Empathy Can Mean All the Difference in Customer Service

Posted by SnapRecordings on November 27, 2017

Empathy. It's more than just a plot device on television or a throwaway term in business. Empathy is the foundation of customer service, and from there, the best in customer experience. Cultivating empathy will take a little effort, but will ultimately deliver substantial payoffs.

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Getting Ready for the Next Five Years in Customer Service: What to Watch for

Posted by SnapRecordings on November 20, 2017

Customer service is vital to a company's future. A study from Forrester found that 72 percent of companies consider improving the customer experience to be their “top priority.” If that's the case, then businesses need to know what to watch out for in the customer service field ahead so they can ...

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A Sense of Satisfaction: How Voice Recordings Give Customers More Value

Posted by SnapRecordings on November 13, 2017

A quick look at the customer service landscape shows us just how much customers would rather solve their own problems than try to run the gauntlet of customer service. How-to videos and workshops dominate many customer service strongholds. We have call centers offering up automated help menus to ...

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4 Tips for Keeping Customers Up-to-Date with the Latest Telecom Tech

Posted by Snap Recordings on November 07, 2017

If you’ve been in the telecommunications industry for any length of time, you’ve dealt with "the staller". The staller is the client who hasn’t upgraded their phone system in over a decade; the client who, despite your repeated efforts, would rather stick with an outdated system than take the time ...

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Improve Your Brand Image With Message On Hold Service

Posted by SnapRecordings on November 06, 2017

A 2013 study from Barclays found that nearly half of Brits considered being on hold the single most hated waste of time in their day. The numbers may fluctuate depending on who you talk to, but it's generally accepted that people don't like being on hold. Message on hold systems, meanwhile, can ...

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4 Creative Ways to Fundraise for Your Nonprofit

Posted by Snap Recordings on November 02, 2017

Nonprofit fundraising isn’t for the faint of heart! In fact, for most non-profit organizations, fundraising is a year-round job. The good news: people are becoming increasingly more generous, and charitable giving rates are rising. The bad news: recent statistics indicate that fundraising gets ...

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Improving Guest Experience During Your Restaurant's Busy Season

Posted by Snap Recordings on October 25, 2017

  Whether you own a downtown bistro or a local dinner, preparation is key to running any successful restaurant. And that is doubly true when it comes to maintaining a high level of service during your busy season. From waitstaff calling in sick to equipment malfunction, unfortunately, things ...

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Is Your On Hold Message Doing More Harm than Good?

Posted by SnapRecordings on October 23, 2017

Businesses commonly want to get the most out of their systems, no matter what these systems are. On hold messages are no different than any other, but most believe that all a hold message needs to do is keep a customer from hanging up. That's true, but there's so much more a hold message can do, ...

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Audio Branding: What It Is and Why You Need It

Posted by SnapRecordings on October 19, 2017

Most businesses are aware of and focus on the visual processes of brand communications. But many are unaware that audio branding is equally important -- and can influence everything from customer perception to sales. Learn what audio branding is, and why it's important for your business.

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Always Available: 10 Benefits of an IVR System

Posted by SnapRecordings on October 16, 2017

From customer service improvements to an improved chance of return business, IVR can give businesses a real leg up in the field. If you don't already have one of these systems in place, here are 10 good reasons to put one in.

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