll show you how.

5. Services
From medication setup and reminders to meal preparation, light housekeeping, transportation, companionship, and personal care, the caregivers at [Company] are equipped to handle all levels of care with compassion and sensitivity. For added convenience, we also offer professional geriatric care management services and can assist with the oversight and coordination of care. We will be happy to tell you more in just a moment.

6. Referrals
At [Company], we set the standard for quality care. We meet with you to discuss your in-home care goals so we can tailor a program that best fits your situation and match you with the right caregiver. If you are pleased with the service we provide, we invite you to share your caregiver’s name with friends and family. We consider referrals the highest compliment. Thank you for holding. Someone will be right with you.

7. Dementia Care
Caring for individuals with a dementia diagnosis requires patience, skill, and compassion. At [Company], our staff is specially trained in dementia care and experienced in managing sundowning, redirecting agitation, and wandering prevention. You can feel confident knowing your loved one is in capable, caring hands. Be sure to ask about our monthly Dementia and Alzheimer’s Support Group when we return to your call.

8. Home Care Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other families.

9. Home Care Comfort Message 2
Please continue to hold. A care coordinator will be with you shortly.

10. Home Care Comfort Message 3
Your call is important to us, and assistance is on the way.

Whether booking reservations or resolving travel questions, callers expect timely and helpful responses. These on-hold message examples highlight how hospitality businesses use on-hold announcements to manage high call volume while keeping guests informed.

1. About Us
Plan the trip of a lifetime with [Company]. Whether you are looking for the convenience of an all-inclusive destination or an adventure somewhere new and exotic, we will work with you to create a travel experience that fits your budget and exceeds your expectations. Over the years, we’ve helped thousands of individuals, families, and corporate partners plan memorable getaways worldwide. Learn more at [Web Address]. Someone will be right with you.

2. Location & Hours
From gorgeous mountain views to endless starry night skies, you’ll love everything [Company] has to offer. Our vintage trailer resort and campground is located just off I-25 in [City], about 30 minutes south of [Adjacent City]. Our office is open daily from [Opening Time] to [Closing Time]. Check-in is at [Time], and check-out is at [Time]. We’ll be happy to answer your questions and book your reservation shortly.

3. Promotional Offer
From lush grounds and fountains to our picturesque garden gazebo, [Company] offers the perfect setting for your special day. When you book your wedding with us, you’ll enjoy exclusive access to our dining room, bar, patio, and garden area. We also offer a 20% discount on rooms booked for you and your wedding guests. Ask for the event manager when we return, and we’ll be happy to schedule a tour and customize a package for you.

4. Local Attractions
Cool breezes and sunny days make [City] the perfect place to explore. From natural attractions to local shops and restaurants, there is always something to do and see. When you stay with [Company], you’re close to all the action, with convenient shuttle transportation available to several local attractions. Ask for details when we return to your call.

5. Website
Whether you’re traveling for business or pleasure, [Company] is your source for a reliable and affordable stay. Visit our website at [Website Address] to view photos, learn more about our services, and request a reservation. Be sure to check out our [City] vacation planning guides while you’re there. Kindly continue to hold — someone will be right with you.

6. Entertainment
Join us for [Event Name] on [Month] [Day]. From live music and classic traditions to new activities and attractions, there’s something for everyone. With rides, parades, food, and over [number] free events and activities, it’s an experience you won’t want to miss. Learn more at [Web Address]. We hope to see you there.

7. Amenities
Looking for a family-friendly beach vacation with swimming, fishing, golfing, shopping, dining, theatre, and museums nearby? We’re glad you called [Company]. We offer an exceptional selection of vacation rental properties, all maintained by our professional staff and equipped with fully stocked kitchens, toiletries, and weekly cleaning service for extended stays. Experience the difference and book your stay today.

8. Hospitality Comfort Message 1
Thank you for calling [Company]. We appreciate your patience.

9. Hospitality Comfort Message 2
Please stay on the line. A reservation specialist will be with you shortly.

10. Hospitality Comfort Message 3
Your call is important to us. We’ll be right with you.

Calls can involve claims, coverage questions, or time-sensitive decisions. These on-hold messages show how insurance providers use on-hold messaging best practices to set expectations and reduce frustration during hold times.

1. About Us
Thank you for calling [Company]. We are committed to providing individuals and businesses with comprehensive coverage designed to protect what matters most. Because your goals are unique, we tailor coverage to fit your specific needs. Visit our website at [Web Address] to learn more. Someone will be right with you.

2. Location & Hours
[Company] is conveniently located at [Address] and is open weekdays from [Opening Hours] to [Closing Hours], with Saturday appointments available upon request. Our experienced team is here to help you find insurance solutions that fit your needs and budget. We will be happy to assist you shortly.

3. Homeowners Insurance
What would it cost to replace your belongings if the unexpected happened? At [Company], we understand that homeowners insurance is not one-size-fits-all. Whether you own or rent, we offer a range of coverage options designed to protect your home and valuables. Ask for details when we return to the line.

4. Website
Visit our website at [Web Address] to learn more about our insurance products, request a quote, file a claim, and access helpful resources. As your needs change over time, we’ll be here to make sure your coverage keeps pace. Let us put our expertise to work for you.

5. Commercial Insurance
You’ve worked hard to build your business, and protecting it matters. [Company] offers comprehensive commercial insurance options, including workers’ compensation, commercial property, general liability, auto, business interruption, and more. Schedule an appointment with one of our experienced agents to learn how we can help safeguard your business.

6. Auto Insurance
With so many auto insurance options available, choosing the right coverage can be confusing. Our knowledgeable staff will walk you through your choices and help you select coverage that fits your needs and budget. We’ll be happy to tell you more in just a moment.

7. Customer Service
Whatever your insurance needs, our experienced agents are dedicated to providing professional service and personal attention. It’s this commitment that has allowed us to serve our community successfully for many years. We’re glad you called and will be right with you.

