Hotel & reservation center IVR

One voice for every property

A reservation line is never just one greeting. When every property and brand was recorded at a different time by a different person, guests notice.

Choose from 150+ professional voice artists, or use Phonzai AI voices when an offer or property update has to change today.

Reservations

New bookings and existing-reservation menus

Properties

Routing by property, brand and location

Loyalty & groups

Loyalty member and group sales lines

International guests

English, Spanish, French and 70+ AI languages

Trusted by 100,000+ businesses worldwide

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Voice over recordings

Choose from our selection of over 150 premier voice-over artists to record professional, brand-consistent IVR prompts and greetings for every property and brand, in a voice that welcomes each guest. Available in English, Spanish, French, and more.

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Advanced text-to-speech AI voices

Instantly create professional, engaging greetings, voice prompts and on-hold messages for every property and brand with Phonzai’s advanced text-to-speech technology. Update offers, rates and property details in minutes, with lifelike voices in 70+ languages.

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Unlimited music

Access thousands of pre-licensed music on-hold tracks to set the perfect mood for your guests. Choose from a wide selection of musical styles, including rock, classical, hip-hop, holiday, and more.

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Cutting-Edge AI Capabilities

AI Writing Assistance

Get help writing prompts that welcome guests and route them fast, from new bookings and changes to loyalty, groups and guest services.

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Built-In Script Translation

Record prompts in English, Spanish, French and more with professional talent, or translate scripts with AI and produce them in 70+ languages, including Spanish and French Canadian.

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Friendly Call Center Team at Work

What we record for reservation centers

  • Reservation menus routed by property and brand
  • New booking, change and cancellation prompts
  • Loyalty member and elite-tier lines
  • Group, event and meeting sales routing
  • Guest services and property directory prompts
  • On-hold offers for packages, upgrades and loyalty benefits

Works with your platform

GenesysFive9NICE CXoneRingCentralAmazon ConnectAvayaCiscoand more

Enterprise

Franchises, hotel groups and multi-property owners

Update every property at once

Create and update messages in bulk from a spreadsheet, personalizing property names, amenities and seasonal offers. Then assign voices, preview, approve and download in batches.

Teams, roles and projects

Organize messages by brand, region or property. Revenue teams can update offers while each property manages its own details, without risking what guests hear.

Enterprise plan

Custom configurations for 100+ phone lines

  • 1M+ AI voice credits
  • Unlimited projects
  • 5 seats, add more anytime
  • Private projects
  • Dedicated success manager
  • Private onboarding & training
  • Migration support
  • SLA guarantees
  • API access & support
  • Offline invoicing & POs
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Hospitality IVR by business type

Built for every kind of stay

Every reservation line shares the same basics, but a hotel brand, a resort and a vacation rental company each need a different menu. Pick yours to see what a good menu covers.

IVR for hotel brands

A central reservation center answers for many properties under one brand. The menu routes by property, separates new bookings from existing ones and gives loyalty members a fast lane.

  • Routing by property
  • New and existing reservations
  • Loyalty member fast lane
  • Brand-wide offers on hold

IVR for hotel management companies

Managing several brands means several voices and several menus, all run from one team. We record each brand’s set and keep them organized.

  • A voice for each brand
  • Property directory
  • Group and event sales
  • Owner-specific messages

IVR for resorts and casinos

Guests call about rooms, spa, dining, shows and golf. Clear menus route each one, and hold time sells the experiences.

  • Room reservations
  • Spa, dining and activities
  • Shows and events
  • Package offers on hold

IVR for vacation rental companies

Guests call about bookings, check-in instructions and help during their stay. Prompts route urgent issues fast and answer common questions on hold.

  • Booking and changes
  • Check-in information
  • In-stay support routing
  • Owner line

IVR for restaurant groups

Diners call about reservations, hours, private events and takeout. One voice across every location keeps the group’s brand consistent.

