Real voice-overs & lifelike AI voices
Choose between professional voice talent or advanced text-to-speech AI voices for instant results. Each option offers multiple languages for creating engaging on-hold messages.
Listen to our voices >
Trusted by 100000+ great companies worldwide
The best music
Access thousands of curated music on hold tracks to create the perfect mood for your callers. Our diverse music library has music in every genre, from rock to classical to holiday hits.
Listen to our music >The A to Z of on-hold messages
Every minute a customer spends on hold is an opportunity to engage and inform. This glossary provides an overview of the various types of on-hold messages we can create, transforming waiting times into a powerful marketing tool and enhancing the caller experience.
Informative On-Hold Message
Educate callers with the latest company updates, industry news, or product information.
Support and FAQ On-Hold Message
Answer common questions and direct callers to alternative support options.
Seasonal On-Hold Message
Connect with callers through messages tailored for specific seasons or holidays.
Preparatory On-Hold Message
Help callers prepare for their calls by prompting them to gather necessary information or documents.
Promotional On-Hold Message
Promote new products, current offers, and upcoming events.
Comfort, Thank You, and Wait On-Hold
Thank callers for their patience, provide comfort messages, and share estimated wait times.
Announcement and Event On-Hold Message
Keep callers informed about important events, announcements, or organizational changes that may impact them.
Callback Option On-Hold Message:
Offer callers the choice to leave a voicemail or request a callback, reducing wait times and enhancing service flexibility.
How much do On-Hold messages cost?
Pricing depends on whether you choose Phonzai (AI text-to-speech) or RealVoice (professional human recordings).
Phonzai AI subscriptions start at $30/month billed annually, or $45/month-to-month. Pricing also varies based on your phone system size — the number of agent seats, user seats, or telephone lines you have.
RealVoice one-time purchases start at $150 per 100 words.
RealVoice On-Hold subscriptions start at $55/month billed annually or $69 billed monthly and include 600 word credits, the Mixer app for arranging announcements with background music, and the ability to update your on-hold messaging anytime throughout the year.
See our pricing page for additional information.
Am I a good fit for an on-hold message subscription?
If you update your on-hold messages more than once or twice a year, a subscription saves you money and gives you flexibility to keep content fresh. Subscriptions are ideal for businesses that:
- Maintain more than one on-hold message in their phone system
- Prefer to update announcements more than once a year
- Want to market to their callers while they await assistance
- Aim to engage callers during wait times with timely and relevant information
- Seek an easy, cost-effective solution for creating and updating on-hold messages anytime
What’s the difference between the RealVoice & Phonzai subcriptions?
RealVoice plans come with word credits to order recordings from over 150 industry-leading real
human voice over talents. You can then use these recordings to create and update existing on hold messages using the mixer app
Phonzai is an AI solution that uses advanced text-to-speech voices and writing assistance, allowing you to generate announcements in minutes. Write, Preview, and save messages instantly. You can then use these recordings to create and update existing on hold messages using the mixer app.
The mixer allows you to quickly create and update on-hold messages using an intuitive drag and drop editor. Combine any announcement, whether voice-over recordings or AI-generated, with background music and adjust hold times in just a few clicks. With the mixer, your on-hold messages are always engaging and up-to-date.
Can I use RealVoice recordings in my on hold message?
Yes! Once you have your on hold announcements recorded you will use our on hold message creator to craft your on hold messages. There is no limit to the number of messages you can create and update once you have your messages produced.
*Turnaround time for receiving professional voice recordings is 3-4 business days.
How many messages I can create or update with my plan?
You can create an unlimited number of on-hold messages using voice announcements, whether they're done with human or AI voices. The number of voice announcements you can create depends on the amount of credits you’ve selected to come with your plan.
Do I own the on-hold messages and recordings I create?
Subscriptions: Snap Recordings maintains ownership of recordings and grants a perpetual license for use in your assigned phone system for the term of your subscription.
RealVoice One-time-purchase: Snap Recordings maintains ownership of recordings and grants a perpetual license for use in your assigned phone system.
What file formats do you offer?
We support most audio file formats used in phone systems and contact centers, including:
AIFF (44.1kHz 16-bit)
MP3 (128kbps)
MP3 (320kbps)
VOX
WAV (11kHz 16-bit)
WAV (44.1kHz 16-bit)
WAV CCITT µlaw (8kHz 8-bit)
WAV PCM (8kHz 16-bit)
If you're unsure about the best format for your phone system, please contact your provider or system administrator for support.
How do I get hold music on my business phone?
Getting professional hold music and messaging is simple with Snap Recordings. Choose from thousands of licensed music tracks, pair them with voice announcements about your services, promotions, or policies, and download the finished audio file in the format your phone system needs.
With Phonzai, you can create and update on-hold messages instantly using AI text-to-speech. The drag-and-drop Mixer app makes it easy to arrange announcements, adjust music breaks, and swap tracks until your on-hold experience sounds exactly right.
How do I update on-hold messages across multiple office locations?
Use Phonzai's batch editing tools and spreadsheet import capabilities to create or update on-hold messages for all your locations at once. Build your announcements in a project, then deploy them across every location.
What's the ROI of professional on-hold messaging?
Studies show that 70% of callers placed on silent hold hang up within 60 seconds. Professional on-hold messaging keeps callers engaged, reduces hang-ups, and turns wait time into an opportunity to promote services, share updates, or cross-sell. Businesses that invest in on-hold messaging report longer hold times (callers stay on the line), increased awareness of products and services, and a more professional brand impression.
