Music On Hold Company

Trust Snap Recordings, a music on hold company to create polished, branded audio experiences that reduce caller drop-off and support your business goals.


  • Maximize wait times – Turn them into brand-building opportunities.
  • Push most-requested services – Reinforce interest with in-demand options.
  • Respond to market shifts – Keep your messaging flexible as conditions evolve.
  • Offer guidance proactively – Set expectations and improve first-call resolution.
  • Drive buying decisions – Use messaging that reinforces urgency and value.
  • Tailor the caller experience - Match your voice and music selections to your brand’s tone, values, and customer expectations.

Get Started Now! See Pricing

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How it works

Looking for a dependable music on hold company? Snap Recordings delivers branded audio using human voiceover or Phonzai’s AI voices. Stay current with one-time or subscription-based plans.

Craft your messages

Effective on-hold audio begins with clear messaging. As a leading music on hold company, we offer AI writing assistance, curated templates, and translation options for polished results across industries.

See examples
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Select your voice & music

Choose from professional voice talents or lifelike AI voices. As a professional music on hold company, we offer over 2000 music options—all optimized for high-quality phone playback.

Listen now!

Effortless updates

Manage your music on hold updates with the Mixer App. Rearrange voice announcents, swap out music and refresh your message instantly

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Team up!

Invite team members, create custom projects, and manage music on hold for your company with ease. Our platform keeps everything organized and accessible, making updates and revisions hassle free.

Music On Hold Provider - Script Examples

About us

At CommUnity Systems, we make it easier for businesses to manage their telecom and IT infrastructure. Our experts design and support integrated solutions that increase performance and reduce downtime. We’ll be with you shortly to answer any questions.

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Location & Hours

Rosemont School of Medical Technology is at 633 Southgate Parkway, adjacent to Southgate and Leland. Visitor and guest parking is provided in Lot A, behind the main lecture hall. We’re accessible via the Yellow Line at Southgate Station. Office hours run Monday through Friday from 8 AM to 6 PM and 10 AM to 12 PM on Saturdays.

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Reassurance

At Fulton Springs Medical Center, we’re honored to be part of your care journey. Our team is committed to transparency, comfort, and clinical excellence. We’ll be with you shortly to answer any questions or concerns.

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Marketing

At Evergreen Summit Realty, we provide end-to-end real estate services for Omaha’s vibrant business sector. From market analysis to negotiation, we’re here to help. Visit evergreensummitrealty.com—support is on the way.

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Website

Need to check your balance or send a payment? Timberline Bank’s online tools make it easy. Log in at timberlinebnk.com or ask us how to set up your account when we return.

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Sale

Score style and savings at Cinder & Thread Boutique! Our Mid-Year Sale includes up to 60% off select women’s clothing, accessories, and shoes. Shop now through June 14th and snag those pieces you’ve had your eye on. But hurry—sizes go fast!

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Get Started Today!

As a leading music on hold company, Snap Recordings makes it easy to create professional audio for any phone system. Start by creating your free account and launch a new voice project with human voice talent or Phonzai’s AI voices. Your custom content will be delivered in the proper format and ready to use right away.

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation

faq phonzai

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What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

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Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
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How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
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What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
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What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
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Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
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What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
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What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

Music On Hold Company Guide: Create Audio That Works for You

As a Music On Hold Company, Snap Recordings helps businesses craft caller experiences that sound polished, professional, and purpose-driven.

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Billing and Payment Guidance

Walk callers through the easiest ways to pay—whether online, by phone, or through automatic withdrawals.

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End-of-Year Wrap-Up Message

Use hold time to express gratitude for the customers’ loyalty and support throughout the year.

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Appointment Prep Tips

Suggest dressing appropriately or bringing specific items for specialized appointments or services.

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Warranty or Guarantee Reminders

Remind customers of the process to check eligibility for warranty claims and available support channels.

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Limited-Time Offer or Flash Sale

Use on-hold time to alert callers to limited-time offers they won’t want to miss.

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School Year or Graduation Messages

Offer congratulations for graduation and provide information on services or products to support future endeavors.

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Service Highlights

Clarify complex offerings with simple explanations to help customers make informed decisions.

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Thank You for Choosing Us

Highlight how your team is committed to delivering the best service as a way to honor their choice.

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What are you waiting for?

Get custom music on hold phone messages today!