Phone announcements for your business
Give callers the answers they need, like hours, directions, closures and updates, without tying up your staff. Recorded by real voice talent or created instantly with AI.
Trusted by 100000+ great companies worldwide
what you get
Voice-Overs
Choose between professional voice-over artists or instant AI voices, with multiple language options for clear, engaging announcements.
Listen To Our Voices!
24/7 Online Ordering
Order professional voice recordings anytime, or generate announcements instantly using AI voices on our user-friendly platform.
The A to Z of phone announcements
Announcements give callers information without needing a person to answer. They can play from an auto attendant menu option, before your main menu, or on a dedicated line, then return the caller to the menu or end the call. Here are the most common types we create.
Hours & Location
Share business hours, your address and directions so callers get the basics without waiting for staff.
Holiday & Closure Announcements
Let callers know about holiday hours, early closures and reopening dates.
Emergency & Weather Updates
Share timely updates during severe weather, power outages or unexpected closures, and point callers to other ways to reach you.
Service Outage Notices
Tell callers you know about an outage, what's affected and when to expect an update, so fewer people call back.
Promotions & Offers
Highlight limited-time and seasonal offers to callers who are already engaged with your business.
Event Notifications
Announce sales, tradeshows, open houses and sponsored events.
Product & Service Information
Give callers details about a product, service or policy from a menu option, then send them back to the main menu.
Alternate Contact Information
Point callers to your website, email, text line or a dedicated hotline when they need another way to reach you.
What’s the difference between RealVoice & Phonzai?
RealVoice plans come with word credits to order recordings from over 150 industry-leading real human voice over talents. You can then use these recordings to create and update existing on hold messages using the mixer app
Phonzai is an AI solution that uses advanced text-to-speech voices and writing assistance, allowing you to generate announcements in minutes. Write, Preview, and save messages instantly.
How much do professional phone announcements cost?
Real Voice:
- One-time purchases start at $80 per 100 words, with additional add-ons available.
- Word Credit plans start at $1080 for 1500 words — the more you purchase, the more you save.
Word credits can be used across one or multiple projects and updates throughout the year, providing flexibility and savings without having to budget for additional purchases.
Phonzai AI voice prompts: start at $20/month billed annually or $30/month-to-month, with unlimited revisions and instant generation included in your plan.
Visit our pricing page for additional information.
How do I create announcements for multiple office locations?
Managing a multi-location phone system?
With Phonzai, you can instantly generate and batch edit announcements across dozens or hundreds of locations in just a few clicks from a single account. When hours change or a location closes for weather, update it once and roll it out.
For RealVoice recordings, Word Credit plans offer volume savings: purchase credits in bulk and use them across one or multiple projects throughout the year.
Both options support spreadsheet import, so you can build out large multi-location projects quickly.
What languages are available for phone announcements?
RealVoice offers English, Spanish & French Voice over talents. For companies that require phone messages recorded in other languages, we offer international voices and production services through our partner network. To learn more Contact Sales.
Phonzai offers voices in the following languages.
Don’t see a language you need? Contact Support for assistance.
What file formats do you offer?
We support most audio file formats used in phone systems and contact centers, including:
AIFF (44.1kHz 16-bit)
MP3 (128kbps)
MP3 (320kbps)
VOX
WAV (11kHz 16-bit)
WAV (44.1kHz 16-bit)
WAV CCITT µlaw (8kHz 8-bit)
WAV PCM (8kHz 16-bit)
If you're unsure about the best format for your phone system, please contact your provider or system administrator for support.
AIFF (44.1kHz 16-bit)
MP3 (128kbps)
MP3 (320kbps)
VOX
WAV (11kHz 16-bit)
WAV (44.1kHz 16-bit)
WAV CCITT µlaw (8kHz 8-bit)
WAV PCM (8kHz 16-bit)
If you're unsure about the best format for your phone system, please contact your provider or system administrator for support.
When will I receive my completed project?
Phonzai subscribers can create and download messages instantly, no wait time once greetings are approved.
RealVoice:
- Standard Delivery is within 3-4 business days.
- Rush Delivery is within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
What is a phone system announcement?
A phone system announcement is a recorded message that gives callers information without a person needing to answer, and without the caller having to do anything beyond the menu choice that got them there. Common examples are business hours, directions, holiday closures, weather or outage updates, and promotions.
Depending on your phone system, an announcement can play from an auto attendant menu option, before your main menu, or on a dedicated line (often called an announcement-only extension or information line).
What happens after an announcement plays?
That depends on how your phone system is set up. Most systems either send the caller back to the main menu or end the call once the message finishes.
Write the ending to match. If the call returns to the menu, close with something like "To return to the main menu, press star." If the call ends, close with a clear goodbye so callers know the message is complete.
How is an announcement different from a greeting or an on-hold message?
A greeting welcomes callers and guides them to the right person, department or voicemail. An on-hold message plays while a caller waits to be connected. An announcement is the answer itself: it delivers information so the caller doesn't need to speak to anyone.
Many businesses use all three together, and you can order them from the same account.
Which phone systems support announcements?
Most business phone systems and contact center platforms can play an announcement, though the feature goes by different names, such as announcement-only extension, information line, or a menu option that plays a message. RingCentral, Avaya Cloud Office, Google Voice and 3CX all offer a version of it.
We deliver your recordings in the audio format your system needs. Not sure how to set it up? Contact Support and we'll help.
