On Hold Message for Goto

Improve caller retention with a customized on-hold message for your Goto phone system. Keep customers informed, entertained, and engaged while waiting on hold. Provide valuable insights, promotions, and business updates to create a positive caller experience.


  • Keep call abandonment low – Engage and inform callers on hold.
  • Showcase your business offerings Promote essential services and specials.
  • Timely updates – Adapt messages to showcase seasonal transitions, promotional deals, and company changes.
  • Deliver important information – Resolve recurring questions, relay key updates.
  • Improve Transactions & Customer Acquisition – Use calls to capture more leads.
  • Voiceover professionals & curated soundtracks – Connect your brand to your audience through expert voices and music.

Get Started Now! See Pricing

PhoneLady3

How it works

Snap Recordings offers Goto users professional on-hold solutions with both voice talent and AI voices powered by Phonzai. Choose between one-time or ongoing subscription services to stay fresh.

Craft your messages

First, write your phone script. Need help? As a leading provider of on-hold messages for Goto we offer an AI writing assistant, script templates, and instant translations to ensure clear, professional messaging.

See examples
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Select your voice & music

Choose from professional voice talents or lifelike AI voices. Find the perfect music for Goto with over 2000+ options to choose from. All audio files are optimized for crystal-clear phone playback.

Listen now!

Effortless updates

Create and update your Goto on-hold messages in just minutes using the Mixer App. Swap music, rearrange content, and keep your messaging fresh with ease.

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Team up!

Invite team members, create custom projects, and manage your Goto messages with ease. Our intuitive platform keeps all your Goto phone messages organized and accessible. making updates and revisions a breeze.

On-Hold Message Examples for Goto

About us

At SkyTech Networks, we’re committed to building smarter telecom and IT solutions that keep your business moving. We provide a full review of your infrastructure and deliver tools designed for maximum efficiency. A team member will assist you shortly to answer any questions you may have.

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Location & Hours

The Eastwood Medical Institute is located at 1420 Harbor Drive, just off the corner of Harbor and Lexington Avenue. Visitor and student parking is located in Parking Parking Lot C, directly behind the campus library. We're also accessible via the Green Line—exit at Central Park Station. Our administrative offices are open Monday to Friday from 8:30 AM to 5:30 PM and Saturday morning mornings from 10 AM to 2 PM. We look forward to welcoming you soon.

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Reassurance

Whether you’re here for a sudden illness or routine care, we’re focused on your comfort. At Mason-Mendoza Medical Center, we believe healing starts with being heard, and every team member is trained to provide thoughtful, attentive support throughout your visit. Hang tight—someone will be right with you to make sure you have what you need.

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Marketing

Anchorpoint Realty delivers results-driven commercial property solutions throughout the Pittsburgh area. We help businesses identify locations that support long-term growth and operational success. Visit anchorpointrealty.com to get started. We’ll be right with you.

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Website

Northern Plains Bank brings flexibility and control to your fingertips with our online banking options. Monitor activity, pay your bills, and access eStatements—all through our secure portal. Visit northernplainsbank.com or ask us about enrollment when we’re back.

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Sale

Seagrass & Co. is filling the air with savings! Now through June 11th, enjoy up to 45% off candles, diffusers, incense, and seasonal fragrance bundles. Whether you're shopping for yourself or finding the perfect gift, there's never been a better time to scent your space. Stop in soon—these deals won’t linger!

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Get Started Today!

Designing captivating on-hold content for your Goto phone system has never been simpler. Create your free Snap Recordings account to start your On-Hold Message project—and try Phonzai for free! Quickly create audio files that plug right into your Goto phone environment.

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation

faq phonzai

Flecha

What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

Flecha

Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
Flecha

How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Flecha

What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
Flecha

What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
Flecha

Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
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What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

The GoTo Guide to Caller-Friendly Hold Messaging

Your phone system runs on Goto. Snap Recordings brings it to life with branded hold messages tailored for better customer experience.

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Service Outage or Delay Notices

Offer reassurances and a timeline when service issues are already being addressed.

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Support and FAQ On-Hold Message

Reinforce customer connection through festive greetings and seasonal updates.

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Website or App Feature Walkthrough

Encourage exploration of helpful digital resources while highlighting their benefits.

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Legal Services Info

Use hold time to briefly explain the types of legal services your firm offers.

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Safety Protocols or Compliance Info

Use hold time to emphasize how your protocols help protect customers, staff, and sensitive information.

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Customer Testimonials or Reviews

Let callers hear how others have benefited from your services to reinforce trust and satisfaction.

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Back-to-School Offers

Promote timely offers designed for students, teachers, or families returning to school.

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Comfort Messaging

Help reduce caller stress with calming messages or simple breathing exercises.

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What are you waiting for?

Get custom phone messages for Goto today!