On Hold Message for Zoom

Looking for a professional on-hold message for your Zoom phone system? Make every second count with custom on-hold messaging that informs, engages, and enhances the caller experience. Whether you're a small business, medical office, or retail store, keeping callers on the line with relevant messages reduces hang-ups and improves satisfaction.


  • Reduce Caller Drop Off – Keep customers engaged while they wait.
  • Promote Key Services – Highlight products, services, and special offers.
  • Easy Updates – Refresh messages for seasonal changes, new promotions, and business updates.
  • Provide important information – Answer FAQs, share critical updates.
  • Increase Sales & Conversions – Every call is a marketing opportunity.
  • Professional Voices & Music – Match your brand personality with expert voiceover and background music.

Get Started Now! See Pricing

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How it works

Snap Recordings delivers professional on-hold messaging for Zoom, with voiceover talent and AI voices via Phonzai. Choose between one-time or subscription options to ensure your Zoom phone system always sounds polished and engaging.

Craft your messages

First, write your phone script. Need help? As a leading provider of on-hold messages for Zoom, we offer an AI writing assistant, script templates, and instant translations to ensure clear, professional messaging.

See examples
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Select your voice & music

Choose from professional voice talents or lifelike AI voices. Find the perfect music for Zoom with over 2000+ options to choose from. All audio files are optimized for crystal-clear phone playback.

Listen now!

Effortless updates

Create and update your Zoom on-hold messages in just minutes using the Mixer App. Swap music, rearrange content, and keep your messaging fresh with ease.

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Team up!

Invite team members, create custom projects, and manage your Zoom messages with ease. Our intuitive platform keeps all your Zoom phone messages organized and accessible. making updates and revisions a breeze.

Automotive Script Examples

About us

At Velocity Net Solutions, we deliver complete IT and telecom solutions designed for today’s business needs. Our team evaluates your communications environment and recommends the best strategies to improve performance and reliability. We're here to help you get the most from your technology. We’ll be happy to tell you more in just a moment.

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Location & Hours

The Eastwood Medical Institute is located at 1420 Harbor Drive, just off the corner of Harbor and Lexington Avenue. Visitor and student parking is located in Lot C, directly behind the campus library. We're also accessible via the Green Line—exit at Central Park Station. Our administrative offices are open Monday through Friday from 8:30 AM to 5:30 PM and Saturdays from 10 AM to 2 PM. We look forward to welcoming you soon.

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Reassurance

Whether you’re here for a sudden illness or routine care, we’re focused on your comfort. Carr, Evans and Taylor Medical Center is built on a foundation of trust, integrity, and clinical excellence—because you deserve nothing less from your care team. One of our team members will be with you in just a moment to help guide your visit.

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Marketing

Are you looking for just the right commercial real estate property? Over the years, Chase and Associates has cultivated the business relationships necessary for making successful commercial real estate transactions in the Jacksonville area. We invite you to visit our website chaseandassociates.com to learn more. Please let us know how we can best assist you when we return.

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Website

With online banking solutions from J.R. Harris Bank, you will enjoy convenient access to your account and transaction history 24/7! Our secure online portal allows you to check account balances, transfer funds, download eStatements, and pay your bills online! Just visit JR Harris Financial dot com to login, or ask about setting up your online account when we return to the line in just a moment.

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Sale

We’ve done it again…we made too much chocolate! But our loss is your gain, and there has never been a better time to treat yourself to something sweet! Stop into Culver Bay Chocolatiers the week of June 1st, and enjoy up to 50% off our seasonal chocolates and gift assortments, while supplies last. From caramels and truffles to our famous fudge, you’ll find great prices on the sweets you love. But don’t wait…these deals are going fast! See you soon!

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Get Started Today!

Designing captivating on-hold content for your Zoom phone system has never been simpler. Begin your project with a free Snap Recordings account, or try a demo Phonzai project. Create audio files tailored for your Zoom system and start enhancing your callers’ experience today.

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation

faq phonzai

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What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

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Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
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How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Flecha

What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
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What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
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Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
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What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

The On-Hold Message Guide for Zoom Phone Systems

Zoom supports Business systems. Snap Recordings helps you fill silence with meaningful, on-brand messaging.

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Common Service Complaints & Fixes

Let callers know you’re aware of common pain points and actively working on solutions.

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Promotional On-Hold Message

Drive awareness of marketing campaigns or events through short, promotional blurbs.

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Location or Parking Information

Share location-specific details like suite numbers, entrances, or landmarks to guide callers.

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Scope of Services

Help callers understand your areas of specialization and how to get started with a consultation.

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Company History or Mission

Share the story behind your company’s founding and mission to build connection and credibility with callers.

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New Product or Service Launch

Builds anticipation & inform customers encouraging callers to learn more once connected.

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Back-to-School Offers

Keep callers informed about important events, announcements, or organizational changes that may impact them.

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Comfort Messaging

Use hold time as an opportunity to promote mindfulness and relaxation.

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What are you waiting for?

Get custom phone messages for Zoom today!