8. Insurance Comfort Message 1
Thank you for calling [Company]. We appreciate your patience.

10. Insurance Comfort Message 2
Please continue to hold. A licensed agent will be with you shortly.

11. Insurance Comfort Message 3
Your call is important to us, and assistance is on the way.

Technical support calls often involve troubleshooting, outages, or urgent business impact. The following on-hold message examples demonstrate how IT service providers use on-hold messaging to prepare callers and maintain professionalism during longer waits.

1. About Us
Thank you for calling [Company], your full-service IT professionals. In today’s marketplace, maintaining a competitive edge means staying current with evolving technology. Our IT team delivers innovative solutions designed to meet the needs of your organization. We invite you to visit our website at [Web Address] to learn more. We will be right with you.

2. Location & Hours
[Company] is conveniently located at [Address] near [Landmarks], and we proudly serve the [Local Area]. Our experienced IT professionals are available 24 hours a day, 7 days a week. Let us put our expertise to work for you. Assistance is just moments away.

3. Services
At [Company], our certified and responsive staff provides comprehensive services, including upgrades, repairs, and security solutions. We deliver enterprise-level support that is as responsive as in-house IT. We’ll be happy to tell you more and address any questions you may have when we return.

4. Website
Visit us online at [Web Address] to learn more about our services and explore the latest in Information Technology. At [Company], we provide customized software solutions across all sectors. Our seasoned professionals reconfigure technology infrastructures using secure, reliable hardware to simplify operations and reduce costs. We will be glad to tell you more when we return to your important call.

5. Custom Solutions
At [Company], we design customized software and IT solutions tailored to your organization’s needs. Our experienced team evaluates your infrastructure and implements scalable, secure systems that improve efficiency and performance. We’ll be happy to explain how when we return.

6. Network Security
A computer virus or cyber intrusion can disrupt business operations and compromise sensitive data. Are you equipped with the right tools to protect your organization? Keeping up with evolving security threats can be a full-time job. Let [Company] put our expertise to work and keep your systems secure around the clock. Ask for details when we return.

7. Technology Solutions
Looking for comprehensive IT services? [Company] provides consulting, network design, maintenance, hardware sales, and repair. By continually evaluating new technologies, we deliver cost-effective solutions that fit each client’s unique needs. Assistance is just moments away.

8. Full Service
When you need serious technology made simple, look no further than [Company]. Our experienced staff provides comprehensive evaluations and practical solutions to improve workflow and performance. Visit our website at [Web Address] to learn more. Thank you for holding.

9. IT Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other clients.

10. IT Comfort Message 2
Please continue to hold. A member of our technical team will be with you shortly.

11. IT Comfort Message 3
Your call is important to us, and help is on the way.

Legal calls are often personal, complex, and time-sensitive. These on-hold announcements show how law offices use professional on-hold messages to establish credibility and reassure callers while they wait to speak with someone.

1. About Us
Thank you for calling the Law Offices of [Company]. We are proud to offer our clients a broad range of legal services, including collection defense, audit representation, and negotiations with the IRS. Understanding your rights under the law is essential, and effective legal representation matters. Trust our expertise — we are here for you. Visit our website at [Web Address] to learn more.

2. Location & Hours
We are conveniently located at [Address], and our attorneys are available Monday through Friday from [Opening Hours] to [Closing Hours], with evening and weekend appointments available by request. Whatever your legal needs, the team at [Company] is committed to providing professional service with respect and compassion. We will be happy to tell you more when we return.

3. Areas of Practice
At [Company], we have successfully represented clients in pharmaceutical litigation, commercial litigation, personal injury, maritime law, medical malpractice, and product liability matters. Our legal team devotes the resources, attention, and time necessary to provide superior representation. We appreciate your patience during this brief delay.

4. Experience
When legal matters arise, experience matters. At [Company], our attorneys bring practical insight and proven experience to every case. We are here to help you navigate complex legal challenges with clarity and confidence. Please let us know how we can assist you when we return.

5. Website
Visit our website at [Web Address] to learn more about our practice areas, legal affiliations, and frequently asked questions. You can also meet our experienced attorneys and learn how we approach client representation. Whatever your legal needs, we are here to guide you through the process.

6. Our Promise
Cost-effective representation and meaningful results — that’s what you can expect from [Company]. All matters are handled with the strictest confidentiality, professionalism, and care. Your call is very important to us. Please continue to hold for personal assistance.

7. Legal Team
Our elite legal team brings depth of knowledge and experience across a wide range of practice areas. Schedule an appointment to meet with our attorneys and discuss your situation in detail. We will be glad to address your concerns in just a moment.

8. Integrity
At [Company], integrity guides everything we do. Our attorneys strive to achieve the best possible outcomes while upholding the highest standards of professional conduct. We appreciate the opportunity to assist you today. Thank you for calling.

9. Law Office Comfort Message 1
Thank you for calling [Company]. We appreciate your patience.

10. Law Office Comfort Message 2
Please continue to hold. An attorney or legal assistant will be with you shortly.

11. Law Office Comfort Message 3
Your call is important to us. We’ll be with you soon.

These calls often involve time-sensitive questions, paperwork, and big decisions. The examples below show how clear, steady on-hold messaging can reduce uncertainty and help callers feel oriented while they wait.

1. About Us
Thank you for calling [Company]. In a constantly changing market, we offer a wide range of mortgage products and financing tools to help you reach your goals. Whether you’re purchasing your first home or refinancing an existing loan, our team is here to guide you through the process. Your call is very important to us. Please continue to hold for personal assistance.

2. Location & Hours
We are located at [Address] near [Landmarks] and are available to assist you during [Hours of Operation]. Visit our website at [Web Address] to explore loan calculators, FAQs, and additional resources. We’ll be happy to address your questions shortly.

