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RealVoice is Snap Recordings’ professional voice recording service that uses real, voice talent to produce high-quality audio for your business phone system.
Here’s how it works:
Phonzai is Snap Recordings’ AI-powered messaging solution for business phone systems and contact centers. It lets you instantly create:
Phonzai includes:
RingEX Manager is Snap Recordings’ enterprise-grade audio management system for RingEX (RingCentral).
It is designed to streamline how you deploy, schedule, and manage phone audio at scale.
With RingEX Manager, you can:
You are granted a license to use these recordings within your phone system or contact center. Contact support for additional licensing outside your system (e.g., broadcast, training decks, web ads, streaming).
Snap Recordings retains ownership of:
For Phonzai:
All messages are automatically saved in your online account. Real Voice and Phonzai messages and projects are stored in your portal, so you can access them anytime to download files or upload them to your phone system.
No manual saving is needed—your work is preserved and ready to edit, approve, or order at any time.
Snap Recordings is a trusted provider of professional audio messaging for over 100,000 businesses and contact centers worldwide. Here’s why companies choose us:
Yes! A free Snap Recordings account is required to access both Phonzai and RealVoice.
With your free account, you can:
Snap Recordings is the business name and the complete platform for professional phone system messaging, offering everything you need to create, manage, and deploy audio across your business phone system or contact center:
Phonzai is an AI-powered offering from Snap Recordings focused on:
Yes, you can combine them to meet your needs:
Yes! Snap Recordings offers support to help you create professional phone messages:
RealVoice plans provide word credits for professional human voice recordings and let you create programs using licensed music in the On-Hold Mixer.
Phonzai AI Voice plans, on the other hand, use AI-generated voices and AI writing tools to produce messages quickly, while also allowing music integration through the On-Hold Mixer.
The On-Hold Mixer lets you combine announcements, adjust timings, apply background music, and publish new programs, giving you full control over your on-hold content.
RealVoice is Snap Recordings’ professional human voice-over service for business phone systems and contact centers. You get studio-quality recordings that are mixed, mastered, and optimized for phone playback.
RealVoice is perfect for:
Snap Recordings makes creating professional, phone-ready RealVoice recordings simple and fast.
Here’s how it works:
RealVoice delivers consistent, professional results you won’t get from DIY or generic voice-over services:
Snap Recordings RealVoice helps your business phone system sound polished, trustworthy, and professional — using real human voice talent recorded and mixed specifically for phone systems.
Here’s how it impacts your caller experience:
RealVoice combines professional voice talent + expert audio engineering, giving you caller-ready audio that performs better than DIY or built-in text-to-speech recordings.
RealVoice offers three flexible pricing options—one-time purchase, discounted word credits, and an on-hold subscription—so you can choose the best fit based on how often you update your phone messages.
Only pay for what you need. Perfect for businesses that update messages or small projects infrequently.
Greetings, Prompts, Voicemails, Announcements
Pricing: $80 per 100 words
Optional add-ons:
Perfect for businesses that regularly update messages. Word Credits let you buy recording capacity in bulk at a discounted rate.
Best for businesses creating on-hold messages with music throughout the year. Regularly Inform callers while they wait about upcoming promotions, services, policy or seasonal changes.
Word Credits let you purchase Snap Recordings discounted RealVoice recording capacity in bulk, making them ideal for teams that update messages frequently, manage multiple locations, or want predictable budgeting.
When you submit a RealVoice order, word credits are automatically deducted from your account, with a 100-word minimum per order.
Choose between:
Optional add-ons when using Word Credits:
Revision policies depend on whether your message includes music.
Note: Script changes requested after 30 days require a new order.
The cost to change music depends on the type of message you are updating:
Yes! You can add Proofreading at checkout.
Price: $25 per 100 words
Includes:
We offer a few delivery options depending on how quickly you need your recordings:
*Turnaround times may vary for exceptionally long scripts or complex mixes.
You can provide pronunciation guidance directly when placing your order. In the script editor, you can:
We guarantee Voice Talents will pronounce any standard dictionary word correctly. We recommend leaving notes for: names, locations, acronyms, complex technical/medical/scientific terms, or words with alternate or regional pronunciations.
Yes. Your voice talent will reference the last approved recording you did with them. You can also share:
Our production team will ensure your new recordings stay consistent with your existing voice prompts.
Snap Recordings voice talents regularly record disclaimers, compliance notices, medical/legal statements, and other regulated messaging. We always follow your script exactly, but you can also:
We’ll ensure sensitive or regulated content is delivered clearly and accurately.
We guarantee that your recording will match the sample you heard when selecting the voice talent. If there’s an issue with:
Contact Support with the Order ID — we’ll review and provide a resolution.
Voices may occasionally be unavailable due to:
Our Support team can confirm a return date and recommend a similar voice if needed.
Phonzai is Snap Recording’s AI-powered platform for creating professional phone messages, that play to callers on business phone systems and contact centers including:
With Phonzai, you can:
Phonzai is trusted by businesses of all sizes to deliver professional, phone-ready messages. Here’s why companies choose it:
Yes! When you create a Snap Recordings account, you get a free Phonzai trial.
During the trial you can:
Yes — licensed music is included with Phonzai, but only with the On-Hold + Music add-on.
Snap Recordings offers a pre-licensed on-hold music library featuring thousands of tracks in a wide range of genres and albums
Yes — Phonzai is built to support larger organizations, from regional multi-location businesses to nationwide franchises and contact centers.
You can:Phonzai helps businesses create professional phone system messages. It works in four easy steps:
Yes — Phonzai lets you fine-tune pauses, rate-of-speech, and pronunciation for professional-quality messages.
