On Hold Message for Salesforce

Turn wait time into a valuable touchpoint with a professional on-hold message for your Salesforce phone system. Deliver meaningful content that keeps callers engaged, informed, and aligned with your brand’s voice.


  • Reduce wait-time frustration – Provide pleasant and purposeful on-hold audio.
  • Feature what sets you apart – Promote standout services, exclusive offerings, and brand strengths.
  • Agile message management – Quickly tailor your messaging to match seasonal and promotional needs.
  • Offer informative content – Respond to FAQs and deliver relevant announcements.
  • Unlock sales potential – Use on-hold time to encourage purchases.
  • Voice talent & music that resonate – Deliver your message with clarity and brand-consistent sound.

Get Started Now! See Pricing

PhoneLady2
Trusted by 100000+ great companies worldwide

How it works

Snap Recordings offers professional on-hold solutions for Salesforce phone systems, powered by voiceover talent or AI voices from Phonzai. Keep your audio updated with flexible plans—available as one-time purchases or ongoing subscriptions.

Craft your messages

First, write your phone script. Need help? As a leading provider of on-hold messages for Salesforce we offer an AI writing assistant, script templates, and instant translations to ensure clear, professional messaging.

See examples
Image
Image

Select your voice & music

Choose from professional voice talents or lifelike AI voices. Find the perfect music for Salesforce with over 2000+ options to choose from. All audio files are optimized for crystal-clear phone playback.

Listen now!

Effortless updates

Create and update your Salesforce on-hold messages in just minutes using the Mixer App. Swap music, rearrange content, and keep your messaging fresh with ease.

Image

Team up!

Invite team members, create custom projects, and manage your Salesforce messages with ease. Our intuitive platform keeps all your Salesforce phone messages organized and accessible. making updates and revisions a breeze.

On-Hold Examples for Salesforce

About us

At CommEdge Group, we specialize in designing and managing IT and telecom environments that work for your business. We offer expert evaluations and custom systems that improve uptime and streamline your workflow. Someone from our team will be with you shortly.

Play Example
Stop Example
Location & Hours

Find Briarstone at 1825 Central Avenue, at the intersection of Central and Larchwood. Designated parking for visitors is in Lot F, just east of the science building. We're also a 5-minute walk from the Red Line's Larchwood stop. Administrative offices are open Monday through Friday from 9 AM to 6 PM and Saturday mornings from 9 AM to 12 PM.

Play Example
Stop Example
Reassurance

At Bennett, Nash & Flores Medical Center, your comfort is just as important to us as your clinical care. From check-in to discharge, we’re here to ensure your experience is smooth, clear, and supportive. A member of our care team will be with you shortly to assist however they can.

Play Example
Stop Example
Marketing

Based in Denver, Ridgecrest Commercial Partners is your ally in securing smart real estate investments. We combine local knowledge with a commitment to results, helping businesses like yours grow and thrive. Visit ridgecrestpartners.com to get started. A team member will assist you shortly.

Play Example
Stop Example
Website

Take charge of your financial life with Horizon Grove Bank’s secure online tools. From reviewing recent transactions to scheduling payments, everything you need is just a few clicks away. Visit horizongrovebank.com or speak with a representative when we return to the line.

Play Example
Stop Example
Sale

Fill your home with fragrance and savings! Ember & Sage Candle Co. is offering up to 50% off spring and summer scents through June 12th. From floral blends to crisp citrus, it’s the perfect time to find your new favorite. Visit us in-store or online—these scents won’t stay on the shelves!

Play Example
Stop Example

Get Started Today!

Developing personalized on-hold audio for your Salesforce system is quick and intuitive. Get started with a free Snap Recordings account, or explore Phonzai to build custom voice projects in minutes. Your completed files are optimized for seamless use with Salesforce phone integrations.

Create an Account Login Now

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Get Started Learn More
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Buy Now Learn More
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation
Buy Now Learn More

faq phonzai

Flecha

What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

Flecha

Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
Flecha

How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Flecha

What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
Flecha

What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
Flecha

Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
Flecha

What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

Salesforce Voice Essentials: On-Hold Messaging That Converts

Salesforce drives meaningful conversations. Snap Recordings carries that mission through with tailored
hold messaging that informs and builds trust.

Play Pause

Troubleshooting Tips

Encourage callers to restart their device or app as a quick first step while waiting for support.

Play Pause

Informative On-Hold Message

Preview upcoming webinars, product launches, or service enhancements to keep callers engaged with what’s next.

Play Pause

Seasonal On-Hold Message

Boost campaign visibility by aligning promotions with seasonal themes and customer expectations.

Play Pause

Announcement and Event On-Hold Message

Alert callers to potential service delays or planned closures with courteous and proactive messaging.

Play Pause

Preparatory On-Hold Message

Use this time to help callers prepare the information that speeds up service and avoids delays.

Play Pause

Promotional On-Hold Message

Introduce new offerings or cross-sell solutions that complement the caller’s interests.

Play Pause

Callback Option On-Hold Message

Let customers choose a callback so they don’t have to wait on hold to receive assistance.

Play Pause

Support and FAQ On-Hold Message

Streamline support by sharing quick tips and directing users to step-by-step guides for common concerns.

Get Started

What are you waiting for?

Get custom phone messages for Salesforce today!
Setup Free Account See Pricing

New Account

Please provide the following details.