BPO & outsourced contact center IVR & Call Queues

One vendor for every client’s phone experience

Every client program needs its own greeting, menu and hold messages, and new programs launch on tight timelines. Juggling a different recording vendor for each one slows you down.

Choose from 150+ professional voice artists for launches and flagship accounts, or use Phonzai AI voices for quick changes, tests and seasonal peaks.

Every client

A distinct voice and script for each program

Fast launches

Prompt sets ready when the program goes live

Multilingual

English, Spanish, French and 70+ AI languages

Any platform

Files formatted for your client’s platform

Trusted by 100,000+ businesses worldwide

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  • NYU logo
  • TD Bank logo
  • RE/MAX logo
  • UCLA logo
  • Expedia logo
  • Blue Shield logo
  • Pepsi logo
  • DoorDash logo
  • AT&T logo
  • Audi logo
  • Marriott logo
  • Costco logo
  • Disney logo
  • Salesforce logo

Voice over recordings

Choose from our selection of over 150 premier voice-over artists to record professional, brand-consistent IVR prompts and greetings for every client program you run, each with its own voice. Available in English, Spanish, French, and more.

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Advanced text-to-speech AI voices

Instantly create professional, engaging greetings, voice prompts and on-hold messages for every client program with Phonzai’s advanced text-to-speech technology. Spin up prompts for a new program in minutes, with lifelike voices in 70+ languages.

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Unlimited music

Access thousands of pre-licensed music on-hold tracks to set the perfect mood for your clients’ customers. Choose from a wide selection of musical styles, including rock, classical, hip-hop, holiday, and more.

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Cutting-Edge AI Capabilities

AI Writing Assistance

Get help writing prompts for each client program, matched to the client’s brand voice, from the greeting to queue and callback messages.

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Built-In Script Translation

Record prompts in English, Spanish, French and more with professional talent, or translate scripts with AI and produce them in 70+ languages, including Spanish and French Canadian.

Built-In Script Translation Learn more
BPO team leads wearing headsets review call scripts together at a laptop in a bright open-plan office

What we record for outsourced contact centers

  • Branded greetings and IVR menus for each client
  • Queue, callback and estimated-wait messages
  • After-hours and holiday messages for every program
  • Multilingual versions for each client’s callers
  • Seasonal and peak-volume hold messages
  • Program launch prompt sets, delivered together

Works with your platform

GenesysFive9NICE CXoneRingCentralAmazon ConnectAvayaCiscoand more

Enterprise

Built for multi-client operations

Launch a program in one batch

Build a client’s full prompt set from a spreadsheet, with client names, location names, hours, and queue options filled in. Select a voice and download hundreds of contact center messages in one click.

A project for every client

Keep each client’s prompts in its own private project. Invite client stakeholders to review and approve, without exposing other programs.

Enterprise plan

Custom configurations for 100+ phone lines

  • 1M+ AI voice credits
  • Unlimited projects
  • 5 seats, add more anytime
  • Private projects
  • Dedicated success manager
  • Private onboarding & training
  • Migration support
  • SLA guarantees
  • API access & support
  • Offline invoicing & POs
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Recordings by program type

Built for every kind of program

Every client program needs the same basics: a greeting, a menu and hold messages. But a support desk, a sales line and a regulated program each need different wording. Pick a program type to see what a good setup covers.

Prompts for customer care programs

Care programs live on clear menus and honest wait messages. We record greetings, menus, queue and callback prompts in the client’s brand voice.

  • Branded greeting and menu
  • Estimated-wait and callback
  • After-hours messages
  • Holiday hours

Prompts for technical support programs

Support callers want the right tier fast. Menus route by product and issue, and hold messages point to self-service fixes before an agent picks up.

  • Routing by product and issue
  • Self-service tips on hold
  • Outage announcements
  • Ticket number prompts

Prompts for inbound sales programs

Sales lines need energy and speed to an agent. We record short greetings, offer-specific prompts and hold messages that keep the pitch going.

  • Offer-specific greetings
  • Fast route to an agent
  • Promotional hold messages
  • Campaign-by-campaign updates

Prompts for healthcare, insurance and banking programs

These programs follow the client’s approved scripts word for word. We record exactly what the client approves, and keep every version organized.