3. Home Equity Loan
Put the equity you’ve built in your home to work for you. Whether you’re covering education expenses, planning a vacation, or starting a renovation project, a home equity credit line can help make it happen. Ask for details when we return to the line.

4. Mortgage Pre-Qualification
Preparation is key when purchasing a home. Let [Company] help you get pre-qualified before you begin shopping. Pre-qualification helps determine your price range and gives you added buying leverage. We’ll be happy to explain the process when we return.

5. Website
Visit us online at [Web Address] to find helpful information about our mortgage and loan services and to start your application online. We look forward to serving you.

6. Company Image
Whether you’re buying your first home, purchasing an investment property, or refinancing, [Company] provides the information and resources you need to choose the loan program that best fits your financial goals. Assistance is just moments away.

7. Home Refinancing
As life changes, so do financial needs. Refinancing can help lower monthly payments or increase cash flow. There are many factors to consider, and our experienced mortgage consultants are here to help you explore your options. Schedule a consultation today.

8. Expertise
You don’t need to be a mortgage expert — you just need to work with one. At [Company], our knowledgeable team matches clients with the right loan products and delivers personalized guidance every step of the way. We look forward to exceeding your expectations.

9. Construction Loan
Building your dream home? A construction loan can help you achieve your vision without compromising on details. Our team is here to answer your questions and guide you through the process from start to finish. We’ll be happy to tell you more when we return.

10. Mortgage Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other clients.

11. Mortgage Comfort Message 2
Please continue to hold. A mortgage specialist will be with you shortly.

12. Mortgage Comfort Message 3
Your call is important to us, and assistance is on the way.

Non-Profit On-Hold Message Examples

Some callers are looking to give, others are looking for help. These examples demonstrate how thoughtful on-hold announcements can share information and reinforce purpose without overwhelming or pressuring the caller.

1. Animal Rescue
Together with [Company], you can make a difference in the life of a dog or cat. Our team is hard at work saving animals from high kill animal shelters and finding them loving homes in the [Region] area. In addition to adopting, there are many ways you can support our rescue efforts. We are always looking for wonderful fosters for our furry friends as they await their forever homes, and your donations help us provide food and care for more animals. The need is great, but we can do it together. We thank you for holding. Someone will be right with you.

2. New Leadership
The [Company] Council is proud to announce the addition of [Full Name] as our new Chairman. [First Name] is the [Job Title] [of/for] [Company] and has been a faithful member of the [Company] for [number] years. [First Name] brings a passion for educating the public on our many initiatives, as well as continuing to develop the corporate partnerships that keep our organization strong. Join us in welcoming [him/her] as a valuable member of the [Company] team. Someone will be right with you.

3. Book Drive - Fundraising
Did you know that 2 out of 3 low-income children have no books of their own? At [Company]’s Book Drive, we aim to change that. We are dedicated to inspiring young readers and nurturing a lifelong love for reading by distributing books to at-risk communities throughout [City]. If you are interested in hosting a book drive at your school, business, or organization, we will provide all the tools and resources you need. Ask for more details when we return, or visit [Web Address] to get started. Together we can make a difference. Kindly continue to hold.

4. Donations
Calling all [City] residents. Our community pantry is running low, and we could use your support. We are in need of dry shelf goods, as well as toilet paper, paper towels, and personal care items. Donation drop-off hours are Monday through Friday from [Opening Time] to [Closing Time] and Saturday from [Time] until [Time]. Clothing and books can also be deposited in our donation bin, located at the west end of our parking lot. We thank you for helping to support your friends and neighbors. Your donations are always greatly appreciated. We will return to your call in just a moment.

5. Events
Are you having trouble filling positions with qualified candidates? Looking for better ways to source new employees? The [Company] hosts a Leadership Luncheon the first Tuesday of each month, where we tackle these questions and many others. Join us at [Location] from [Opening Time] to [Closing Time]. This event is free to our members and $[number] for guests. We hope to see you there. We’ll be happy to tell you more and complete your registration when we return.

6. Assistance
If you are currently receiving benefits and are in need of additional assistance, [Company] can help. We work to provide low-income families in the community with the information and support they need to get back on their feet. From helping you find affordable housing and medical care to job training assistance and work-to-hire programs, we can connect you with the resources available to you. Stop by our office located at [Address] to apply for assistance. We will be happy to tell you more and address any questions you may have in just a moment.

7. Non-Profit Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other callers.

8. Non-Profit Comfort Message 2
Please continue to hold. A member of our team will be with you shortly.

9. Non-Profit Comfort Message 3
Your call is important to us, and we’ll be right with you.

Many callers are managing discomfort, injuries, or appointment logistics. The following examples show how on-hold messaging can offer reassurance and clarity during what is often a stressful wait.

1. Care
At [Company], our board-certified, fellowship-trained orthopedic surgeons utilize the latest technology to treat a broad spectrum of orthopedic conditions, sports injuries, and work-related injuries. We also offer on-site diagnostics, as well as physical and occupational therapy, for your convenience, so you don’t have to travel to multiple locations to receive the care you need. Visit our website at [Web Address] to learn more about the full scope of care we provide. Someone will be right with you.

2. Conservative Treatments
Overcoming injury can be a long road. Rest assured that Dr. [Name] is here to provide you with the orthopedic care needed to recover. With the ultimate goal to minimize your pain, maximize your function, and achieve the best outcomes for your condition, Dr. [Name] prefers to treat injuries without surgery whenever possible. If surgery is necessary, you can be assured you are in the hands of one of the finest orthopedic surgeons in the state. Thank you for holding.

3. Patient Portal
We strive to provide our patients with convenient, high-quality care at [Company]. One of the ways we do this is by offering online health services through our patient portal. Our portal provides convenient access features such as online appointment scheduling for follow-up patients, access to medical records, and prescription refills. When you visit our office, please ask our staff to sign you up. We appreciate your patience during this brief delay.

