On Hold Message for
Amazon Connect

Upgrade your Amazon Connect system with custom on-hold messaging designed to reduce dropped calls and increase caller satisfaction. Provide engaging content, promotional highlights, and helpful updates while they wait.


  • Keep customers engaged – Turn hold time into a brand-building opportunity
  • Shine a light on your offerings– Emphasize popular products, core services, and compelling promotions.
  • Dynamic updates made easy – Keep messaging aligned with your latest campaigns and events.
  • Communicate clearly – Share need-to-know updates and address top concerns.
  • Drive actions through conversation – Transform engagement into buying decisions.
  • Distinctive voices & signature soundtracks – Capture your brand vibe with curated narration and music.

Get Started Now! See Pricing

PhoneLady3
Trusted by 100000+ great companies worldwide

How it works

Add professionalism to your Amazon Connect phone experience with Snap Recordings. Choose expert voice talent or Phonzai’s AI voices, and maintain fresh content with either a one-time setup or recurring subscription plan.

Craft your messages

First, write your phone script. Need help? As a leading provider of on-hold messages for Amazon Connect we offer an AI writing assistant, script templates, and instant translations to ensure clear, professional messaging.

See examples
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Select your voice & music

Choose from professional voice talents or lifelike AI voices. Find the perfect music for Amazon Connect with over 2000+ options to choose from. All audio files are optimized for crystal-clear phone playback.

Listen now!

Effortless updates

Create and update your Amazon Connect on-hold messages in just minutes using the Mixer App. Swap music, rearrange content, and keep your messaging fresh with ease.

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Team up!

Invite team members, create custom projects, and manage your Amazon Connect messages with ease. Our intuitive platform keeps all your Amazon Connect phone messages organized and accessible. making updates and revisions a breeze.

Amazon Connect On-Hold Examples

About us

At IntelliWave Systems, we empower organizations with reliable, future-ready telecom and IT infrastructure. Our consultative approach ensures your systems are aligned with business needs today and tomorrow. We’ll be happy to share more in just a moment.

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Location & Hours

Westshore Institute is located at 333 Shoreline Drive, near the intersection with Oak Terrace. Visitor parking is available in Lot C behind the student services wing. The Purple Line’s Oak Terrace Station is nearby. We're open Monday through Friday from 8:00 AM to 5:30 PM, and Saturdays from 9 to 1.

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Reassurance

Getting medical support should never feel uncertain. At HorizonCare, our team is committed to making your experience reassuring and respectful from start to finish. Thank you for choosing us—someone will be with you shortly to guide the next steps in your visit.

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Marketing

AxisWest Property Group delivers expert commercial real estate support across the Phoenix metro area. We help businesses identify ideal spaces and guide them through every step of the process. Visit axiswestgroup.com to explore listings and learn more. Someone will be with you soon.

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Website

Clearwater Community Credit Union offers fast, flexible banking through our secure digital portal. Log in at clearwaterccu.com to monitor accounts, pay bills, and download eStatements. Need help enrolling? Just let us know when we return to the line.

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Sale

Ready to update your wardrobe? ModBloom Apparel is offering up to 60% off select styles during our Mid-Season Markdown Event, now through June 13th. Discover bold prints, breezy dresses, and everyday essentials at unbeatable prices. Come early—your next favorite outfit might be gone tomorrow!

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Get Started Today!

Enhancing your Amazon Connect phone system with compelling on-hold audio is a breeze. Simply create a free Snap Recordings account and begin your voiceover project—or test out Phonzai AI voices, completely free. Generate professional-grade audio files ready for immediate use in your Amazon Connect setup.

Create an Account Login Now

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Get Started Learn More
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Buy Now Learn More
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation
Buy Now Learn More

faq phonzai

Flecha

What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

Flecha

Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
Flecha

How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Flecha

What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
Flecha

What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
Flecha

Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
Flecha

What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

Amazon Connect: The Professional Guide to On-Hold Messaging

Amazon Connect offers flexible cloud voice solutions. Snap Recordings adds voice branding and clarity
to every second of hold time.

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Troubleshooting Tips

Encourage callers to restart their device or app as a quick first step while waiting for support.

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Informative On-Hold Message

Spotlight new partnerships, certifications, or awards to reinforce trust and showcase your company’s continued growth.

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Seasonal On-Hold Message

Engage callers with relevant messages that tie into current holidays, seasons, or cultural moments.

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Announcement and Event On-Hold Message

Use hold time to share exciting announcements, from partnerships to upcoming launches or new features.

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Preparatory On-Hold Message

Help ensure a productive call by listing common items needed for account access or troubleshooting.

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Promotional On-Hold Message

Use the hold moment to inform callers about referral programs, memberships, or rewards.

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Callback Option On-Hold Message

Offer peace of mind by letting callers reserve their spot in line and get a call when it's their turn.

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Support and FAQ On-Hold Message

Minimize wait frustration by guiding callers to instant answers through your website or mobile support options.

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What are you waiting for?

Get custom phone messages for Amazon Connect today!
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