Snap Recordings Blog

 MightyCall is a fast-growing virtual phone system provider based in Seattle. MightyCall is designed for small business owners and their companies.

Every healthcare facility from small to large understands the priority of fast and reliable communication. Unfortunately, most medical practices are also faced with a paradox: upgrading service while economizing on costs. This results in a vicious circle of compromises between communication convenience and affordability.

To cure this condition for good, a large number of hospitals and clinics worldwide are switching their communication network from landlines to VoIP or a Virtual Telephony service. But surprisingly, even VoIP-friendly clinics often miss out on the extensive rewards that a properly set up VoIP system provides.

Below, we’ve compiled a list of 7 simple steps for your healthcare practice to start using VoIP like a pro. These steps will take you from basic to insider tips on making virtual telephony solutions run in a smooth and easy manner.

Every customer interaction is an opportunity to make a great impression, which is why companies should consider using interactive workflow engine technology to create more personalized self-service. It’s a cutting-edge way to “wow” your customers in every phone call.

After the sale is made and the phone system is configured, it’s time to have the greetings & voice prompts recorded; something that can be time-consuming and burdensome for Telecom Agents and their customers. Moreover, it’s self-evident that professional voice recordings far surpass the quality of customer self-recorded phone system messages. So, it’s no surprise that more and more Telcom Agents like MSP’s & VAR’s are including professional greeting & voice prompt packages with their phone system sales. However, professional voice recordings offer a lot more value than a great sounding phone system.   

Here are 5 ways that Telecom Agents can benefit from professional voice recordings:

A prospective client/customer calls your business during a time of high call volume. So, naturally, you put them on hold until someone can attend to their needs. But have you ever taken a moment to think of the real marketing opportunity this scenario presents? After all, you have a captive audience, provided you can hold that caller’s attention long enough to keep them on the line. This is where a well thought out on-hold script is crucial. You want to keep it informative enough to be of value to your caller, but not so detailed and long-winded that you lose their interest. So, what do you include in your on-hold messages? Look no further! Whether your system utilizes a short 4-minute on-hold message or an extended 8-minute on-hold program, we’ve outlined all the essentials to include in your on-hold scripts, as well as what not to include...

Let’s face it, impressions matter. Whatever your industry, prospective customers are constantly sizing you up to get to the core of what you’re really about. And this isn’t exclusive to business interactions. People are constantly making assumptions about one another based on their other characteristics and behaviors. Psychologists call this Implicit Personality Theory, and simply put it means that we assume that people exhibit other traits that are commonly linked to the key characteristics we perceive. For example, if your server at a restaurant rushes you through your order without making an idle chit-chat, you might assume he’s unfriendly or doesn’t particularly enjoy his job. On the other hand, if someone displays a happy disposition you are more likely to assume that they are friendly and warm. 

So what does all of this have to do with your voicemail greeting?

Auto attendants are a necessary feature for your business phone system. When optimized, your auto attendant can be highly beneficial to both your business and your customers.

Ask anyone who's ever served some time in customer service and it's a safe bet they'll have a horror story or...several...about the customers they served. Loudmouthed, abusive, lecherous...these stories run the gamut of cringe. Yet we all know that our customers are the lifeblood of any business: since the ultimate goal is to make money, we need customers to meet that goal. So how do we get our contact centers to focus on the customer? The process might be simpler than you think.

The holidays are a busy time for everyone. And that can mean your callers are spending more time on hold than usual. Adding some festive holiday cheer to your on hold messages or phone greetings is a great way to show your clients, vendors, and partners that you value them and appreciate their business. Fortunately, you don’t need to start from scratch with a new script. It can be as simple as switching to a holiday background music or adding short seasonal greetings to your existing messages. Need a little inspiration? Here’s an informative breakdown of how you can select the best holiday music and greetings for your business recordings.