4. Pain Management
Managing your pain is just a part of what we do at [Company]. We utilize physician-guided strength training, stretching, therapy, medications, and minimally invasive techniques to provide pain relief. We also offer a wide array of pain management treatments, ranging from epidural steroid and trigger point injections to nerve blocks, spinal cord stimulation, and more. Return to a more active, pain-free lifestyle. [Company] can help. Assistance is just moments away.

5. New Patients
If you are a new patient scheduling an appointment with our office, we ask that you arrive 15 minutes early for your first appointment to complete registration paperwork. Please bring updated insurance cards, a photo ID, and a list of your current medications. For your comfort and convenience, please wear clothing that allows easy access to the body area that may be examined or x-rayed. We will be happy to tell you more and address any questions you may have in just a moment.

6. Specialty
At [Company], we are dedicated to providing you with the care you need to return to an active lifestyle. While we treat all types of injuries and provide the full scope of orthopedic care, our physicians are specialty trained in knee injuries. We treat patients for a variety of knee conditions, ranging from meniscus tears and arthroscopic cartilage repair surgeries to knee replacements. Experience the [Company] difference for yourself, and let us put our expertise to work for you.

7. Orthopedic Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other patients.

8. Orthopedic Comfort Message 2
Please continue to hold. A member of our clinical team will be with you shortly.

9. Orthopedic Comfort Message 3
Your call is important to us. We’ll be with you soon.

Parents calling on behalf of children often want answers quickly and calmly. These on-hold message examples highlight how simple, reassuring language helps families feel supported while they wait.

1. Care
At [Company], we are proud to offer children throughout [Region] the highest level of quality medical care. We serve children from infants to adolescents with everything from well-child exams and sports physicals to sick-child diagnosis and treatment and the management of chronic illness. Our doctors and staff continually strive to provide the highest caliber of care in accordance with [Law or Organization]. We want your experience with us to be a positive one, so please know we are here to address any questions or concerns. Thank you for holding. Assistance is just moments away.

2. Physician
As a parent, you carefully deliberate over the choices you make for your child, and few things are more important than healthcare decisions. You can feel confident entrusting your child’s care to Dr. [Name]. Dr. [Full Name] is a board-certified pediatrician and fellow of [School]. She received her medical degree from [School] and completed her pediatric residency at [Hospital Name]. She has been practicing in the west suburbs for [number] years. Most importantly, she is deeply committed to providing the highest level of care to the children she has the privilege to serve. Kindly continue to hold. Someone will be right with you.

3. Blog
Interested in the latest pediatric health information? Looking for toilet training tips or ideas to establish a consistent bedtime? Be sure to check out our blog. From vitamins and vaccines to ear infections and fever management, we cover the topics you care about. Visit [Web Address] and subscribe. If you have questions or want the doctors to address a topic, please fill out the suggestion form. We look forward to continuing to share up-to-date information and helpful resources. Thank you for holding.

4. Specialists
Children with specialized needs require in-depth understanding, patience, and support. At [Company], we are experienced in treating children with ADHD, depression, autism, and pediatric bipolar disorder. If your child is dealing with one of these conditions, we want you to know you’re not alone. Our pediatricians and care team are here to guide you, provide resources, and help you manage your child’s care with confidence. Your call is very important to us. Please continue to hold for personal assistance.

5. Convenience
We know families are busy. That is why [Company] is dedicated to providing quality care and convenience. In addition to same-day sick appointments, evening hours, and Saturday availability, we work hard to ensure patients are seen within 15 minutes of their appointment time. If we’re running behind, we’ll always let you know. We will be happy to tell you more and address any questions you may have in just a moment.

6. Safety
Each year, nearly one million people are treated nationwide for bicycle-related injuries. Sometimes these injuries can be fatal. What’s most surprising is that most bicycle crashes involving children do not involve cars. They often occur from collisions with fixed objects, loss of control, or falls. Children should wear a helmet at all times when riding a bicycle. To encourage good helmet habits, consider letting kids pick out their helmet or decorate it with stickers or markers. For more summer safety tips, visit our website at [Web Address]. Thank you for holding. We will return to your call in just a moment.

7. Pediatric Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other families.

8. Pediatric Comfort Message 2
Please continue to hold. A member of our pediatric team will be with you shortly.

9. Pediatric Comfort Message 3
Your call is important to us. We’ll be right with you.

Calls commonly revolve around orders, availability, or support. The examples that follow show how on-hold messaging can answer common questions and keep customers informed without turning the wait into a sales pitch.

1. About
Thank you for calling [Company], where we take pride in the products we put into your hands. We’ve built our reputation as a leading provider of [list some products] to ensure quality and satisfaction every time. Whether you’re calling with a product question or need pricing and availability, our team will be happy to help you in just a moment. Please continue to hold.

2. Location & Hours
We’re located at [Address] next to [Landmark(s)]. Our normal business hours are [Business Hours]. We’d love for you to visit us in person, or you can shop online anytime at [Web Address].

3. Website
Visit our website at [Web Address], where you can browse our inventory, place an order, get information about our products, and find store details. That’s [Web Address].

4. Branding Message
Thanks for calling [Company] — [Company Tagline or Slogan]. We know you have many choices when it comes to [your product or service], and we appreciate you choosing us. We’re proud to serve you with [list a few competitive advantages]. Thanks for holding — we’ll be right with you.

5. Check the Status
Did you know you can check the status of your order online? Just visit [Web Address] and enter your order confirmation number to get the latest updates. That’s [Web Address].

6. Awards
[Company] is proud to be the recipient of the [Name of Award] from [Organization Issuing the Award]. We see this recognition as a reflection of our commitment to serving you. Thank you for helping us become one of the best [type of company] in the [local area or industry].

