On Hold Message Service

Enhance your customer experience with a top-tier on-hold message service. Share updates, promotions, and brand values while your callers wait.


  • Maintain caller attention – Use messaging that keeps your audience tuned in and interested.
  • Promote seasonal services – Align messaging with time-sensitive promotions and events.
  • Simplify seasonal transitions – Make timely updates without reworking your full script.
  • Provide helpful answers – Clarify concerns and reduce support friction.
  • Encourage customer action – Spotlight upgrades, bundles, or limited-time deals.
  • Elevate your brand tone - Use refined voice talent and curated music to create a premium caller experience.

Get Started Now! See Pricing

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How it works

Looking for a reliable on-hold message service? Snap Recordings delivers custom audio using real voice talent or AI voices from Phonzai, with one-time purchases or subscriptions to fit any business.

Craft your messages

Start by crafting a clear, effective script. Need help? As a leading on-hold message service, we offer an AI writing assistant, script templates, and instant translations to ensure clear, professional messaging.

See examples
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Select your voice & music

Choose from professional voice talents or lifelike AI voices. As your go-to on-hold message service, we provide over 2000 music tracks to enrich your audio presence. Every file is engineered for clear, high-quality phone playback.

Listen now!

Effortless updates

Use the Mixer App to build and update on-hold messages in minutes. Easily change music, reorder announcements, and refresh content anytime.

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Team up!

Easily invite your team, build custom projects, and manage scripts using our on-hold message service platform. Everything stays organized for quick updates and collaboration.

On Hold Message Service - Script Examples

About us

At ProTel Systems, we deliver comprehensive communication strategies that keep your business connected and competitive. From system design to ongoing support, our team ensures you’re equipped for success. Someone will be with you in just a moment.

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Location & Hours

Visit Glenmont Allied Health Institute at 620 Arbor Street, two blocks north of Arbor and Hawthorne. Guest parking is located behind the South Annex in Lot D. The Green Line’s Hawthorne Station is a five-minute walk. Our offices are open from 9 AM to 6 PM, Monday to Friday, and 10 AM to noon on Saturdays.

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Reassurance

We know healthcare is personal. At Mason, Patel & Graham Medical Group, we take time to listen and tailor care to your needs, no matter the reason for your visit. Please stay on the line a member of our staff will be with you momentarily.

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Marketing

Searching for commercial property in Oklahoma City? Tower & Birch Group offers personalized real estate services built around your goals and growth plans. Explore listings at towerbirchgroup.com. We'll be with you soon to assist.

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Website

At Crestline Trust, our online banking gives you instant access to balances, payments, and statements 24/7. Visit crestlinetrust.com to log in or ask how to enroll when we’re back on the line.

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Sale

At Willow & West General Store, our Clearance Countdown is underway! Enjoy up to 50% off seasonal favorites, gift items, and local goods. Whether you’re shopping for a friend or yourself, the savings are real—but supplies are limited. Stop by before June 12th to take advantage!

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Get Started Today!

Looking for a reliable on hold message service? Snap Recordings delivers both voiceover talent and AI options through our platform, Phonzai, so you can produce great-sounding messages quickly. Simply sign up for a free account and start building your first audio project today. All files are formatted to integrate directly with your phone system—fast, simple, and professional.

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation

faq phonzai

Flecha

What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

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Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
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How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
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What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
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What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
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Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
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What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

On Hold Message Service Guide: Messaging That Retains & Converts

On Hold Message Services should do more than fill dead air—Snap Recordings transforms wait time into value-driven, branded communication that informs and reassures.

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Music with Intermittent Messages

Keep the pace of information flowing smoothly by alternating between music and brief, informative messages.

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Troubleshooting Tips

Guide callers to your FAQ or help center where many common issues are resolved in minutes.

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Market Updates

Share expert forecasts or analysis to demonstrate your strategic awareness and foresight.

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We Value Your Feedback

Thank customers for their time and input, reinforcing the value of their contribution to your business.

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Service Outage or Delay Notices

Minimize uncertainty by clearly stating the nature of the delay and estimated recovery times if known.

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Trivia or Fun Facts to Pass the Time

Introduce fun, offbeat facts that connect with the caller's interests or your business.

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Price Match Guarantee Message

Reinforce value by assuring customers they’ll always receive the most competitive pricing with you.

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Department Contact Info

Make navigating your team easier by providing a quick breakdown of department responsibilities and contact info.

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What are you waiting for?

Get custom on hold phone messages today!