On Hold Music Provider

Bring professionalism to your phone system with a trusted on-hold music provider, Snap Recordings. Keep callers entertained and reduce hang-ups with topical messaging and music that fits your business identity.


  • Boost call retention – Enhance the wait experience with helpful, engaging messaging.
  • Spotlight limited-time upgrades – Create urgency around premium service options.
  • Streamline campaign messaging – Align content with evolving marketing efforts.
  • Communicate clearly – Deliver concise messaging that addresses top concerns.
  • Support conversions – Guide callers with persuasive, benefit-led messaging.
  • Set the mood instantly - Create a branded atmosphere with expert voices and ambient background music.

Get Started Now! See Pricing

PhoneLady2

How it works

As a leading music on hold provider, Snap Recordings offers professional messaging and curated music tracks. Use real voiceovers or AI with Phonzai, and choose from one-time purchases, or subscriptions.

Craft your messages

Need announcments to go along with your hold music? As a leading on-hold music provider, we offer AI-powered scriptwriting, adaptable templates, and instant translation support to keep your callers engaged.

See examples
Image
Image

Select your voice & music

Choose from professional voice talents or lifelike AI voices. As your on-hold music provider, we offer 2000+ music selections tailored for phone systems. Every file is processed for pristine playback clarity.

Listen now!

Effortless updates

Create and edit your hold music using the Mixer App. As your on-hold music provider, we make it easy to change tracks and swap out your voice announcments instantly.

Image

Team up!

Invite your team, set up custom projects, and manage your audio with ease. As your on-hold music provider, we keep everything streamlined and accessible.

On Hold Music Provider - Script Examples

About us

At DataLink Solutions, we offer high-performance telecom and IT systems tailored to your company’s needs. We’re committed to improving your infrastructure with practical, cost-effective strategies. Someone will be with you in just a moment to help.

Play Example
Stop Example
Location & Hours

Newcastle Medical Institute is located at 2800 Brookfield Drive, just past the corner of Brookfield and Elmwood. Parking for students and visitors is available in Lot E behind the lecture center. The Purple Line’s Elmwood Station is nearby. Our offices are open 8:00 AM to 6:00 PM on weekdays and 10 AM to 1 PM on Saturdays.

Play Example
Stop Example
Reassurance

Every visit matters—and so does your peace of mind. At Brighton Grove Medical, our staff is dedicated to clarity, kindness, and expert care. A member of our team will assist you momentarily.

Play Example
Stop Example
Marketing

At Monarch CRE Services, we support Baltimore companies with customized commercial property solutions. From warehouses to retail, we’ll help you find your fit. Explore options at monarchcreservices.com. We’ll be right with you.

Play Example
Stop Example
Website

Riverside Mutual lets you bank from home or on the go—pay bills, track spending, and access statements online. Visit riversidemutual.com or ask us about enrolling when we return.

Play Example
Stop Example
Sale

Savvy shoppers rejoice—The Market Basket is overflowing with savings! Take up to 35% off gourmet goods, kitchen accessories, and picnic-ready favorites through June 10th. Perfect for hosts, foodies, and everyone in between. Stop in soon, these deals won’t last!

Play Example
Stop Example

Get Started Today!

Finding the right on hold music provider can transform your caller experience. With Snap Recordings, you can blend music and voice content seamlessly using professional narrators or AI voices through Phonzai. Start your project for free, choose your music style, and generate formatted audio files compatible with your system.

Pricing

Personalize your on-hold messages with professional voice-overs or choose the convenience of AI voices with Phonzai for instant results. Both subscription plans offer unlimited access to our entire music library and an intuitive on-hold message creator, so you can easily make updates in minutes.

