Custom voice prompts for your business
Guide your callers with a clear, consistent voice through every interaction.
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Voice-Overs
Choose between professional voice-over artists or instant AI voices to customize your voice prompts.
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Order professional voice recordings anytime, or generate voice prompts instantly using AI voices on our user-friendly platform.
The A to Z of voice prompts
From the moment your system answers a call, the voice that guides them sets the tone for the entire interaction. This glossary provides an overview of the various types of voice prompts we can create to enhance your caller experience.
Welcome Prompts
Greet callers and provide initial instructions or company branding.
Sub-Menu Prompts:
Provide additional options within a specific area of the main menu.
Confirmation Prompts
Ask callers to verify the accuracy of the information they have entered.
Informational Prompts
Provide essential information directly to callers, such as business hours, location details, and general announcements.
Queue Prompts
Communicate to callers that they are on hold and provide queue status.
Interrupt Prompts
Enable callers to interact with or bypass ongoing messages.
Menu Prompts
Offer a list of navigational options to direct callers through the IVR system.
Information Request Prompts
Request specific information from callers, such as account numbers or payment details.
Error Prompts
Notify callers when an error has occurred and instruct them on how to proceed.
Transfer Prompts
Inform callers that they are being transferred to another line or an agent.
Exit Prompts
Close the interaction by thanking the callers and providing any final necessary information.
Wait Time Prompts
Inform callers about the expected duration of their wait.
What’s the difference between RealVoice & Phonzai?
RealVoice plans come with word credits to order recordings from over 150 industry-leading real
human voice over talents. You can then use these recordings to create and update existing on hold messages using the mixer app
Phonzai is an AI solution that uses advanced text-to-speech voices and writing assistance, allowing you to generate announcements in minutes. Write, Preview, and save messages instantly.
How much do professional voice prompts cost?
RealVoice:
- One-time purchases start at $80 per 100 words.
- Word Credit plans: start at $1080 for 1500 words — the more you purchase, the more you save.
Word credits can be used across one or multiple projects and updates throughout the year, providing flexibility and savings without having to budget for additional purchases.
Phonzai AI voice prompts: start at $20/month billed annually or $30/month-to-month, with unlimited revisions and instant generation included in your plan.
Visit our pricing page for additional pricing information.
How do I create voice prompts in bulk for my phone system, if I need to make a lot of messages?
Phonzai offers a cost-effective AI solution that allows you to generate messages instantly. Plans come with a generous allocation of credits, designed to meet the needs of businesses of all sizes. Pro and Pro+ plans offer powerful bulk creation tools — use batch editing to generate dozens of prompts at once, or import scripts via project sheets to manage large volumes efficiently.
For RealVoice recordings with professional voice talent, Word Credit plans provide volume savings across multiple projects throughout the year.
Both plans can use spreadsheets to import projects, creating many phone messages quickly.
What languages are available for phone system voice prompts?
RealVoice offers English, Spanish & French Voice over talents.
For companies that require phone messages recorded in other languages, we offer international voices and production services through our partner network. To learn more Contact Sales.
Phonzai offers voices in the following languages.
Don’t see a language you need? Contact Support for assistance.
What file formats do you offer?
We support most audio file formats used in phone systems and contact centers, including:
AIFF (44.1kHz 16-bit)
MP3 (128kbps)
MP3 (320kbps)
VOX
WAV (11kHz 16-bit)
WAV (44.1kHz 16-bit)
WAV CCITT µlaw (8kHz 8-bit)
WAV PCM (8kHz 16-bit)
If you're unsure about the best format for your phone system, please contact your provider or system administrator for support.
When will I receive my completed project?
RealVoice:
- Standard Delivery is within 3-4 business days.
- Rush Delivery is within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
What is an auto attendant on a phone system?
An auto attendant is the automated voice menu that greets callers and routes them to the right department or person — ‘Press 1 for Sales, Press 2 for Support.’ It’s the first thing callers hear, so it needs to sound professional and be easy to navigate. Snap Recordings offers both AI-generated and professionally recorded auto attendant prompts that you can update anytime as your business changes.
What is interactive voice response (IVR)?
Interactive Voice Response (IVR) is the technology behind your phone system’s automated menus. It plays pre-recorded voice prompts and routes callers based on their keypad input or voice commands. A well-designed IVR reduces wait times, improves caller satisfaction, and ensures people reach the right team quickly. Snap Recordings creates the voice prompts that power your IVR — whether you prefer AI text-to-speech for instant updates or professional human voice talent for a premium sound.
What is a multi-level auto attendant?
A multi-level auto attendant is a phone menu system with sub-menus — for example, ‘Press 1 for Sales’ leads to another menu: ‘Press 1 for New Customers, Press 2 for Existing Accounts.’ This lets businesses with multiple departments or services route callers precisely without a receptionist. Phonzai makes it easy to create all the prompts for a multi-level system at once using batch editing and project sheets.
How many menu options should an IVR have?
Best practice is no more than 5 options per menu level. Research shows callers struggle to remember more than 5 choices, leading to frustration and hang-ups. Keep your most common requests as the first options, include a ‘speak to a representative’ option, and use a multi-level structure if you need more routing. Phonzai’s AI writing assistant can help you organize your IVR script for the best caller experience.
What’s the best voice for IVR — AI or human?
Both have strengths. AI text-to-speech (like Phonzai) is ideal when you need instant updates, frequent changes, or messages in multiple languages — you can generate and revise prompts in minutes. Professional human voice talent (RealVoice) delivers a warm, natural tone that many businesses prefer for their primary greeting.
