On Hold Message for Avaya

Upgrade your Avaya phone system with a professional on-hold message. Keep callers on the line longer by providing useful updates and engaging content. A well-crafted message can turn hold time into a valuable opportunity to strengthen customer relationships and boost satisfaction.


  • Minimize abandoned calls – Entertain customers during queue times.
  • Market essential offerings – Advertise products, services, and limited-time promotions.
  • Effortless changes – Modify content for seasonal themes, latest promotions, and company updates.
  • Share key information – Handle common inquiries, distribute necessary announcements.
  • Grow transactions & lead conversion – Each phone call offers marketing potential.
  • Great Voiceovers & background music – Connect your brand essence with seasoned voice professionals and fitting melodies.

Get Started Now! See Pricing

PhoneLady1

How it works

Give your Avaya phone system a professional edge with Snap Recordings. Use voiceover talent or AI voices from Phonzai, with one-time or ongoing subscriptions to keep your audio content up to date.

Craft your messages

First, write your phone script. Need help? As a leading provider of on-hold messages for Avaya, we offer an AI writing assistant, script templates, and instant translations to ensure clear, professional messaging.

See examples
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Select your voice & music

Choose from professional voice talents or lifelike AI voices. Find the perfect music for Avaya with over 2000+ options to choose from. All audio files are optimized for crystal-clear phone playback.

Listen now!

Effortless updates

Create and update your Avaya on-hold messages in just minutes using the Mixer App. Swap music, rearrange content, and keep your messaging fresh with ease.

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Team up!

Invite team members, create custom projects, and manage your Avaya messages with ease. Our intuitive platform keeps all your Avaya phone messages organized and accessible. making updates and revisions a breeze.

On-Hold Examples for Avaya

About us

At PrimeComm Systems, we provide reliable telecom and IT support tailored for small and midsize businesses. We’ll assess your current communication setup and suggest powerful solutions to reduce downtime and increase productivity. A team member will be with you shortly to answer any questions you have.

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Location & Hours

Jefferson Medical University is situated at 100 Parkside Boulevard near the intersection of Parkside and Lakeshore Drive. On-site parking is available for students and visitors in Lot D, with overflow parking in the Lakeshore Garage. We’re also near the Orange Line’s Lakeshore exit. Office hours are 8 AM to 6 PM, Monday through Friday, and 9 to 1 on Saturdays.

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Reassurance

We know choosing a care provider is important, and we’re glad you’re here. Franklin, Crawford and Rodriguez Medical Center is built on a foundation of trust, integrity, and clinical excellence—because you deserve nothing less from your care team. One of our team members will be with you in just a moment to help guide your visit.

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Marketing

At Goldman Partners, we specialize in helping businesses find premium commercial real estate throughout San Diego. Our team works closely with you to align property choices with your goals. Visit goldmanpartners.com to browse available listings and learn more. We appreciate your patience and will be with you shortly.

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Website

Looking for a more convenient way to bank? Rivergate Financial offers secure online access to your accounts 24 hours a day. You can check balances, pay bills, transfer funds, and view your statements with ease. Visit rivergatefinancial.com to log in, or ask one of our team members how to sign up for online banking when we return.

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Sale

Rosewood Boutique is clearing the racks to make room for new arrivals, and that means incredible savings for you! For one week only, take up to 60% off apparel, accessories, and handbags from your favorite designers. From casual wear to evening looks, you’ll find beautiful pieces at can't-miss prices. Visit us before June 8th—once it's gone, it’s gone!

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Get Started Today!

Customizing your Avaya system with high-quality on-hold messages has never been more convenient. Just sign up for your free Snap Recordings account and create a voice over recording project or explore our AI tool, Phonzai, at no cost. Output audio files tailored for your Avaya system and start enhancing your callers’ experience.

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation

faq phonzai

Flecha

What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

Flecha

Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
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How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Flecha

What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
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What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
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Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
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What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

The A to Z of On-Hold Messages — Designed for Avaya Users

If you're using Avaya, you care about communication. Snap Recordings extends that care to your on-hold messaging.

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Common Service Complaints & Fixes

Acknowledge frequently reported issues and explain quick ways to address them.

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Promotional On-Hold Message

Highlight current deals, featured services, or product launches to drive interest and sales.

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Location or Parking Information

Provide clear directions, addresses, or parking details for customers visiting your physical location.

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Appointment Prep Tips

Improve appointment efficiency by providing a quick prep checklist while callers wait.

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Certifications and Awards

Let callers know your brand meets high standards through recognized credentials and achievements.

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Cross-Sell or Upsell Promotions

Promote upgraded packages or premium options during hold time to drive higher-value sales.

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Holiday Greetings

Make your brand feel thoughtful and human by acknowledging cultural celebrations.

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Queue Position Updates

Enhance the hold experience by offering a transparent view of their waiting status.

Get Started

What are you waiting for?

Get custom phone messages for Avaya today!