Message On Hold Subscription Plans Sale 1 Month Off Monthly Plans / 10% Off Yearly Plans Ends 12/20 LEARN MORE

On Hold Message for Freshdesk

Enhance your Freshdesk phone experience with custom on-hold messaging that keeps customers on the line. Share timely information, updates, and promotional content to improve satisfaction and minimize call abandonment.


  • Retain callers with ease – Keep them informed and engaged while on hold.
  • Draw focus to your top offerings – Promote key products, high-demand services, and special incentives.
  • Real-time content refresh – Update hold messages with timely promotions and announcements.
  • Provide helpful answers – Clarify frequent questions and share timely developments.
  • Capitalize on every interaction – Use caller moments to spark new sales.
  • Branded narration & custom audio – Define your identity with skilled voice talent and tailored music.

Get Started Now! See Pricing

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How it works

Enhance your Freshdesk phone system with custom on-hold messages from Snap Recordings. Select from professional voice artists or AI voices via Phonzai, and pick either a one-time purchase or recurring subscription to ensure messaging stays fresh.

Craft your messages

First, write your phone script. Need help? As a leading provider of on-hold messages for Freshdesk we offer an AI writing assistant, script templates, and instant translations to ensure clear, professional messaging.

See examples
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Select your voice & music

Choose from professional voice talents or lifelike AI voices. Find the perfect music for Freshdesk with over 2000+ options to choose from. All audio files are optimized for crystal-clear phone playback.

Listen now!

Effortless updates

Create and update your Freshdesk on-hold messages in just minutes using the Mixer App. Swap music, rearrange content, and keep your messaging fresh with ease.

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Team up!

Invite team members, create custom projects, and manage your Freshdesk messages with ease. Our intuitive platform keeps all your Freshdesk phone messages organized and accessible. making updates and revisions a breeze.

Freshdesk On-Hold Message Examples

About us

At LinkCore Solutions, we deliver custom telecom and IT strategies designed to streamline your operations. Our team takes a close look at your infrastructure to develop practical, growth-oriented solutions. We’ll be with you shortly to assist with any questions.

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Location & Hours

You’ll find Harborview Institute at 1640 Windham Avenue, near the corner of Windham and Parkside. Free visitor parking is offered in Lot E, located near the campus bookstore. The Orange Line’s Parkside Station is a short walk away. Our offices are open weekdays from 8:30 AM to 6 PM and Saturdays from 9 AM to noon.

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Reassurance

Every patient’s journey is different, and we’re here to support yours with care and understanding. At Easton Health & Wellness, we combine medical expertise with genuine compassion from the moment you walk through our doors. One of our team members will be with you soon to continue your visit.

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Marketing

BeaconPoint Commercial Realty serves businesses throughout the Cleveland area with dependable, insightful real estate services. We help you secure the right space—whether you're launching a new venture or relocating an established brand. Visit beaconpointcre.com to see what’s available. We’ll be with you momentarily.

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Website

At Silvergate Community Bank, our online banking makes managing your money easier than ever. Access your accounts 24/7 to check transactions, move money, and pay bills securely. Visit silvergatecb.com to log in, or ask a team member about enrollment when we’re back on the line.

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Sale

Timberline Outfitters is your gateway to summer savings! Enjoy up to 40% off hiking boots, trail gear, and performance apparel now through June 14th. Whether you're exploring the wild or gearing up for the weekend, we’ve got what you need. Don’t miss out—quantities are limited and the trail ahead is calling!

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Get Started Today!

Customizing your Freshdesk phone system with branded on-hold audio is simple and fast. Start your project with a free Snap Recordings account or test-drive Phonzai to generate professional AI voice content. Your final files will be formatted for smooth integration into your Freshdesk system.

Create an Account Login Now

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
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Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
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Save up to 33% with annual billing
Monthly
Yearly
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Try Free
Explore Phonzai & see how easy it is to create custom phone system messages.
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Enterprise
xFor high-volume needs(100+ phone lines)
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Features Comparison

faq phonzai

Flecha

What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

Flecha

Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
Flecha

How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Flecha

What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
Flecha

What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
Flecha

Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
Flecha

What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

Freshdesk Voice: On-Hold Messaging for Modern Support

Freshdesk supports smart customer interactions. Snap Recordings ensures your hold messaging
is just as responsive and professional.

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Billing and Payment Guidance

Answer common billing questions before they arise by explaining charges,

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Informative On-Hold Message

Share insights from customer feedback or survey results to demonstrate how your business is actively listening and improving.

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Seasonal On-Hold Message

Highlight time-sensitive offers or limited availability tied to seasonal demand.

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Announcement and Event On-Hold Message

Announce recent milestones, recognitions, or business expansions to strengthen your brand’s credibility.

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Preparatory On-Hold Message

Advise callers to review their questions or concerns in advance for a more focused conversation.

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Promotional On-Hold Message

Promote seasonal specials, bundle deals, or featured upgrades during caller wait time.

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Callback Option On-Hold Message

Empower your callers with flexible callback choices that reduce wait time pressure.

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Support and FAQ On-Hold Message

Reinforce digital support pathways—mention app-based solutions, online chats, and resource libraries.

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What are you waiting for?

Get custom phone messages for Freshdesk today!
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