7. Our Products
Thank you for calling [Company]. We’re here to serve you with [list a few products], along with dependable service you can count on. Thanks for your patience — we’ll be with you shortly.

8. Product Business Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other customers.

9. Product Business Comfort Message 2
Please continue to hold. A member of our team will be with you shortly.

10. Product Business Comfort Message 3
Your call is important to us, and help is on the way.

These conversations often begin with complex or consultative needs. The examples below show how on-hold announcements can maintain professionalism and set the tone before an agent joins the call.

1. About
Whether you are an established corporation or a new start-up, [Company] understands how you want to do business. As a locally owned and operated firm, we provide state-of-the-art design, print, and signage services to help strengthen your brand and keep your message in front of customers. You can’t be everywhere — but your brand can. At [Company], we’ll show you how. Someone will be right with you.

2. Location, Hours & Website
We’re located at [Address] next to [Adjacent Business]. Our experienced team is available Monday through Friday from [Opening Hours] to [Closing Hours], with evening and weekend appointments available upon request. Visit us online anytime at [Web Address] to learn more about our services and team.

3. Branding Message
As leaders in the [Region] community, [Company] is glad you’ve chosen us to handle your [service] needs. We are committed to excellence and to meeting your expectations every time. Please let us know how we can serve you when we return to the line.

4. Request Appointments Online
Did you know you can request an in-person or virtual appointment through our website? Visit [Web Address] to view available time slots. That’s [Web Address].

5. Awards
At [Company], our greatest resource is our people. Our staff includes Certified Insurance Counselors, Accredited Insurance Advisors, and Certified Insurance Service Representatives. With more than two decades in business and recognition as “[Award/Accolade]” by the Des Moines Register for three consecutive years, we’re proud to serve our clients with expertise you can trust.

6. Our Services
Thank you for calling [Company]. We provide a single source for [list a few services or offerings]. Ask for more details when we join you on the line.

7. Referrals
For [number] years, [Company] has provided full-service solutions to individuals and businesses throughout [Region]. If you’re pleased with our work, we invite you to share our name with friends, family, and colleagues. We appreciate your business and consider referrals the highest compliment. Assistance is just moments away.

8. Testimonial
The professional firm you choose does make a difference. At [Company], we’re proud of our reputation and results. As one client, [Customer Name], shared: “I want to acknowledge [Company] for their professionalism. The process was stressful, but their team made me feel informed and comfortable every step of the way.” Experience the [Company] difference for yourself.

9. Professional Services Comfort Message 1
Thank you for calling [Company]. We appreciate your patience.

10. Professional Services Comfort Message 2
Please continue to hold. A member of our professional team will be with you shortly.

11. Professional Services Comfort Message 3
Your call is important to us. We’ll be right with you.

Calls often involve maintenance requests, leasing questions, or time-sensitive concerns. These examples show how clear on-hold messaging can help callers feel acknowledged while setting expectations around response and support.

1. About Us
Welcome to [Company], proudly serving property owners and renters throughout [Region] with high-quality management services. From single-family homes to multi-unit complexes and commercial properties, we provide tailored solutions to maximize your real estate investment. Learn more at [Web Address]. We appreciate your patience during this brief delay.

2. Location & Hours
[Company] is conveniently located in [City] at [Street Address]. We are available Monday through Friday from [Opening Time] to [Closing Time], with management services available 24 hours a day, 7 days a week. We invite you to stop by our office. Kindly continue to hold.

3. Tenant Selection
Selecting the right tenants is critical. That’s why we conduct thorough background and credit checks and verify all application information. We also evaluate each property to ensure a safe and comfortable living environment. Our attention to detail reflects our years of experience. Let us put our expertise to work for you.

4. Experience
Maximizing the earning potential of your investment property requires experienced management. [Company] manages everything from single-family homes and condos to retail, office, and industrial properties. We handle maintenance requests, rent collection, inspections, and more — so you don’t have to.

5. Credentials
Choosing [Company] means partnering with a respected local industry leader. Our team includes licensed real estate brokers and accredited property managers, and we are proud members of the Institute of Real Estate Management and the National Association of Realtors. We’ll be happy to answer any questions you may have shortly.

6. Scope of Services
We work directly with property owners to customize management programs that meet their needs and budgets. From rent collection and monthly statements to maintenance coordination, inspections, and emergency response, we handle the details. We will be right with you.

7. Renters
Searching for the perfect [City] property? [Company] offers a variety of apartment homes and luxury rentals with beautiful amenities. Many properties are located near major transportation routes for easy commuting. Ask about scheduling a tour when we return.

8. Property Management Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other clients.

9. Property Management Comfort Message 2
Please continue to hold. A member of our management team will be with you shortly.

10. Property Management Comfort Message 3
Your call is important to us, and assistance is on the way.

Whether callers are buying, selling, or relocating, timing and clarity matter. The following on-hold message examples show how messaging can provide reassurance and helpful context during the wait.

1. About Us
Thank you for calling [Company], your full-service real estate expert. Whether you are buying or selling, our experienced team has the resources and in-depth understanding of the local market to make your real estate transaction a success. We invite you to visit our website, [Web Address], to learn more about our services. Your call is very important to us. Please continue to hold for personal assistance.

2. Location & Hours
We are located in [City] at [Street Address] near [Landmarks], and we are here to serve you Monday through Friday from [Opening Hours] to [Closing Hours], with evening and weekend hours available by appointment. [Company] proudly serves residential and commercial clients throughout [Region] and surrounding areas. Because buying or selling property is often one of the largest financial decisions you’ll make, working with a reputable agent matters. Thank you for holding.

3. Selling
When selling your home, pricing and marketing matter. The team at [Company] is experienced in accurately determining market value and ensuring your listing receives maximum exposure. We provide personal, professional marketing so you can feel confident leaving the details to us. We’ll be happy to tell you more in just a moment.

