On Hold Message for Microsoft Teams

Enhance your Microsoft Teams phone system with a professional on-hold message. Keep callers engaged with valuable business updates and relevant messaging while reducing call abandonment rates. Provide a seamless and professional experience for every caller.


  • Hold caller attention – Engage your audience on the line.
  • Feature signature services – Promote flagship offerings and deals.
  • Instant message updates – Keep content fresh and current.
  • Offer essential guidance – Address popular questions, communicate important alerts.
  • Enhance Sales & Customer Engagement – Unlock marketing opportunities in every conversation.
  • Expert voice talent & curated music – Shape your brand story with quality narration and fitting melodies.

Get Started Now! See Pricing

PhoneLady3
Trusted by 100000+ great companies worldwide

How it works

Snap Recordings supports Microsoft Teams with tailored on-hold messaging solutions. Select from professional voice talent or AI via Phonzai, and opt for one-time or subscription plans to stay professional.

Craft your messages

First, write your phone script. Need help? As a leading provider of on-hold messages for Microsoft Teams, we offer an AI writing assistant, script templates, and instant translations to ensure clear, professional messaging.

See examples
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Select your voice & music

Choose from professional voice talents or lifelike AI voices. Find the perfect music for Microsoft Teams with over 2000+ options to choose from. All audio files are optimized for crystal-clear phone playback.

Listen now!

Effortless updates

Create and update your Microsoft Teams on-hold messages in just minutes using the Mixer App. Swap music, rearrange content, and keep your messaging fresh with ease.

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Team up!

Invite team members, create custom projects, and manage your Microsoft Teams messages with ease. Our intuitive platform keeps all your Microsoft Teams phone messages organized and accessible. making updates and revisions a breeze.

On-Hold Examples for Microsoft Teams

About us

At NexTek Communications, we specialize in end-to-end technology and telecommunications for business clients. From system upgrades to budget-conscious recommendations, we deliver performance-driven tools that keep your operation running smoothly. We’ll be happy to share more about our services in just a moment.

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Location & Hours

Find us at Riverdale School of Health Sciences, 525 Union Street, right near the intersection of Union and Elm. Free parking is available in the visitor lot on the east side of the campus. The Red Line’s Elm Street stop is a short walk away. Our offices are open from 9 AM to 6 PM, Monday to Friday, and from 9 AM to 1 PM on Saturday morning morning. We look forward to your visit.

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Reassurance

Your health matters to us, and we’re honored to care for you today. Cardenas, Swanson and Best Medical Center is built on a foundation of trust, integrity, and clinical excellence—because you deserve nothing less from your care team. We’re getting everything ready for you now—someone will join you momentarily.

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Marketing

Canyon Commercial Group delivers strategic real estate solutions tailored to the needs of Salt Lake City’s vibrant business community. Our experienced team is here to help you find a space that works now and in the future. Learn more at canyoncommercialgroup.com. Someone will be with you shortly.

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Website

Meadowview Financial’s online banking is designed to give you convenience and peace of mind. Access account details, schedule payments, and monitor your transactions—all in one place. Visit meadowviewfinancial.com or let us help you set up your online account when we return.

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Sale

Time to upgrade your kitchen tools? Westfield Kitchen Co. is offering up to 40% off cookware sets, bakeware, gadgets, and more now through June 13th. Whether you’re a beginner or a home chef, you’ll love cooking with our top brands. Stop in today to take advantage of this limited-time offer!

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Get Started Today!

Customizing your Microsoft Teams system with high-quality on-hold messages has never been more convenient. Begin your project with a free Snap Recordings account, or experiment with our Phonzai AI assistant—also free. Output audio files tailored for your Microsoft Teams system and start enhancing your callers’ experience.

Create an Account Login Now

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Get Started Learn More
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Buy Now Learn More
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation
Buy Now Learn More

faq phonzai

Flecha

What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

Flecha

Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
Flecha

How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Flecha

What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
Flecha

What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
Flecha

Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
Flecha

What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

On-Hold Messaging Strategy
for Microsoft Teams Voice

Your callers deserve more than silence. Microsoft Teams provides the connection; Snap Recordings provides the experience.

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Support Ticket System Overview

Promote your help desk system as a reliable and efficient resolution method.

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Announcement and Event On-Hold Message

Prepare customers for shifts in business operations with brief, informative updates.

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Billing and Payment Guidance

Offer reminders about billing timelines, due dates, or common questions to watch for.

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Account Security Tips

Promote account safety by outlining simple steps to enhance digital security.

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Company History or Mission

Showcase your mission and core beliefs to create trust and familiarity with customers.

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New Product or Service Launch

Let callers know what's fresh and innovative by teasing product features or service capabilities during their wait.

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Weather-Related Updates

Help callers plan ahead by sharing safety tips or weather preparedness steps.

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Estimated Wait Time Reminders

Offer peace of mind by acknowledging the wait and explaining your team’s availability.

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