Selecting the Perfect Voice for Your Brand

Posted by SnapRecordings on July 09, 2018

A voiceover artist does more than give voice to your content, they create an emotional connection between the listener and your brand. Using the same voice across your professional business recordings helps reinforce your image and build brand personality. Which is why when you take a moment and ...

Read More

The On-Hold Checklist: What to Include in Your Script

Posted by SnapRecordings on July 09, 2018

  A prospective client/customer calls your business during a time of high call volume. So, naturally, you put them on hold until someone can attend to their needs. But have you ever taken a moment to think of the real marketing opportunity this scenario presents? After all, you have a captive ...

Read More

6 Tips for Recording Professional Voicemail Greetings on your own

Posted by SnapRecordings on June 20, 2018

    Let’s face it, impressions matter. Whatever your industry, prospective customers are constantly sizing you up to get to the core of what you’re really about. And this isn’t exclusive to business interactions. People are constantly making assumptions about one another based on their other ...

Read More

Could Your Pediatric Practice's Phone System Improve the Patient Experience?

Posted by SnapRecordings on March 07, 2018

 

Read More

The Top 8 Voicemail Greetings for Your Business

Posted by SnapRecordings on February 21, 2018

 Creating solid business voicemail greetings requires a little finesse. You want to make the best impression and set the right tone. However, sometimes you need to break from the norm and create business voicemails that will do some of the work for you. Whether you are dealing with frustrated ...

Read More

Top 5 UCaaS Features for Your Business

Posted by SnapRecordings on January 12, 2018

  Whether your business is currently using UCaaS or you’re just getting started, navigating the seemingly endless UCaaS features can be overwhelming.  From enterprise messaging to telephony, presence technology to video conferencing…which features will you use? Which ones add the most value to your ...

Read More

Auto Attendants: What You Need For Customer Success

Posted by Snap Recordings on December 19, 2017

Auto attendants are a necessary feature for your business phone system. When optimized, your auto attendant can be highly beneficial to both your business and your customers.

Read More

Getting Contact Centers to Love Customers Again

Posted by SnapRecordings on December 18, 2017

Ask anyone who's ever served some time in customer service and it's a safe bet they'll have a horror story or...several...about the customers they served. Loudmouthed, abusive, lecherous...these stories run the gamut of cringe. Yet we all know that our customers are the lifeblood of any business: ...

Read More

The Best Holiday Music and Messages for Your Business

Posted by SnapRecordings on December 15, 2017

  The holidays are a busy time for everyone. And that can mean your callers are spending more time on hold than usual. Adding some festive holiday cheer to your on hold messages or phone greetings is a great way to show your clients, vendors, and partners that you value them and appreciate their ...

Read More

The Contact Center Gets Brighter With Artificial Intelligence

Posted by Mitel on December 14, 2017

The issue of artificial intelligence in the workplace is surprisingly polarizing. Not only are there some who are utterly convinced that such a strategy will make us all better employees and make our work day a breeze, but there are others who believe that such a strategy will destroy the economy ...

Read More