Billed Monthly
Billed Yearly
One-Time Purchase
Starts at
From
$150/message
Purchase on-hold messages when needed. Pay once, no contract obligation. see more
  • No contract, 1 time payment
  • Select from over 150 Voices
  • 100 words to start
  • 1 Music Track
  • Delivered in 3-4 business days
Subscription
Starts at
From
$55/mo $660 Billed Yearly
Get unlimited updates, unlimited access to our music library, and voice over recordings credits. see more
  • Starts at 600 voice recording credits
  • Unlimited music access
  • Drag & drop message creator
  • 12 month contract
Phonzai
Starts at
From
$35/mo $420 Billed Yearly
The complete AI messaging solution for creating greetings, prompts & on hold messages instantly. see more
  • Starts with 10K AI Voice Credits
  • Over 40 Languages Available
  • Unlimited music access
  • AI Writing Assistance
  • Accurate Language Translation

faq phonzai

Flecha

What is Phonzai?

Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.

Features Included:

  • Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
  • Unlimited Music: Find the perfect background music to set the tone for your message.
  • AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
  • Instant Translations: Reach a wider audience by translating your messages into multiple languages.

Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.

Click here to learn more.

Flecha

Is Phonzai right for you?

Phonzai is ideal for businesses that want to:
  • Create professional messages anytime - quickly & easily
  • Leverage AI for cost-effective & efficient message creation.
  • Create two or more on-hold messages per year
  • Get help with writing and translation or need messages in many languages
  • Effectively handle unplanned changes such as weather emergencies or high call volumes.
  • Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
Flecha

How Does Phonzai Pricing Work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription
Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Flecha

What Usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

*For further information, consult our terms of service.
Flecha

What are the payment options for my subscription?

Annual Payment: Pay for the entire year upfront and enjoy uninterrupted access for 12 months.

Monthly Payment: Pay on a month-to-month basis, but please note that this is still an annual contract. This means you commit to a 12-month subscription, with the convenience of spreading the payments over 12 months.
Flecha

Can I add credits to my Phonzai subscription?

If you need more Word Credits, you can purchase more as a one time plan or subscription. If you need additional Ai Credits you will need to upgrade to the next subscription tier, please contact support for assistance.
Flecha

What happens if I cancel my subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.
Flecha

Can I create other messages, like Greetings & Prompts with Phonzai?

Yes! Phonzai places no restrictions on the types of phone messages you can create.

faq realvoice

Flecha

How does On-Hold Message pricing Work?

One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.

*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)

Flecha

What is a “user” or “agent” and how do I know how many I have?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Flecha

Why is pricing based on the number of users or agents I have?

We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Flecha

Am I a good fit for an On-Hold Subscription?

An On-Hold subscription is ideal for customers who:

• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime

If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
Flecha

What is the timeframe to receive my recordings?

Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Flecha

Can I listen to my message before I pay?

While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.

We encourage you to choose a voice talent whose sample closely matches your desired style.
Flecha

Can I make a change after I submit my order?

If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
Flecha

What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?

If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:

Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.

Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.

Message Licensing: Messages without music can be used indefinitely.

Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Flecha

Can I order Greetings or Voicemails too?

Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.

Music On Hold Provider Blueprint: Voice, Tone, and Engagement Tips

When choosing a Music On Hold Provider, don’t just think sound—think strategy. Snap Recordings delivers music that matches your brand and messages that support your goals.

Play Pause

Team Member Spotlights

Let callers get to know the voices and faces behind the scenes by sharing short team bios or quotes.

Play Pause

Certifications and Awards

Let callers know your team is backed by respected certifications that reflect high professional standards.

Play Pause

Comfort, Thank You, and Wait On-Hold

Show empathy by acknowledging the inconvenience of waiting and thanking callers for their understanding.

Play Pause

Retail Store Promotions

Use hold time to spotlight your store's unique atmosphere, customer service, or layout benefits.

Play Pause

Retail Store Promotions

Feature staff picks or top-rated items to create a more curated shopping experience.

Play Pause

Membership Renewal Reminders

Use hold time to provide testimonials or success stories from other long-term members.

Play Pause

“Did You Know?” Industry Facts

Build engagement by educating callers with unique facts they may not hear anywhere else.

Play Pause

Retail Store Promotions

Share updates about store renovations, expansions, or new departments that enhance the experience.

Get Started

What are you waiting for?

Get custom on hold music messages today!