On Hold Message for Mitel

Keep callers engaged with a tailored on-hold message for your Mitel phone system. Provide useful business updates, promotions, and relevant messaging to ensure a professional experience. Reduce frustration and improve satisfaction with customized on-hold content.


  • Reduce queue fatigue – Provide engaging content while they wait.
  • Advertise your offerings – Spotlight your services and specials.
  • Stay current effortlessly – Revise your messages to highlight seasonal themes, current promotions, and business news.
  • Provide valuable information – Address common concerns, communicate urgent news.
  • Maximize Revenue & Conversion Potential – Transform conversations into sales.
  • Premium voiceovers & music – Showcase your brand character with elite narration and audio tracks.

Get Started Now! See Pricing

PhoneLady2

How it works

With Snap Recordings, Mitel users get access to high-quality on-hold messaging using voiceover professionals or AI via Phonzai. Flexible plans include single purchases and subscriptions.

Craft your messages

First, write your phone script. Need help? As a leading provider of on-hold messages for Mitel we offer an AI writing assistant, script templates, and instant translations to ensure clear, professional messaging.

See examples
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Select your voice & music

Choose from professional voice talents or lifelike AI voices. Find the perfect music for Mitel with over 2000+ options to choose from. All audio files are optimized for crystal-clear phone playback.

Listen now!

Effortless updates

Create and update your Mitel on-hold messages in just minutes using the Mixer App. Swap music, rearrange content, and keep your messaging fresh with ease.

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Team up!

Invite team members, create custom projects, and manage your Mitel messages with ease. Our intuitive platform keeps all your Mitel phone messages organized and accessible. making updates and revisions a breeze.

Mitel On-Hold Examples

About us

At NexTek Communications, we specialize in end-to-end technology and telecommunications for business clients. From system upgrades to budget-conscious recommendations, we deliver performance-driven tools that keep your operation running smoothly. We’ll be happy to share more about our services in just a moment.

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Location & Hours

Find us at Riverdale School of Health Sciences, 525 Union Street, right near the intersection of Union and Elm. Free parking is available in the visitor lot on the east side of the campus. The Red Line’s Elm Street stop is a short walk away. Our offices are open from 9 AM to 6 PM, Monday to Friday, and from 9 AM to 1 PM on Saturday morning morning morning. We look forward to your visit.

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Reassurance

Our team welcomes you with the same compassion and attention we’d want for our own families. From intake to follow-up, the entire team at Henson, Wallace and James Medical Center strives to ensure you feel confident and cared for at every step. Your care is important to us—one of our team will be joining you in just a moment.

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Marketing

Northridge Property Group is proud to be a trusted partner in Sacramento's commercial real estate market. We work with businesses to identify spaces that meet operational and financial goals. Learn more at northridgepg.com. Someone from our team will assist you shortly.

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Website

Ironwood National Bank offers online banking tools that make staying on top of your finances easy and stress-free. Log in anytime to pay bills, check transactions, or move funds. Head to ironwoodnb.com to get started, or let us walk you through it when we return.

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Sale

Hit the trail with savings! Sunrise Cyclery is offering up to 35% off select bikes, helmets, and accessories through June 14th. Whether you ride for fitness or fun, you’ll find top brands at unbeatable prices. Hurry in—riding season is here and these deals won’t stick around!

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Get Started Today!

Creating effective, engaging on-hold audio for your Mitel system is easier than ever. Get started by opening a Snap Recordings account at no charge and sample Phonzai’s capabilities instantly. Your custom audio will be formatted for direct upload to your Mitel system—easy and efficient.

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation

faq phonzai

Flecha

What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

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Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
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How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
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What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
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What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
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Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
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What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

The Mitel Business Guide
for On-Hold Messages

If you're using Mitel, you care about communication. Snap Recordings extends that care to the on-hold messaging.

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Troubleshooting Tips

Share the most effective self-diagnosis tips that can solve frequent service questions.

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Support and FAQ On-Hold Message

Set expectations and help resolve simple issues preemptively by highlighting accessible support methods.

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How to Use Self-Service Tools

Use hold time to walk through how your self-service tools work and when they’re most helpful.

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Appointment Prep Tips

Use hold time to remind callers what to bring or prepare ahead of their scheduled appointment.

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Company History or Mission

Introduce your brand story to new callers, making them feel more aligned with your purpose.

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New Product or Service Launch

Build buzz and curiosity by introducing brand-new options that enhance your overall service or value.

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Holiday Greetings

Celebrate seasonal holidays with warm greetings that show customers you care.

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Queue Position Updates

Let callers know where they are in the queue to help manage expectations and reduce anxiety.

Get Started

What are you waiting for?

Get custom phone messages for Mitel today!