On Hold Message for Intermedia Unite

Engage callers on your Intermedia Unite system with professionally crafted on-hold messages. Share promotions, company updates, and key info to minimize frustration and improve the hold experience.


  • Keep callers on the line – Deliver engaging updates and content.
  • Emphasize your unique offerings – Highlight your services and promotions.
  • No-fuss revisions – Keep messages aligned with promotions and evolving business needs.
  • Provide timely details – Answer FAQs, share important announcements.
  • Increase sales & lead success – Turn every interaction into opportunity.
  • Elite voiceover narration & bespoke music – Showcase your brand’s personality through premium voiceovers and customized audio.

Get Started Now! See Pricing

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How it works

Snap Recordings helps Intermedia Unite systems sound polished with pro voiceovers or Phonzai’s AI voices. Flexible options let you choose one-time messages or subscription services.

Craft your messages

First, write your phone script. Need help? As a leading provider of on-hold messages for Intermedia Unite we offer an AI writing assistant, script templates, and instant translations to ensure clear, professional messaging.

See examples
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Select your voice & music

Choose from professional voice talents or lifelike AI voices. Find the perfect music for Intermedia Unite with over 2000+ options to choose from. All audio files are optimized for crystal-clear phone playback.

Listen now!

Effortless updates

Create and update your Intermedia Unite on-hold messages in just minutes using the Mixer App. Swap music, rearrange content, and keep your messaging fresh with ease.

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Team up!

Invite team members, create custom projects, and manage your Intermedia Unite messages with ease. Our intuitive platform keeps all your Intermedia Unite phone messages organized and accessible. making updates and revisions a breeze.

Intermedia Unite On-Hold Examples

About us

At Velocity Net Solutions, we deliver complete IT and telecom solutions designed for today’s business needs. Our team evaluates your communications environment and recommends the best strategies to improve performance and reliability. Someone from our team will assist you shortly.

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Location & Hours

Located at 4500 Lakeside Avenue, Summit City Medical School sits just off Lakeside and Grant. Student and guest parking is available near the main entrance in Parking Parking Lot B. The Purple Line’s Grant Station is a few minutes’ walk. Our offices are open from 8:00 AM to 6:00 PM on weekdays and 10 until noon on Saturday morning mornings.

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Reassurance

Whether you’re here for a sudden illness or routine care, we’re focused on your comfort. Hicks and Sons Medical Center stands for more than medical treatment—we believe in a culture of empathy, clarity, and consistent support for every person who walks in. Someone from our staff will be with you shortly to ensure you’re fully supported.

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Marketing

Brick & Beam Realty blends deep community knowledge with real estate expertise to support Louisville businesses. Whether you need a storefront or warehouse, we’re here to help. Visit brickandbeamky.com today. We'll be with you in just a moment.

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Website

Seaside Financial offers digital convenience with human care. You can manage your money online anytime—track balances, transfer funds, pay bills, and more. Visit seasidefinancial.com or ask us how to get started once we return to assist.

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Sale

Calling all caffeine lovers! Brew District is clearing shelves with up to 45% off seasonal coffee blends, loose-leaf teas, mugs, and brewing gear now through June 10th. Fill your kitchen—and your cup—with flavor. Visit today before these deals are gone!

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Get Started Today!

Designing captivating on-hold content for your Intermedia Unite phone system has never been simpler. Get started by opening a Snap Recordings account at no charge and sample Phonzai’s capabilities instantly. Generate ready-to-use audio files in your preferred format to easily integrate with your Intermedia Unite phone system.

Create an Account Login Now

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Get Started Learn More
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Buy Now Learn More
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation
Buy Now Learn More

faq phonzai

Flecha

What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

Flecha

Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
Flecha

How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Flecha

What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
Flecha

What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
Flecha

Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
Flecha

What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

The Intermedia Business Voice Guide to Hold Messaging

Intermedia Unite enables flexibility—Snap Recordings adds voice consistency, giving hold time purpose and clarity.

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Delivery/Shipping Update Info

Let callers know how to check their delivery progress online or through text/email alerts.

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Preparatory On-Hold Message

Provide reminders about what information may be needed to resolve common inquiries.

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Hours of Operation and Best Times to Call

Let customers know about extended hours, closures, or new availability changes.

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Retail Store Promotions

Draw attention to what’s happening now in-store, including flash sales, demos, or special events.

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Team Member Spotlights

Introduce team members or departments to personalize your brand and highlight internal talent.

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Referral Program Messages

Encourage word-of-mouth growth by highlighting referral perks callers can unlock by bringing in friends or colleagues.

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School Year or Graduation Messages

Make your message resonate with those preparing for the next academic step.

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Trivia or Fun Facts to Pass the Time

Keep things fresh and upbeat by rotating trivia and interesting facts regularly.

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What are you waiting for?

Get custom phone messages for Intermedia Unite today!
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