■ Thank you for calling [Company Name]. You have reached our offices after hours. Please select from the following menu options to leave a message.
■ Hello. You have reached [Company Name] after normal business hours. Please select from the following menu options:
■ Thank you for calling [Company Name]. Our offices are currently closed. Our normal business hours are 9am to 5pm, Monday thru Friday. If you know your party's extension you may enter it at any time, or select from the following menu options:
■ Thank you for calling [Company Name]. You have reached our offices after hours. Please leave a message and we will return your call the next business day. Thank you.
■ For all other requests...
■ To hear our office hours and location...
■ For office location and directions...
■ For store hours, location, and directions...
■ To send a fax...
■ To learn more about our products and services...
■ For inquiries...
■ Thank you for calling [Company Name]. If you know your party's extension you may enter it at any time, or select from the following menu options:
■ Thank you for calling [Company Name]. Please select from the following menu options:
■ Thank you for calling [Company Name]. If you know your party's extension, you may enter it at any time, or stay on the line to hear our menu options
■ Welcome to [Company Name]. Please listen to the following options as our menu has recently changed:
What makes an ordinary on-hold message extraordinary? With Snap Recordings you are getting the finest voice talents and audio quality available. But if you really want your on-hold program to stand out you need one more thing...you need a great script.
Your on-hold message provides an excellent opportunity for you to market to your customers, and share all of the details that make your company unique. Now that you have their undivided attention what would you like them to know? Whatever your message, there are a few characteristics that are universal to a successful on-hold script:
Informative - Utilize this time to address your callers questions, provide your basic info (address, hours of operation, website url, etc.). Many businesses find that a significant percentage of callers are simply asking for this info. You can save your employees and your callers time by including it in your on-hold message.
Engaging - While you want to create a platform to inform your callers, the best way to do that is by keeping their attention. Using fun facts, conversational language, and avoiding technical jargon can go a long way in keeping callers engaged.
Credible - Making lofty claims (i.e. “We’re the best in town”) can damage your credibility if you can’t back them up. Instead of making grand, general statements highlight your industry affiliations, awards, and achievements (example: “Last year we served more customers than other repair shop in the Springfield area.”) Those are the types of statements that instill confidence in your customers.
Concise - Trying to cram too much content into one message or creating lengthy messages can be overwhelming for callers. Identify the key points you want to make with your on-hold message, and stick to those. Encourage callers to ask for more details when you return to the line, and you can fill them in on the other products/services you offer at that time.
If you already have dynamic marketing materials, good news...some of the work has probably already been done for you. Chances are, your website, brochures, and marketing materials already provide some great information about your business. With some minor modification, you can use that content for your on-hold script as well.
As an additional resource, we provide customizable scripts for several popular industries (Insurance, Automotive Repair, Real Estate, Medical, etc.) Feel free to use or modify these as you’d like. If you already have a great script, but you’re looking to say something more than just “thank you for holding” we’ve complied some “On-Hold Taglines” for you to utilize as well.
Thank you for calling [Firm Name]. We are proud to offer our clients our expertise and a diverse range of services, including: [List Practice Areas]. Knowing your rights under the law is important, and having an effective attorney representation is vital. Trust in our expertise....we are here for you. We invite you to visit our website [Web URL] to learn more.
Location & Hours
We are conveniently located at [Address], and our attorneys are here to assist you [Hours of Operation]. Whatever your representation needs, the legal team at [Firm Name] is here to provide you with first-rate service and the respect and compassion you deserve. We will be happy to tell you more about our services and discuss your needs when we return.
Areas of Practice
At [Firm Name] we have successfully represented clients in [Service Areas]. Our legal team is committed to devoting the resources, attention and time necessary to provide you with the superior legal representation you deserve. We appreciate your patience during this brief delay, and we’re working to return to your important call as promptly as possible.
You need representation from experienced professionals you can trust. At [Firm Name], we have the practical understanding of the issues you face and the professional experience to serve all of your representation needs. Our experienced legal team is here to assist you in navigating through the challenges of the legal system. Please let us know how we can best assist you when we return.
We invite you to visit our website - [Web URL]. There you can learn more about our areas of practice and legal affiliations, access answers to frequently asked questions, and meet our experienced attorneys. Whatever your representation needs, we are here to guide you through the process. Let us put our expertise to work for you!
Cost-effective representation and results…that’s what you can expect from [Firm Name]. Our law office prides itself on our ability to provide practical solutions to complex legal issues, and all matters are handled in the strictest confidentiality. Your call is very important to us. Please continue to hold for personal assistance.
