Multi-location updates
Still uploading messages one at a time? With AMS you can install audio to all your locations with just a few clicks - Whether you’re managing a few offices, nationwide branches, or locations worldwide.
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Schedule your updates
Schedule message updates in advance, and ensure they go live exactly as planned. Whether it’s holiday hours, promotions, or any important updates, AMS automates everything seamlessly
Custom Management Groups
Give teams direct control over the locations they manage. With AMS, teams can update the messaging they’re responsible for without needing support from IT.
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Seamless integrations
Snap Recordings integrates with leading cloud communication platforms for a streamlined experience. Install and update your phone messages with just a few clicks. Easily access your files in our secure audio library, whenever you need them.
What is an Audio Management System (AMS) for phone systems?
AMS (Audio Management System) is the fastest and easiest way to manage your phone system and contact center audio. Organize and change messages on the fly, schedule phone system updates, and apply changes in bulk when managing multiple locations. AMS gives you full visibility into what’s playing on every extension — search by file name, extension number, location, or message type. Preview and listen to any message before it goes live. View transcripts of all audio files installed in your system. And see exactly where every message is playing across your entire phone system, all from a single dashboard.
Can I automate the installation of a message to multiple locations in my phone system?
Yes, you can create custom extension groups, and install a message to an entire group in a few clicks.
Can I schedule phone system message updates in advance?
Yes — you can schedule message updates just like events on a calendar. An entire year of updates can be planned ahead of time: seasonal messages, holiday hours, promotional updates, and policy changes. Updates go live automatically on the date you set. You can also schedule bulk installs across groups of extensions, saving time and IT costs. This is especially valuable for businesses managing many locations that need coordinated messaging changes across their entire phone system.
Can I read a text version of the audio messages installed in my phone system?
Every extension in your phone system containing a message can be viewed in text form.
Can I search for specific messages in my phone system?
Locating messages with AMS is fast and simple. You can search for specific messages, and also filter by extension types, message types, department sites and many more!
Will I be able to listen to the messages playing in my phone system and see the audio file names associated with each message?
Yes. You can always listen to what's playing in your phone system extensions. And If you installed your messages via AMS, you will also see the file name associated with each message.
If a message is installed in multiple places in my phone system, can I easily locate where this message is installed?
Yes. If you installed your message via AMS, you can search for the filename of the message and AMS will display all the places in your phone system where this file is installed.
How many locations can AMS manage at once?
AMS is built for scale — whether you’re managing 10 extensions or 10,000. Create groups to organize locations by region, department, or brand, then push updates to an entire group with one click. Enterprise customers use AMS to manage audio across hundreds of locations simultaneously, turning what used to take days of manual work into minutes.
Does AMS integrate with RingCentral?
Yes — our RingCentral integration is called RingEX Manager. It connects directly to your RingCentral account, giving you the same powerful audio management capabilities: search your phone system, group extensions, schedule updates, and push changes in bulk. Visit our RingEX Manager page to learn more.
How do I maintain brand consistency across hundreds of phone extensions?
AMS gives you complete visibility into what’s playing on every extension across your phone system. Search and filter by location, extension type, or audio type to instantly identify outdated or inconsistent messages. Then use bulk update tools to push the correct audio everywhere at once. You can even delegate management to team leads — so each department or region stays consistent without bottlenecking through IT.
Can different team members manage audio for their own locations?
Absolutely. AMS supports role-based access — invite team members and assign them to manage specific groups of extensions. A regional manager can update greetings for their locations without accessing the entire system. This keeps updates fast and distributed while you maintain overall control.