4. Relocating
Whether you’re relocating across town or across the country, [Company] can help. Our experienced real estate professionals specialize in helping clients find the right property to meet their needs and budget. If you’re moving to [Region], let us know — we’ll be happy to show you around and answer your questions.

5. Marketing
Selling your home in [Region] requires effective advertising. At [Company], our marketing expertise helps listings stand out and reach qualified buyers quickly. From digital exposure to proven local strategies, we know how to maximize visibility. Put our expertise to work for you.

6. Website
Visit us online at [Web Address] to search listings, learn more about our services, and meet our experienced agents. Whether you’re buying or selling, our website is designed to be a helpful resource every step of the way. We appreciate your patience. Someone will be right with you.

7. Buying Real Estate
Whether you’re purchasing your first home or your next one, no one knows the local area better than [Company]. Every home purchase is unique, and we’ll work closely with you to find the right property for your goals. Assistance is just moments away.

8. Family
Looking for a home that fits your growing family? Our agents live and work in [Region], so we can help answer questions about neighborhoods, schools, and community amenities. Let us help you find the perfect place to call home.

9. Real Estate Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other clients.

10. Real Estate Comfort Message 2
Please continue to hold. One of our agents will be with you shortly.

11. Real Estate Comfort Message 3
Your call is important to us. We’ll be right with you.

Restaurants On-Hold Message Examples

Many callers are looking for quick answers about orders, reservations, or hours. These on-hold announcements demonstrate how short, well-timed messaging can reduce frustration and keep lines moving during busy periods.

1. Menu
Where can you enjoy delicious boneless spareribs, crab rangoon, and Peking ravioli? [Company]. And that’s just the beginning. Our extensive menu features soups, lo mein, chop suey, and a wide selection of chicken, beef, seafood, and vegetarian dishes. Ask for details, and let us know how we can assist you when we return.

2. Special Event Catering
[Company] is the perfect place to host your next birthday party, shower, business luncheon, or special event. Our private room accommodates up to [number] guests and offers menu options ranging from breakfast platters to steaks and chops. Ask for [Name], our catering manager, when we return to the line. Thank you for holding.

3. Delivery
Got a late-night craving? [Company] offers delivery until [Closing Time] Sunday through Thursday and [Closing Time] on Friday and Saturday. We provide free delivery throughout [City] on orders over [number] dollars. We’ll be happy to take your order shortly.

4. About Us
At [Company], our farm-to-table cuisine celebrates organic, locally sourced ingredients in an elegant, intimate atmosphere. From cheese and charcuterie to expertly prepared entrees and house-made desserts, every dish is crafted with care. Assistance is just moments away.

5. Website
Save time by ordering online at [Web Address] or download the [Company] app on iPhone or Android. Our website features our full menu, directions, specials, and more. We appreciate your patience during this brief delay.

6. Specials
Game day calls for great food. Enjoy hot pizza, grinders, wings, and drink specials during the big game. Dine in and watch on one of our [number] flat-screen TVs, or let us bring the food to you.

7. Restaurant Comfort Message 1
Thank you for calling [Company]. We appreciate your patience.

8. Restaurant Comfort Message 2
Please continue to hold. We’ll be with you shortly to take your order.

9. Restaurant Comfort Message 3
Your call is important to us. Assistance is on the way.

2. Location & Hours
If you’re new to [Company], welcome. We’re located in [City] at [Street Address], next to [Adjacent Business], and open Monday through Saturday from [Opening Time] to [Closing Time]. Our service department experts are available weekdays from [Time] to [Time] to handle tune-ups and repairs. Ask for details when we return.

3. Sale
We made too much chocolate — and that means savings for you. Stop by [Company] during the week of [Month] [Day] and enjoy up to 50% off seasonal chocolates and gift assortments while supplies last. These deals won’t last long.

4. Return Policy
If you need to return an item, please complete the return form included with your order and securely package the item in its original condition with tags attached. Returns are processed within 14 business days of receipt. If you received an incorrect or defective item, let us know when we return to the line.

5. Website
Visit us online at [Web Address] to browse products, read reviews, and shop from the comfort of your home. Our website also features current promotions and flexible financing options. Your call is very important to us. Please continue to hold for personal assistance.

6. New Products
At [Company], we offer more than retail essentials. We carry a full line of durable medical equipment, mobility solutions, and home healthcare products. We’re also excited to offer American Mobility lift chairs, designed for comfort and reliability. We’ll be happy to tell you more shortly.

8. In-store Events
Calling all brides-to-be. Join us for the [Company] Bridal Show on [Day], [Month] [Day] at [Time]. Enjoy refreshments, expert consultations, and exclusive offers. One lucky guest will receive [number] dollars off their purchase.

9. Giving
As a family-owned business, [Company] proudly supports the [Region] community through local charities and events. Giving back is part of who we are. Thank you for holding — we’ll return to your call in just a moment.

10. Retail Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we assist other customers.

11. Retail Comfort Message 2
Please continue to hold. A member of our team will be with you shortly.

12. Retail Comfort Message 3
Your call is important to us. We’ll be right with you.

Retail calls often peak around promotions, returns, and seasonal demand. The examples below show how on-hold messaging can share useful information and manage expectations without sounding promotional or rushed.

1. Welcome
Welcome to [Company], providing exceptional STEM education while nurturing the whole student. [Company] is a non-profit, nondenominational, independent day school accredited by the [State] Board of Education. We offer a rigorous academic program for grades K through 8, with a special focus on science, technology, engineering, and mathematics. Your journey to a bright future starts here. Learn more at [Web Address]. Someone will be right with you.

2. Location & Hours
[Name] is located at [Address], at the corner of [Cross Street] and [Cross Street]. Student and visitor parking is available behind the building, and we’re within walking distance of the [Transit Stop]. Our offices are open Monday through Friday from [Opening Time] to [Closing Time], and Saturday from [Time] until [Time]. We look forward to assisting you.