  • Reservations by location
  • Hours and holiday closures
  • Private dining and events
  • Takeout and catering
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Reservation line checkup

8 questions to ask about your IVR

Run your reservation number through this list. If you answer no to any of them, your guests are hearing it.

  1. Is “make a reservation” the first option?

    New bookings are revenue. Get callers to an agent fast.

  2. Is Spanish offered in the first prompt?

    Guests who need another language shouldn’t have to sit through the English menu first.

  3. Does each menu have five options or fewer?

    Long menus lose bookings. Group options and go one level deeper.

  4. Do loyalty members get a fast lane?

    Your best guests shouldn’t wait in the general queue.

  5. Does every property sound like the same brand?

    Different voices on different properties make a brand feel disconnected.

  6. Is hold time selling?

    Packages, upgrades and loyalty benefits can play while guests wait.

  7. Are this season’s offers current?

    An expired package on hold leads to awkward calls.

  8. Can you change an offer today?

    If one update means re-recording the whole menu, your messages will fall behind your rates.

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Keep your IVR current

Your reservation line, season by season

Hospitality messaging follows the travel calendar. Peak seasons, holidays and events all mean new prompts and new offers. Here’s what gets updated in hotel and resort contact center messages, season by season.

Dec – Feb

Winter

Holiday stays and winter getaways.

  • Holiday staysChristmas and New Year’s packages and hours.
  • Ski and warm-weather escapesSeasonal property offers on hold.
  • Valentine’s DayRomance packages and dining reservations.
Mar – May

Spring

Spring break and wedding season.

  • Spring breakFamily packages and availability messages.
  • Weddings and eventsGroup and event sales routing.
  • Memorial Day weekendOpening-weekend offers and pool hours.
Jun – Aug

Summer

Peak travel.

  • Peak-season availabilityLonger waits and online-booking reminders.
  • Independence DayHoliday events and packages.
  • Summer amenitiesPool, beach and activity information on hold.
Sep – Nov

Fall

Conferences and holiday booking.

  • Conference seasonGroup and meeting sales routing.
  • Fall getawaysFoliage and weekend packages.
  • ThanksgivingHoliday dining and stay offers.

Same-day changes with Phonzai

Offers, rates and property updates go live in minutes with AI voices, and you can push one change to every property at once.

See how Phonzai works

Planned updates with voice talent

Book recordings with a real, professional voice talent. Ready in 3–4 business days, or 1–2 with rush delivery.

Ask about discounted word credit packages

Let’s talk

We’re never too busy to talk to someone as nice as you.
Get in touch with us and start the conversation. We’d love to hear from you.

Hotel reservation IVR questions

What should a hotel reservation IVR include?

New bookings first, then existing reservations, a loyalty member fast lane, group and event sales, and guest services. Route by property when one center answers for many.

What contact center messages does a hotel or resort need?

Most hotel reservation centers need five kinds of messages: a greeting and IVR menu that puts new bookings first and routes by property or brand, existing-reservation, change and cancellation prompts, loyalty member and group sales lines, seasonal holiday and peak-season messages, and on-hold offers for packages, upgrades and loyalty benefits. Snap Recordings records all of them with professional voice talent or Phonzai AI voices, so every property sounds like one brand and offers go live in minutes.

Can every property use the same voice?

Yes. Use one voice across every property for a single brand sound, or give each brand its own voice. Prompts can be specific to each property.

How quickly can we change an offer on hold?

With Phonzai AI voices, you can create or change a hold message yourself and download it in minutes. Professional voice talent recordings take 3–4 business days from the time your order is placed and scripts are confirmed, and rush service delivers in 1–2 business days.

Can you record prompts for international guests?

Yes. Professional voice talent records in English, Spanish, French and more, and Phonzai AI voices cover 70+ languages.

Do you provide hold music?

Yes. Choose from thousands of licensed tracks to match each property’s mood.

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