Professional auto attendant recordings
Route your callers with confidence. Professional auto attendant greetings, menu prompts, and directory recordings — from real voice talent or instant AI.
Trusted by 100000+ great companies worldwide
what you get
Auto Attendant Menus
Professional recordings for main menus, department directories, transfer prompts, and after-hours greetings — everything your auto attendant needs.
Listen To Our Voices!
24/7 Online Ordering
Order professional voice recordings anytime, or generate voice prompts instantly using AI voices on our user-friendly platform.
The A to Z of auto attendant recordings
A professional auto attendant does more than answer calls — it guides every caller to the right place. Here are the key recording types that make up a complete auto attendant system.
Main Menu Greeting
The first recording callers hear. Welcomes them to your business and presents menu options like "Press 1 for Sales, Press 2 for Support."
Sub-Menu Prompts
Nested menus within departments for more specific routing. For example, "For technical support, press 1. For billing questions, press 2."
After-Hours Greetings
Plays when callers reach you outside business hours. Shares your hours, website, and options for leaving a voicemail or requesting a callback.
On-Hold Messages
What callers hear while waiting in a queue or being transferred. Professional hold messages reduce hang-ups and keep callers engaged.
Voicemail Greetings
Professional voicemail recordings for individual extensions, departments, or general delivery. Ensures a consistent brand voice even when no one picks up.
Multi-Language Menus
Serve diverse callers with auto attendant menus recorded in multiple languages. Snap supports English, Spanish, French, and 40+ languages through AI voices.
Department Directory
A dial-by-name or dial-by-extension directory that lets callers reach specific people or teams without navigating through multiple menus.
Transfer Messages
Recordings that play when a caller is being routed to another department or person. For example, "Please hold while I transfer you to our billing team."
Holiday & Closure Notices
Seasonal greetings for holidays, office closures, or special hours. Update your auto attendant to keep callers informed during Thanksgiving, Christmas, summer hours, and more.
Callback & Queue Options
Let callers know their estimated wait time or offer a callback option. Reduces frustration and keeps your queue moving during high-volume periods.
Error & Timeout Prompts
Recordings that play when a caller enters an invalid option or doesn't respond. Guides them back to the menu or connects them to an operator.
Informational Messages
Announcements about company news, promotions, service changes, or compliance notices that play before or between menu options.
What’s the difference between RealVoice & Phonzai?
RealVoice plans come with word credits to order recordings from over 150 industry-leading real human voice over talents. You can then use these recordings to create and update existing on hold messages using the mixer app
Phonzai is an AI solution that uses advanced text-to-speech voices and writing assistance, allowing you to generate announcements in minutes. Write, Preview, and save messages instantly.
How much do auto attendant recordings cost?
RealVoice:
- One-time purchases start at $80 per 100 words.
- Word Credit plans: start at $1080 for 1500 words — the more you purchase, the more you save.
Word credits can be used across one or multiple projects and updates throughout the year, providing flexibility and savings without having to budget for additional purchases.
Phonzai AI voice prompts: start at $20/month billed annually or $30/month-to-month, with unlimited revisions and instant generation included in your plan.
Visit our pricing page for additional pricing information.
How do I create auto attendant recordings in bulk if I need a lot of messages?
Phonzai offers a cost-effective AI solution that allows you to generate messages instantly. Plans come with a generous allocation of credits, designed to meet the needs of businesses of all sizes. Pro and Pro+ plans offer powerful bulk creation tools — use batch editing to generate dozens of prompts at once, or import scripts via project sheets to manage large volumes efficiently.
For RealVoice recordings with professional voice talent, Word Credit plans provide volume savings across multiple projects throughout the year.
Both plans can use spreadsheets to import projects, creating many phone messages quickly.
What languages are available for auto attendant recordings?
RealVoice offers English, Spanish & French Voice over talents.
For companies that require phone messages recorded in other languages, we offer international voices and production services through our partner network. To learn more Contact Sales.
Phonzai offers voices in the following languages.
Don’t see a language you need? Contact Support for assistance.
What file formats do you offer?
We support most audio file formats used in phone systems and contact centers, including:
- AIFF (44.1kHz 16-bit)
- MP3 (128kbps)
- MP3 (320kbps)
- VOX
- WAV (11kHz 16-bit)
- WAV (44.1kHz 16-bit)
- WAV CCITT µlaw (8kHz 8-bit)
- WAV PCM (8kHz 16-bit)
If you're unsure about the best format for your phone system, please contact your provider or system administrator for support.
When will I receive my completed project?
RealVoice:
- Standard Delivery is within 3-4 business days.
- Rush Delivery is within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Phonzai: subscribers can create and download messages instantly, no wait time once greetings are approved.
What is an auto attendant on a phone system?
An auto attendant is the automated voice menu that greets callers and routes them to the right department or person — ‘Press 1 for Sales, Press 2 for Support.’ It’s the first thing callers hear, so it needs to sound professional and be easy to navigate.
Snap Recordings offers both AI-generated and professionally recorded auto attendant prompts that you can update anytime as your business changes.
What should an auto attendant script include?
A good auto attendant script should include a greeting with your company name, a concise menu of options (ideally 6 or fewer), clear instructions for reaching a live person, and an after-hours message.
Keep the initial greeting under 15 seconds and each menu option brief.
For example:
“Thank you for calling [Company].
For sales, press 1.
For support, press 2.
For billing, press 3.
To speak with an operator, press 0.”
If your business requires more routing options, use nested submenus to keep each level simple and easy to follow.
What is a multi-level auto attendant?
A multi-level auto attendant is a phone menu system with sub-menus — for example, ‘Press 1 for Sales’ leads to another menu: ‘Press 1 for New Customers, Press 2 for Existing Accounts.’ This lets businesses with multiple departments or services route callers precisely without a receptionist.
Phonzai makes it easy to create all the prompts for a multi-level system at once using batch editing and spreadsheet import.
How many menu options should an auto attendant have?
Keep your main auto attendant menu to 6 options or fewer. Too many choices overwhelm callers and increase hang-ups. The exception is a dial-by-name directory, which naturally has more entries. If your business needs more than 6 routing options, use nested submenus — for example, “Press 1 for Sales” followed by a second menu for specific sales teams. This keeps each level short and easy to navigate. For more best practices, see our guide: Phone Greeting Best Practices.
What's the best voice for an auto attendant — AI or human?
Both have strengths. AI text-to-speech (like Phonzai) is ideal for auto attendant greetings that need instant updates, frequent changes, or recordings in multiple languages — you can generate and revise auto attendant menus in minutes. Professional human voice talent (RealVoice) delivers a warm, natural tone that many businesses prefer for their primary auto attendant greeting.
Want to learn more? See our Buyer’s Guide for choosing between professional voices or AI for your auto attendant system.