3. New Faculty
[Company] is pleased to introduce our new faculty for the [Year]–[Year] school year. We welcome our new principal, [Name], who holds a Master’s in Education from [School] and previously served as [Job Title] at [School] for [number] years. We also welcome [number] new teachers to our elementary faculty. Learn more and meet our staff at [Web Address].

4. Clubs
Show your [Mascot] pride and get involved by joining one of our many clubs. From art, language, and student council to coding club, multicultural club, and more, there’s something for every interest. Learn more at our [Mascot] Fair, held the first [Day of the Week] of each month.

5. Website
[Company] is proud to be paperless. Announcements, grades, and attendance information are available through our Parent Portal at [Web Address]. The portal also allows you to review absences, view assignments, and communicate with teachers. If you need assistance accessing the portal, please let us know when we return to the line.

6. Summer Learning
Avoid the summer slide with [Company]’s immersive language programs. We offer fun, engaging sessions in French, Spanish, Italian, German, Mandarin, and Japanese. Programs run June through August and are two weeks long. Space is limited, so register today.

7. Fundraising
Scholarships and enrichment programs are made possible through community fundraising efforts. From box tops and Amazon Smile to our annual bake sale, Fall Gala, and Memorial Day Golf Tournament, there are many ways to get involved. Learn more at [Web Address] or ask for details when we return.

8. Athletics
Fall athletics are almost here. [Company] offers cross country, football, swimming, soccer, volleyball, tennis, and more. Registration opens [Date], and all athletes must have a current physical on file. Please ask for the Athletic Director’s office when we return. Thank you for holding.

9. School Comfort Message 1
Thank you for calling [Company]. We appreciate your patience.

10. School Comfort Message 2
Please continue to hold. A member of our administrative staff will be with you shortly.

11. School Comfort Message 3
Your call is important to us. We’ll be right with you.

2. Service & Warranty
With 24/7 technical support and a one-year complimentary warranty on products and services, you can feel confident choosing [Company]. We proudly serve organizations throughout [Region], including schools, retailers, and professional offices.

3. Hosted PBX
[Company]’s Hosted PBX delivers everything your business needs in one package — phones, local and long-distance service, and advanced features — often for less than traditional systems. Employees can move offices seamlessly with no IT assistance required. Ask for details when we return.

4. Features
Are you getting the best rates on your telecom services? Ask about our free side-by-side bill analysis to identify savings opportunities. We include premium features such as call waiting, call transfer, and 6-way calling at no additional cost.

5. Service Offering
From VoIP systems and cloud PBX to high-speed internet, cabling, call center solutions, and WebFax, [Company] delivers scalable telecom solutions tailored to your needs. Visit [Web Address] to learn more.

6. VoIP
Our VoIP systems are designed to grow with your business and fit your budget. With simple setup and powerful features, you’ll be making and receiving calls in minutes. Kindly continue to hold for personal assistance.

7. Telecom Comfort Message 1
Thank you for calling [Company]. We appreciate your patience.

8. Telecom Comfort Message 2
Please continue to hold. A telecom specialist will be with you shortly.

9. Telecom Comfort Message 3
Your call is important to us. Assistance is on the way.

2. Annual Exams
Annual wellness exams help catch potential health issues early. At [Company], we recommend routine checkups to keep your pet feeling their best year after year.

3. Pet Boarding Services
We offer full-service pet boarding with daily exercise, feedings, and attentive care. While we’ll never replace home, we’ll be the next best place until you return.

4. Pet Grooming
Our grooming services include baths, nail trims, breed-specific cuts, flea treatments, and more. Ask for details when we return.

5. Emergency Vet Services
If you experience a pet emergency after hours, please call our emergency service at [Phone Number]. Emergencies can happen anytime, so it’s always best to be prepared.

6. Veterinary Comfort Message 1
Thank you for calling [Company]. We appreciate your patience while we care for other pets.

7. Veterinary Comfort Message 2
Please continue to hold. A member of our veterinary team will be with you shortly.

8. Veterinary Comfort Message 3
Your call is important to us, and help is on the way.

2. Exams
Annual exams are essential to long-term health. Our gynecologists provide comprehensive pelvic exams and Pap smears while closely monitoring reproductive health over time. Schedule your annual exam when we return.

3. Pregnancy
Pregnancy is exciting, but questions are natural. At [Company], we provide compassionate care throughout pregnancy and delivery, including on-site ultrasound technology. Visit our Pregnancy Resource Library at [Web Address] to learn more.

4. Birth Control
We offer a full range of contraceptive options, including oral contraceptives, IUDs, diaphragms, Depo-Provera, and NuvaRing. Your provider will guide you through the options to help you choose what’s right for you.

5. Breast Health
Early detection saves lives. Our clinic utilizes full-field digital mammography with lower radiation exposure and clear imaging. Walk-in mammograms are available Monday through Friday from [Time] to [Time].

6. Menopause
Menopause affects every woman differently. Dr. [Last Name] and the staff at [Company] offer comprehensive care including hormone replacement therapy, bioidentical hormones, bone density testing, and more. We look forward to assisting you shortly.

7. Women’s Clinic Comfort Message 1
Thank you for calling [Company]. We appreciate your patience.

8. Women’s Clinic Comfort Message 2
Please continue to hold. A member of our care team will be with you shortly.

9. Women’s Clinic Comfort Message 3
Your call is important to us. We’ll be right with you.

Holiday & Seasonal On-Hold Message Announcements

Seasonal on-hold messaging helps set expectations before frustration builds during high-volume periods. Holidays often change staffing levels, business hours, and call volume. During these periods, on-hold messages should acknowledge the season, set expectations clearly, and reassure callers that help is on the way.

Holiday messaging doesn’t need to be festive or promotional to work. Clear information about availability, delays, or special hours is often enough to reduce frustration — and in many cases, answer the caller’s question before an agent ever picks up.

