Whether your business is currently using UCaaS or you’re just getting started, navigating the seemingly endless UCaaS features can be overwhelming. From enterprise messaging to telephony, presence technology to video conferencing…which features will you use? Which ones add the most value to your company? While all businesses are different, we’ve narrowed down the top 5 UCaaS features, that can enhance any business regardless of industry.
What is ucaaS:
In order to understand how UCaaS can best serve your business, it’s important to first understand what UCaaS is. UCaaS (Unified Communications as a Service) is a cloud delivery service model that delivers a broad spectrum of communications services over an IP network. Simply put, you get all the features of a complex unified communications service without having to tinker with the nuts and bolts of how its designed and incurred expense of supporting a UC system on-site.
Small and start-up businesses love UCaaS because it doesn’t require on-site IT support to maintain. Plus, it improves business efficiency, allowing smaller companies to do more with less staff. Large businesses depend on UCaaS for it’s user-flexibility, ability to support multiple branch locations and as a means streamlining communications organization-wide.
5 MUST-USE UCAAS FEATURES
There is nothing more annoying for a prospective customer than to call a business only to get transferred again and again and again. Now imagine if that same prospect had their call answered by the exact person they needed to speak to. That’s the power of a well set up auto attendant. Not only does an auto attendant improve customer service but it can seamlessly route calls throughout your organization, including to other office locations and mobile phones.
Voicemail to text/email (VOICEMAIL Transcription):
On a scale of 1 to 10 how much do you enjoy listening to voicemails? That’s a rhetorical question… no one wants to listen to voicemail. They can be repetitive and drag on, and all the important details usually come at the end. Voicemail transcription allows you to quickly read a message in a fraction of the time you’d spend listening to it. Skim for important information; check your messages in any order — what’s not to love?
SIMULTANEOUS RING (TWINNING):
Does your office staff pull double duty out in the field? Do your employees work remotely on occasion or from multiple sites? Simultaneous ring allows a caller to dial your business number and have that call ring the desk phone, home office phone and mobile simultaneously. So you and your staff can stay mobile without missing important calls and potentially losing business.
CALL HAND OFF:
Call hand off is another great UCaaS feature for businesses on the go. Whether you're in the middle of an important conference call or are deep in discussion with a key client, call hand off allows you to seamlessly move your call from your mobile phone to your desk phone or another device without the person on the line knowing.
With conferencing collaboration, you have the power to host internal and external conferencing at your convenience. Best of all, conferencing collaboration can include full audio and video as well as screen sharing and document sharing features. Close sales face to face, interview job candidates remotely, present to a client overseas…the possibilities are endless!