  • Client-approved scripts
  • Required notices recorded as written
  • Version history by program
  • Same voice across updates

Prompts for multilingual programs

Many programs serve callers in several languages. Record English and Spanish with professional talent, or produce 70+ languages with AI from one approved script.

  • Language selection menu
  • Matching voices across languages
  • AI translation from one script
  • Native-speaker talent options
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Program launch checkup

8 questions to ask before a program goes live

Run each new client program through this list. If you answer no to any of them, your client’s customers will hear it.

  1. Does the greeting use the client’s brand name and voice?

    Callers should never hear that they’ve reached a vendor.

  2. Is Spanish offered in the first prompt?

    Callers who need another language shouldn’t have to sit through the English menu first.

  3. Does each menu have five options or fewer?

    Long menus send callers to an agent anyway. Group options and go one level deeper.

  4. Are wait and callback messages honest?

    An accurate wait message lowers abandonment more than an upbeat one.

  5. Are after-hours and holiday prompts ready on day one?

    The first holiday is the wrong time to find a gap.

  6. Has the client approved every script in writing?

    Regulated programs need a clean approval trail.

  7. Can you change a prompt the same day?

    Programs change fast. Re-recording the whole set for one change slows everyone down.

  8. Are files formatted for the client’s platform?

    The wrong format means delays on launch day.

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Plan around client peaks

Your client programs, season by season

Every client has a busy season, and each one means new prompts across many programs at once. Here’s what gets updated in outsourced contact center messages during the year.

Jan – Mar

Q1

Benefits, tax and new-year programs ramp up.

  • Enrollment and tax programsPeak-volume greetings and longer-wait messages.
  • New-year launchesPrompt sets for programs starting January 1.
  • Holiday hoursNew Year’s and MLK Day hours across every program.
Apr – Jun

Q2

Contract renewals and spring launches.

  • Program renewalsRefreshed greetings when a client rebrands.
  • Spring promotionsOffer-specific hold messages for sales programs.
  • Memorial Day hoursHoliday hours across every program.
Jul – Sep

Q3

Back-to-school and pre-peak hiring.

  • Back-to-school programsEducation and retail peak greetings.
  • Independence Day and Labor DayHoliday hours across every program.
  • Peak-season prepHoliday prompt sets recorded before Q4 starts.
Oct – Dec

Q4

Retail and holiday peak.

  • Holiday retail programsOrder status, returns and peak wait messages.
  • Holiday hoursThanksgiving, Christmas and New Year’s hours on every line.
  • Year-end programsBenefits enrollment and year-end support messages.

Same-day changes with Phonzai

Program changes, wait messages and holiday hours go live in minutes with AI voices, across every client program at once.

See how Phonzai works

Planned updates with voice talent

Book recordings with a real, professional voice talent. Ready in 3–4 business days, or 1–2 with rush delivery.

Ask about discounted word credit packages

Let’s talk

We’re never too busy to talk to someone as nice as you.
Get in touch with us and start the conversation. We’d love to hear from you.

BPO recording questions

Can each client program have its own voice?

Yes. Give each client a distinct voice and script, or share one voice across a family of programs. Each program’s prompts live in their own project.

What contact center messages does a BPO need for each client?

Most outsourced contact centers need five kinds of messages for each client program: a branded greeting and IVR menu, queue, callback and estimated-wait messages, after-hours and holiday messages, multilingual versions for the client’s callers, and on-hold messages for seasonal and peak volume. Snap Recordings records all of them with professional voice talent or Phonzai AI voices, with each client’s prompts kept in their own project.

How fast can you deliver a new program’s prompts?

Professional voice talent recordings take 3–4 business days from the time your order is placed and scripts are confirmed, and rush service delivers in 1–2 business days. Phonzai AI voices produce prompts in minutes.

Can clients review prompts before they go live?

Yes. Invite client stakeholders to review and approve their own program’s prompts, without seeing other clients’ work.

Do you provide hold music for each program?

Yes. Choose from thousands of licensed hold music tracks, and give each client program its own mix of music and messages.

Do you record in other languages?

Yes. Professional voice talent records in English, Spanish, French and more, and Phonzai AI voices cover 70+ languages.

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