On Hold Message for AT&T

Looking to enhance your AT&T phone system with professional on-hold messaging? Keep customers informed and engaged while they wait. Reduce dropped calls and make a lasting impression with relevant and customized hold messages that align with your brand’s voice.


  • Prevent hang-ups – Keep your callers captivated while on hold.
  • Spotlight core services – Emphasize your products, deals, and business offerings.
  • Quick revisions – Adjust messages for seasonal trends, new offers, and business developments.
  • Offer crucial insights – Address frequently asked questions, relay important updates.
  • Enhance purchases & conversions – Every caller represents a sales prospect.
  • Expert narration & music tracks – Reflect your brand character with professional voice talent and curated music.

Get Started Now! See Pricing

PhoneLady3

How it works

Snap Recordings offers tailored on-hold messaging for AT&T phone systems. Choose from pro voice talent or AI voices using Phonzai, and keep your phone audio fresh with flexible purchase or subscription options.

Craft your messages

First, write your phone script. Need help? As a leading provider of on-hold messages for AT&T, we offer an AI writing assistant, script templates, and instant translations to ensure clear, professional messaging.

See examples
Image
Image

Select your voice & music

Choose from professional voice talents or lifelike AI voices. Find the perfect music for AT&T with over 2000+ options to choose from. All audio files are optimized for crystal-clear phone playback.

Listen now!

Effortless updates

Create and update your AT&T on-hold messages in just minutes using the Mixer App. Swap music, rearrange content, and keep your messaging fresh with ease.

Image

Team up!

Invite team members, create custom projects, and manage your AT&T messages with ease. Our intuitive platform keeps all your AT&T phone messages organized and accessible. making updates and revisions a breeze.

On-Hold Examples for AT&T

About us

At NexTek Communications, we specialize in end-to-end technology and telecommunications for business clients. From system upgrades to budget-conscious recommendations, we deliver performance-driven tools that keep your operation running smoothly. We’ll be happy to share more about our services in just a moment.

Play Example
Stop Example
Location & Hours

The Lincoln Heights College of Medicine is located at 2300 Martin Avenue, adjacent to the Martin & 5th intersection. Parking for students and guests is available in the West Deck, accessible from 5th Street. We're also steps away from the Metro Blue Line, 5th Street Station. Administrative offices are open weekdays 8:00 AM to 5:00 PM and Saturdays from 9 AM to 12 PM.

Play Example
Stop Example
Reassurance

From the moment you arrived, your comfort and care have been our top priorities. At Hill, Hall and Hopkins Medical Center, we believe healing starts with being heard, and every team member is trained to provide thoughtful, attentive support throughout your visit. One of our team members will be with you in just a moment to help guide your visit.

Play Example
Stop Example
Marketing

Looking for the ideal commercial space to grow your business? Summit Realty Advisors brings years of local market expertise to help clients across Denver make smart investments. Whether buying, selling, or leasing, we guide you every step of the way. Visit summitrealtyadvisors.com to learn more, and we’ll be with you soon.

Play Example
Stop Example
Website

At Horizon Community Bank, our online banking services give you the freedom to manage your finances anytime, anywhere. From checking your balance to scheduling bill payments and downloading your monthly statements, everything is at your fingertips. Head to horizoncb.com to get started, or ask us about enrolling in digital banking when we return shortly.

Play Example
Stop Example
Sale

Step into savings at The Shoe Loft! For a limited time, enjoy our Buy One, Get One 50% Off event on all regular-priced shoes and sandals. Whether you’re shopping for comfort, style, or both, now is the perfect time to refresh your closet. Hurry—this offer ends June 9th, and popular sizes go fast! Come find your next favorite pair today.

Play Example
Stop Example

Get Started Today!

Building powerful and dynamic on-hold messages for AT&T is now a streamlined experience. Just sign up for your free Snap Recordings account and create a voice over project or explore our AI tool, Phonzai, at no cost. Generate ready-to-use audio files in your preferred format to easily integrate with your AT&T phone system.

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation

faq phonzai

Flecha

What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

Flecha

Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
Flecha

How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Flecha

What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
Flecha

What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
Flecha

Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
Flecha

What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

The AT&T Business Messaging Guide to On-Hold Engagement

AT&T powers communication across industries. Snap Recordings ensures callers feel confident, informed, and valued at every step.

Play Pause

Warranty or Guarantee Reminders

Use this time to highlight protections and benefits that come with their purchase.

Play Pause

Callback Option On-Hold Message

Improve caller satisfaction by presenting an alternative to extended hold times.

Play Pause

Account or Membership Setup Help

Use hold time to prepare callers for account activation, login steps, or membership onboarding.

Play Pause

Legal Services Info

Clarify the kinds of cases you support, from individual matters to business legal needs.

Play Pause

Safety Protocols or Compliance Info

Promote a culture of safety by sharing your commitment to regulations, audits, and best practices.

Play Pause

Customer Testimonials or Reviews

Showcase high-impact reviews that reflect the value and quality of your brand.

Play Pause

Back-to-School Offers

Drive urgency by reminding callers of back-to-school deadlines and seasonal deals.

Play Pause

Comfort Messaging

Create a soothing environment by offering guided prompts to stay calm while waiting.

Get Started

What are you waiting for?

Get custom phone messages for Five9 today!