Music On Hold Service

Upgrade your caller experience with a music on hold service that blends sound and strategy. Keep callers calm, informed, and on the line.


  • Keep callers connected – Offer immersive hold experiences that feel seamless.
  • Promote top performers – Share success stories and high-demand offerings.
  • Adjust announcements fast – Make quick updates for scheduling or operational changes.
  • Reduce repetitive inquiries – Handle recurring topics before the call begins.
  • Inspire upsells – Educate callers on premium services and features.
  • Shape how you’re perceived - Use premium narration and music to build brand credibility.

Get Started Now! See Pricing

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How it works

Snap Recordings offers a music on hold service that’s both customizable and scalable. Choose from professional voice talent or AI voices via Phonzai and choose from one-time purchases or an ongoing subscription to suit your needs.

Craft your messages

Let your message lead the way. As a professional music on hold service, we support your scriptwriting process with intelligent AI help, plug-and-play templates, and fast translation services.

See examples
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Select your voice & music

Choose from professional voice talents or lifelike AI voices. Our music on hold service includes 2000+ music tracks, each carefully engineered for smooth, clear phone playback.

Listen now!

Effortless updates

Streamline your music on hold updates with the Mixer App. Quickly switch music, adjust messaging, and publish changes instantly.

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Team up!

Our music on hold service platform lets you invite team members, organize projects, and update messaging quickly and effectively.

Music On Hold Provider - Script Examples

About us

At NovaComm Networks, we deliver telecom and IT solutions that adapt to your business—no matter the size or industry. Our hands-on support and tailored strategies help you stay ahead. A team member will assist you in just a moment.

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Location & Hours

The Brighton Center for Allied Medicine is located at 1870 Harbor Crest Drive, near Harbor Crest and Highland. Parking is available in Lot D behind the administration building. The Red Line’s Highland Station is a short walk away. We’re open Monday to Friday, 8 AM to 5 PM, and Saturday mornings from 9 to noon.

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Reassurance

Thank you for choosing Southlake Family Health. Whether you’re visiting for urgent care or a scheduled check-up, we’re here to make every step feel easy and supportive. Someone will be right with you to assist.

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Marketing

Stonebridge CRE specializes in commercial real estate strategy for growing businesses across Spokane. Whether leasing or purchasing, we help you stay ahead. Visit stonebridgecre.com to learn more. Someone from our team will join you shortly.

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Website

Red Maple Bank’s digital platform gives you total control—anywhere, anytime. Visit redmaplebank.com to log in or let us help you enroll when we return to the line.

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Sale

Outdoor season is here—and so are the savings at Camp & Trail Supply Co.! Take up to 45% off select tents, cookware, and portable gear through June 13th. Whether you’re prepping for the backcountry or a backyard fire pit, we’ve got you covered. Don’t miss out!

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Get Started Today!

Make your music on hold service stand out with Snap Recordings. Whether you're updating your caller experience or building one from scratch, we offer voiceovers, music, and AI voice generation tools to streamline your workflow. Start your free account today or test drive Phonzai to build your first audio message instantly.

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation

faq phonzai

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What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

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Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
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How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
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What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
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What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
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Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
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What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
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Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
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Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
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What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
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Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
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Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
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What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
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Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

Music On Hold Service Strategy: Deliver Value with Every Second

Music On Hold Service is more than an add-on—it’s a brand experience. Snap Recordings delivers audio that retains, reassures, and reflects your company’s voice.

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Maintenance Reminders

Promote maintenance checklists that help customers stay organized and proactive.

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Loyalty Program Highlights

Encourage engagement by showcasing real benefits—like discounts, gifts, or early access.

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Exclusive In-Store/Online Offer

Use this opportunity to direct callers to exclusive promotions available on your website or app.

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Trivia or Fun Facts to Pass the Time

Enhance the waiting experience with quirky facts that add entertainment value to the call.

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Troubleshooting Tips

Share top tips your team recommends for fast fixes, like clearing cache or checking updates.

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Maintenance Reminders

Remind customers of manufacturer-recommended service intervals to preserve warranties and performance.

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Celebrating Customer Milestones

Acknowledge the value of the customer’s ongoing relationship with your business, reinforcing their importance to your success.

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Event Reminders

Reinforce FOMO (fear of missing out) by stressing how event participation can deliver value or rewards.

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What are you waiting for?

Get custom music on hold phone messages today!