The examples below show how holiday and seasonal on-hold announcements can balance comfort, expectation-setting, and timely updates without sounding scripted or promotional.

Short Holiday Reassurance Messages

These brief announcements are often used early in the rotation or embedded within other messages during busy holiday periods.

• “Thank you for calling. Due to the holiday, we’re assisting a higher number of callers and appreciate your patience.”
• “We’re currently experiencing longer wait times during the holiday. Please stay on the line — assistance is just moments away.”
• “Happy holidays from all of us at [Company.] Our team is assisting other callers and will be with you as soon as possible.”
• “Thank you for calling [Company]. Starting December 1st, we’ve extended our hours for the holiday season to better serve you. Please stay on the line — assistance is just moments away.”
  
  

Holiday Expectation-Setting Messages

These messages explain delays, upcoming closures or staffing changes without promising specific wait times.

• “Our offices are operating with limited staff today due to the holiday. Calls are answered in the order received.”
• “Holiday call volume is higher than usual. We appreciate your patience while we assist other callers.”
• “Please note that our offices will be closed on December 25th in observance of the holiday. Our support lines will resume the following business day.”
  
  

Holiday Informational Messages

Use these to share hours, closures, or self-service options that are especially relevant during holidays.

• “Holiday hours and closure details are available on our website.”
• “Non-urgent services will resume the next business day due after the holiday”
• “If you’re calling about routine requests, you may find answers on our website while you wait.”
  
  

Holiday Sale & Promotion Messages

These should stay secondary to service messaging and avoid urgency or pressure.

• “We’re offering seasonal specials for a limited time. Details are available on our website.”
• “If you’re calling about holiday promotions or special offers, you can find full details online.”
• “Our holiday offers are now available. Ask a representative for more details when we return to the line.”
• “Seasonal promotions are running for a limited time. We’ll be happy to tell you more shortly.”

Holiday Gratitude Messages

These work well as closing messages before a music break or at the end of a rotation.

• “From all of us at [Company], thank you for choosing us this holiday season.”
• “We appreciate the opportunity to serve you and wish you a safe and happy holiday.”
• “Thank you for your continued support. We’re grateful to assist you during the holiday season.”
• “We appreciate your patience and your business. Happy holidays from everyone at [Company].”
  
  

Industry-Specific Holiday Examples

• “Thank you for calling. Due to the holiday, our office is operating with reduced staff. Please stay on the line for assistance.”
• “If this is a medical emergency, please hang up and dial 911. Otherwise, a member of our care team will be with you shortly.”
• “Holiday hours and appointment availability can be found on our website.”
  
  

Retail & Customer Service

• “Thank you for calling. During the holidays, callers may experience longer hold times due to high call volume. We appreciate your patience during this brief delay.”
• “Order status and shipping updates may be available online while you wait.”
• “Our holiday hours and return policies are posted on our website.”
  
  

Financial Services & Insurance

• “Thank you for calling. Due to the holiday, some departments may be operating with limited availability.”
• “Account information and frequently asked questions are available through our online portal.”
• “Please stay on the line. A representative will assist you as soon as possible.”
  
  

Government & Public Services

• “Thank you for calling. Our offices are operating on a holiday schedule today.”
• “Some services may be unavailable due to the holiday. Please visit our website for more information.”
• “Calls are answered in the order received. Thank you for your patience.”
  
  

Hospitality & Travel

• “Thank you for calling. Holiday travel has increased call volume, and we appreciate your patience.”
• “Reservation details and frequently asked questions may be available online.”
• “A member of our team will be with you shortly to assist with your request.”
  
  

A Practical Note:

Holiday on-hold messages work best when they combine reassurance, expectation-setting, and timely updates in a single short announcement. Keeping your on-hold messaging current during seasonal changes signals awareness and responsiveness, while clear, calm language helps callers stay oriented during busy periods.

✏️ Get Writing Help

You don’t need to be an expert copywriter to create effective, professional on-hold messages. You just need to know what kind of message you want — comfort, informational, after-hours, seasonal, or promotional — and the key details that matter.

That’s exactly how Snappy works — the built-in AI writing assistant included with Phonzai, Snap Recordings’ platform for creating and managing phone system messages. Instead of trying to perfect the phrasing yourself, you simply tell Snappy what kind of on-hold message you need — for example, “write an on-hold announcement about flu season” or “help me create a holiday hours message” — and provide the relevant details.

If details like business hours, dates, or services aren’t provided, it leaves clear placeholders so you stay in control. Add the information upfront or fill it in afterward — either way, the result is a clean, professional on-hold announcement that’s ready to use.

Whether you’re making a quick update or responding to a seasonal change, Snappy helps you move from intent to finished on-hold message without overthinking the writing.

▶ Watch: AI Writing Assistance with Snappy

Conclusion

On-hold messages play a meaningful role in the overall caller experience. When customers are waiting, clear and familiar messaging helps reduce uncertainty, set expectations, and keep the interaction feeling professional.

The examples throughout this guide are designed to remove the guesswork. You can adapt proven language that fits your industry, your callers, and the moment — whether that’s a routine weekday, a busy season, or a temporary change in operations.

In most cases, simple messaging works best. Clear information, a calm tone, and straightforward reassurance go a long way.

hen you revisit and refresh your on-hold messaging from time to time, they continue to reflect how your business actually operates — and signal to callers that you’re attentive, prepared, and engaged, even while they wait.

If you’d like help creating or updating on-hold messages:

• Phonzai lets you generate scripts, create on-hold messages with AI voices, and manage updates across locations in seconds.
• Snap Recordings' RealVoice provides professionally voiced, studio-quality recordings ready for any phone system.
  
  Whichever you choose, keeping your on-hold messaging current and intentional helps callers stay informed, calm, and confident that their needs will be met when you return to the line — not just today, but throughout the year.