Craft your messages
First, write your phone script. Need help? As a leading provider of on-hold messages for Genesys we offer an AI writing assistant, script templates, and instant translations to ensure clear, professional messaging.
See examplesOn Hold Message for Genesys
Improve customer engagement with an on-hold message for your Genesys phone system. Keep callers informed with business updates, promotions, and relevant insights. Make hold time a valuable experience with informative and engaging content.
- Retain callers on hold – Make wait times feel shorter with engaging content.
- Spotlight top offerings – Highlight your best services and exclusive deals.
- Easy seasonal message updates – Keep your callers informed with timely content.
- Provide indispensable updates – Clarify frequently asked questions and share crucial updates.
- Grow Profits & Customer Loyalty – Turn routine calls into selling points.
- Pro narration & curated music – Shape your brand identity with expert voiceovers and tailored audio.
Trusted by 100000+ great companies worldwide
Select your voice & music
Choose from professional voice talents or lifelike AI voices. Find the perfect music for Genesys with over 2000+ options to choose from. All audio files are optimized for crystal-clear phone playback.
Listen now!
What is Phonzai?
Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.
Features Included:
- Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
- Unlimited Music: Find the perfect background music to set the tone for your message.
- AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
- Instant Translations: Reach a wider audience by translating your messages into multiple languages.
Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.
Click here to learn more.
Is Phonzai right for you?
Phonzai is ideal for businesses that want to:
- Create professional messages anytime - quickly & easily
- Leverage AI for cost-effective & efficient message creation.
- Create two or more on-hold messages per year
- Get help with writing and translation or need messages in many languages
- Effectively handle unplanned changes such as weather emergencies or high call volumes.
- Frequently promote new offerings, update policies, and make seasonal announcements.
How Does Phonzai Pricing Work?
Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.
What does this mean for you?
Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
What does this mean for you?
Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
What is a “user” or “agent” and how do I know how many I have?
When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:
Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.
Not sure which applies to you?
No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.
Not sure which applies to you?
No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
What Usage rights are covered in my plan?
Your Phonzai subscription covers:
Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.
Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.
Music: Your Music License is valid as long as your subscription is active.
*For further information, consult our terms of service.
Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.
Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.
Music: Your Music License is valid as long as your subscription is active.
*For further information, consult our terms of service.
What are the payment options for my subscription?
Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.
Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
Can I add credits to my Phonzai subscription?
If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
What happens if I cancel my subscription?
If you decide to cancel your Phonzai subscription, here’s what you need to know:
Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.
Message License: Messages without music can be used in your system indefinitely.
Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.
Message License: Messages without music can be used in your system indefinitely.
Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Can I create other messages, like Greetings & Prompts with Phonzai?
Yes! Phonzai places no restrictions on the types of phone messages you can create.
How does On-Hold Message pricing Work?
One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.
*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)
What is a “user” or “agent” and how do I know how many I have?
When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:
Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.
If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.
If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Why is pricing based on the number of users or agents I have?
We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Am I a good fit for an On-Hold Subscription?
An On-Hold subscription is ideal for customers who:
• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime
If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime
If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
What is the timeframe to receive my recordings?
Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Can I listen to my message before I pay?
While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.
We encourage you to choose a voice talent whose sample closely matches your desired style.
We encourage you to choose a voice talent whose sample closely matches your desired style.
Can I make a change after I submit my order?
If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?
If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:
Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.
Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.
Message Licensing: Messages without music can be used indefinitely.
Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.
Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.
Message Licensing: Messages without music can be used indefinitely.
Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Can I order Greetings or Voicemails too?
Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.
The A to Z of On-Hold Messages — Tailored for Genesys Users
With Genesys, businesses keep operations running smoothly—and Snap makes sure their hold messaging
stays polished and on-brand.
Live Chat or Email Alternatives
Make support feel more accessible by explaining non-phone options during hold time.
Informative On-Hold Message
Deliver short, informative blurbs that help callers feel in-the-know during their wait.
Navigation for Call Transfers
Guide callers efficiently by walking them through the most common routing steps during hold time.
Appointment Prep Tips
Encourage customers to arrive ready by explaining what to expect and how to prepare.
Team Member Spotlights
Celebrate the expertise and dedication of your employees with short intros or anecdotes.
Referral Program Messages
Use hold time to grow your network by spotlighting your referral initiative.
Holiday Greetings
Strengthen relationships through inclusive, timely holiday well-wishes.
Queue Position Updates
Reduce perceived wait time by providing context around queue progress and flow.
