Getting Contact Centers to Love Customers Again

Posted by SnapRecordings on December 18, 2017

Ask anyone who's ever served some time in customer service and it's a safe bet they'll have a horror story or...several...about the customers they served. Loudmouthed, abusive, lecherous...these stories run the gamut of cringe. Yet we all know that our customers are the lifeblood of any business: ...

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The Best Holiday Music and Messages for Your Business

Posted by SnapRecordings on December 15, 2017

  The holidays are a busy time for everyone. And that can mean your callers are spending more time on hold than usual. Adding some festive holiday cheer to your on hold messages or phone greetings is a great way to show your clients, vendors, and partners that you value them and appreciate their ...

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The Contact Center Gets Brighter With Artificial Intelligence

Posted by Mitel on December 14, 2017

The issue of artificial intelligence in the workplace is surprisingly polarizing. Not only are there some who are utterly convinced that such a strategy will make us all better employees and make our work day a breeze, but there are others who believe that such a strategy will destroy the economy ...

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How Voice Recordings Can Help Retain Your Unified Communications Customers

Posted by Snap Recordings on December 04, 2017

There's no doubt that there are plenty of options when it comes to buying unified communications (UC) service. The sheer number of firms in the field, and the comparative similarity of many of their offerings makes it actually kind of tough to decide which to go with. What's easy, however, is ...

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Empathy Can Mean All the Difference in Customer Service

Posted by SnapRecordings on November 27, 2017

Empathy. It's more than just a plot device on television or a throwaway term in business. Empathy is the foundation of customer service, and from there, the best in customer experience. Cultivating empathy will take a little effort, but will ultimately deliver substantial payoffs.

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Getting Ready for the Next Five Years in Customer Service: What to Watch for

Posted by SnapRecordings on November 20, 2017

Customer service is vital to a company's future. A study from Forrester found that 72 percent of companies consider improving the customer experience to be their “top priority.” If that's the case, then businesses need to know what to watch out for in the customer service field ahead so they can ...

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A Sense of Satisfaction: How Voice Recordings Give Customers More Value

Posted by SnapRecordings on November 13, 2017

A quick look at the customer service landscape shows us just how much customers would rather solve their own problems than try to run the gauntlet of customer service. How-to videos and workshops dominate many customer service strongholds. We have call centers offering up automated help menus to ...

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4 Tips for Keeping Customers Up-to-Date with the Latest Telecom Tech

Posted by Snap Recordings on November 07, 2017

If you’ve been in the telecommunications industry for any length of time, you’ve dealt with "the staller". The staller is the client who hasn’t upgraded their phone system in over a decade; the client who, despite your repeated efforts, would rather stick with an outdated system than take the time ...

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Improve Your Brand Image With Message On Hold Service

Posted by SnapRecordings on November 06, 2017

A 2013 study from Barclays found that nearly half of Brits considered being on hold the single most hated waste of time in their day. The numbers may fluctuate depending on who you talk to, but it's generally accepted that people don't like being on hold. Message on hold systems, meanwhile, can ...

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4 Creative Ways to Fundraise for Your Nonprofit

Posted by Snap Recordings on November 02, 2017

Nonprofit fundraising isn’t for the faint of heart! In fact, for most non-profit organizations, fundraising is a year-round job. The good news: people are becoming increasingly more generous, and charitable giving rates are rising. The bad news: recent statistics indicate that fundraising gets ...

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