Our elite team of attorneys has the experience and depth of knowledge to provide you with the best legal representation available. Schedule an appointment to meet with our legal team so we can discuss your situation in further detail and develop a strategy to address your specific needs. We will be glad to discuss your legal needs and concerns in just a moment.
At [Firm Name], we strive to obtain the best possible results for each one of our valued clients. Our attorneys have experience working on numerous cases, giving us the unique insight that greatly benefits our clients. We always strive to meet the highest standards of service and conduct in our personal and professional lives. We appreciate this opportunity to assist you today. Thank you for calling.
Thank you for calling [Practice Name]. We take great pride in offering our patients with the highest level of efficient and quality care. We invite you to visit our website - [Web URL] to learn more. Your call is very important to us. Please continue to hold for personal assistance.
Location & Hours
[Practice Name] is conveniently located at [Address], and we are available to assist you [Office Hours]. Whether you are coming to us for the first time or have been a valued patient for years, we look forward to assisting you today. Thank you for holding.
Dial 911 for Emergency
If this is a medical emergency, please hang up and dial 911. All other calls please remain on the line. We will be happy to schedule your appointment or address any questions you may have in just a moment. Thank you for your patience during this brief delay.
We invite you to visit our website - [Web URL]. There you can learn more about our services, meet our staff, and access directions to our office. [Practice Name] is proud to staff a team of the finest medical professionals. It is our philosophy and commitment to provide each and every patient with the utmost in quality, comprehensive care. Please let us know how we can best serve you when we return to the line.
If you are a new patient, we would like to take this opportunity to say "welcome." If you are calling to make your first appointment, please have your insurance information readily available. When you come for your initial visit, we ask that you arrive 15 minutes prior to your appointment time and bring your insurance card and photo ID. We will be happy to provide you with directions to our office and address any questions you may have in just a moment.
Insurance & Payment Options
For the finest in comprehensive and compassionate care, [Practice Name] is here to serve you. For your convenience, we accept a variety of insurance plans as well as private pay. We will be happy to answer your insurance or billing questions when we return to the line.
Whatever your individual needs, you can trust that our experienced doctors and staff will provide you with the utmost in quality care. At [Practice Name], all of our doctors and staff continually strive to provide the highest caliber of medical care available. One of our caring and attentive staff will be right with you.
Thank you for calling [Company Name]. In a constantly changing market, we can provide with practical mortgage product information and loan financing tools, to help you reach your goals. Whether you are financing your first home purchase or looking to refinance your current mortgage, our team is here to guide you through the process. Your call is very important to us. Please continue to hold for personal assistance.
Location & Hours
We are conveniently located at [Address], and we’re here to assist you [Hours of Operation]. We invite you to visit our website - [Web URL] to learn more about our services, access helpful loan calculators, get answers to frequently asked questions and more. We will be happy to address any questions you may have when we return to the line shortly.
Home Equity Loan
Put the equity you’ve built in your home to work for you! Whether you need extra cash to pay for your child’s education, want to take a vacation or tackle a remodeling project, a home equity credit line can bring your plans to life. Ask for more details when we return.
When purchasing your first home, preparation is the key to success. Before you start shopping for your new property, let [Company Name] help you with our pre-qualifying process. This will help you determine the right price range for your particular budget plus give you some buying leverage. We will be happy to tell you more in just a moment.
Visit us online at - [Web URL]. If you're planning to buy your first home, your next home, an investment property or just looking to refinance [Company Name] is here to provide you with the information and resources that will allow you to choose the loan program best suited to your financial needs. Assistance is just moments away.
As our life circumstances change so do our financial needs. Refinancing is a great way to increase your cash flow or lower your monthly payment. There are many things to consider when refinancing your home loan and it is important to talk about your loan options with an experienced mortgage consultant. Schedule an appointment with our knowledgeable team and explore your options today!
You don’t need to be a mortgage expert to get a great financing plan...you just need to work with one! At [Company Name], our team prides itself on providing customers with the right products to meet their needs. We understand that you have many mortgage consultant options and our team looks forward to exceeding your expectations. Let us put our expertise to work for you!
Are you building your dream home? Make sure you get everything you want for your new property without having to skimp on the details. A construction loan can get you there. All of us at [Company Name] are here to serve you by answering your questions and assisting you in a friendly, courteous manner as you navigate through the loan process. We can tell you more about construction loans and our other loan options when we return to the line.
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