Music On Hold Provider

Work with a music on hold provider to elevate your phone system experience. Blend music and messaging for an engaging and professional touch.


  • Decrease caller abandonment – Reassure and retain with purposeful content.
  • Feature new releases – Keep your audience engaged with recent launches.
  • Rotate messaging efficiently – Update with fresh content for holidays or launches.
  • Support faster resolutions – Answer typical questions upfront to streamline service.
  • Create curiosity – Tease new services or offers to prompt interest.
  • Create a polished presence - Blend music and voice to deliver a sharp, professional on-hold sound.

Get Started Now! See Pricing

PhoneLady1

How it works

Need a music on hold provider for your business? Snap Recordings offers premium voiceovers and AI voices through Phonzai, with music available as one-time services or recurring subscriptions.

Craft your messages

Every message starts with the right script. As a dependable music on hold provider, we also deliver smart AI writing tools, template libraries, and instant translation to elevate your caller experience.

See examples
Image
Image

Select your voice & music

Choose from professional voice talents or lifelike AI voices. As your music on hold provider, we deliver 2000+ audio tracks optimized for phone systems—ensuring every call sounds polished and professional.

Listen now!

Effortless updates

The Mixer App lets you refresh your music on hold in minutes. Swap tracks, edit message flow, and maintain up-to-date phone audio with ease.Mixer App. Rearrange your announcements and music in just a few clicks.

Image

Team up!

As your music on hold provider, we make collaboration easy. Invite your team, create project folders, and manage your phone audio content in one central hub.

Music On Hold Provider - Script Examples

About us

At OptiNet Solutions, we simplify business communication with reliable and responsive IT and telecom services. We take the time to understand your setup and recommend solutions that improve outcomes. Someone from our team will be with you shortly.

Play Example
Stop Example
Location & Hours

Ashford Institute for Health Studies can be found at 402 Summit Avenue, at the corner of Summit and Cambridge. Visitor parking is available in Lot B, across from the Academic Center. We’re just two blocks from the Orange Line’s Cambridge stop. Office hours are Monday through Friday from 9 AM to 6 PM and Saturdays from 10 AM to 1 PM.

Play Example
Stop Example
Reassurance

We know it takes trust to choose a provider. At Barnes-Kelley Medical Group, we’re here to meet that trust with responsive care and expert guidance. Our team will be with you soon to continue your visit.

Play Example
Stop Example
Marketing

From office parks to industrial space, North Shore Property Group supports Cleveland-area businesses in finding properties that align with their goals. Visit northshorepg.com to explore listings. We’ll be right with you.

Play Example
Stop Example
Website

At Cascade County Bank, digital banking is fast and flexible. Monitor accounts, transfer funds, and pay bills online at cascadecountybank.com. Ask how to enroll when we're back on the line.

Play Example
Stop Example
Sale

It’s the Summer of Skincare at Botanica Beauty! Take 25–40% off select moisturizers, serums, and SPF essentials now through June 9th. Glow into the season with products that nourish and protect. Shop early for the best selection—while supplies last!

Play Example
Stop Example

Get Started Today!

Snap Recordings is a top-rated music on hold provider offering voice and music packages tailored to your brand. Whether you need traditional narration or want to test our Phonzai AI voice tool, you can start your project in just a few clicks. Your final audio is broadcast-quality and delivered in the right format for your phone system.

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation

faq phonzai

Flecha

What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

Flecha

Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
Flecha

How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Flecha

What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
Flecha

What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
Flecha

Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
Flecha

What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

Music On Hold Provider Messaging Guide: From First Note to Final Word

Your Music On Hold Provider should bring more than hold time filler—Snap Recordings creates musical branding and messages that connect with your customers.

Play Pause

Legal Services Info

Promote lesser-known services such as mediation, notary, or document review to expand awareness.

Play Pause

Bundle and Package Promotions

Use hold time to highlight how bundled offerings simplify decision-making and increase benefits.

Play Pause

Membership Renewal Reminders

Show appreciation for the member’s past support and let them know how their renewal helps sustain your business.

Play Pause

Holiday Greetings

Offer well-wishes for happiness, health, and prosperity as you acknowledge the holiday season.

Play Pause

Return and Refund Policy

Emphasize that your support team is always available to walk customers through return and refund steps.

Play Pause

Location or Parking Information

Guide first-time visitors with step-by-step arrival instructions tailored to your location.

Play Pause

Billing and Payment Guidance

Encourage customers to switch to digital billing for faster access and less paper waste.

Play Pause

Back-to-School Offers

Encourage customers to take advantage of limited-time offers to get prepared before school starts.

Get Started

What are you waiting for?

Get custom music on hold phone messages today!