Yes. Phonzai allows bulk script importing with Pro Plus, and Enterprise plans. When you start a new project, you can choose the bulk upload option.
You will download an Excel template, enter your scripts into the sheet, and then upload it back into your project. Phonzai will automatically populate all your messages, which saves time and reduces manual entry. If you need help preparing your file, our support team can guide you.
Phonzai supports AI voices and translation in many languages, including English, Spanish, French, Arabic, Mandarin, Japanese, Korean, Portuguese, Russian, and more.
If your language isn’t listed, contact support — we may have solutions or a roadmap for future support.
Phonzai is designed as a centralized hub for creating, managing, and deploying phone system messages as a team across your organization. Collaboration is simple: invite your team members to your account and assign the appropriate access for their role.
You can:
Phonzai offers monthly and discounted annual plans designed for businesses of all sizes—from single users to large teams—along with optional add-ons to expand your capabilities.
Subscription Plans:
| Plan | Monthly | Annual | Seats |
| Lite | $ 30 | $240 ($20/mo) | 1 user |
| Pro | $ 90 | $720 ($60/mo) | 1 user + up to 2 additional seats |
| Pro+ | $ 180 | $1,440 ($120/mo) | 1 user + up to 4 additional seats |
| Enterprise | Contact us | Contact us | Custom |
Add-Ons:
Your access continues until the end of the current billing cycle.
Details:A Phonzai seat enables an invited team member to use the features included in your Phonzai account.
Each seat can be assigned a specific role—such as viewer, or admin—which determines what they can access and do in your account. Adding more seats lets additional team members log in, collaborate on projects, manage messages, and maintain consistent branding across your organization.
This flexibility ensures that the right people have the right permissions, improving workflow efficiency and team coordination.
On-Hold Messaging + Music is an add-on for Phonzai that gives you unlimited access to Snap Recordings’ premium on-hold music library. It also includes the mixer app, so you can easily construct professional phone messages by combining voice messages and music, all in one place.
You can:
The Mixer App is Phonzai’s drag-and-drop audio editor designed specifically for creating professional on-hold messages. It’s available to subscribers with the On-Hold Messaging + Music add-on, which unlocks access to the full licensed music library and the Mixer App.
Unlike generic audio editors or standard text-to-speech tools, the Mixer App lets you reuse your existing voice announcements, blend them with premium music, and build complete on-hold mixes in minutes - without rewriting scripts or spending additional AI voice credits.
Who it’s for:
Businesses that need frequent updates—multi-location brands, retail, healthcare, banking, or any team that wants professional on-hold messages without complicated audio editing software.
Why it matters:
The Mixer App gives you a streamlined, purpose-built workflow for on-hold message creation - something no other text-to-speech provider offers - so anyone can produce consistent, professional mixes quickly and without technical expertise.
Phonzai is designed specifically for business phone systems. Many AI voice tools are built for general media (video, podcasts, dubbing) and don’t address the details of telephony audio, licensed music, or multi-location rollouts.
High-level comparison (AI voice tools):
| Feature | Phonzai | ElevenLabs | Murf.ai | Play.ht | WellSaid Labs | Resemble.ai |
|---|---|---|---|---|---|---|
| Purpose-built for phone systems | ✅ Yes — greetings, IVR, on-hold | ❌ General-purpose audio | ❌ Focused on e-learning & content | ❌ Focused on creators & podcasts | ❌ Focused on narration & training | ❌ Focused on voice cloning for media |
| AI voices realism | ✅ Ultra-realistic TTS tuned for callers | ✅ Excellent realism | ✅ Good realism | ✅ Good realism | ✅ High-quality narration | ✅ High-fidelity cloned voices |
| Licensed music included | ✅ Included on-hold & background music library | ❌ No | ✅ Limited or add-on | ❌ No dedicated on-hold library | ❌ No | ❌ No |
| AI writing assistant for phone scripts | ✅ Built-in, phone-specific | ❌ Not focused on phone flows | ✅ Script tools for content | ✅ Script tools for content | ❌ Manual scripting | ❌ Manual scripting |
| AI translations | ✅ Built-in translations for callers | ❌ Not core focus | ⚠️ Possible via external tools | ✅ Available for content | ❌ Limited | ❌ Limited |
| Telephony-optimized file formats | ✅ Phone-ready formats out of the box | ⚠️ Requires manual export & conversion | ⚠️ Requires manual export & conversion | ⚠️ Requires manual export & conversion | ⚠️ Requires manual export & conversion | ⚠️ Requires manual export & conversion |
| Multi-location automation | ✅ Built with multi-site businesses in mind | ❌ Not focused on multi-location rollouts | ❌ Not focused on multi-location rollouts | ❌ Not focused on multi-location rollouts | ❌ Not focused on multi-location rollouts | ❌ Not focused on multi-location rollouts |
In short, Phonzai is built for business callers and phone systems, while most AI voice tools are optimized for content creation and media.
RingEX Manager, from Snap Recordings, is an audio-management system for businesses that need to manage phone-system audio across many extensions, locations, or different teams. It simplifies how you manage, organize, and deploy audio updates for RingEX extensions like IVR, Call Queue, voicemail, and on-hold messages at scale.
Key features include:
RingEX Manager helps your team maintain consistent, accurate audio for callers while drastically saving time and reducing errors.
RingEX Manager solves the biggest problem RingEX admins face: keeping phone system audio accurate, up-to-date, and consistent across every extension.
Managing phone system audio across multiple extensions, locations, or teams can be time-consuming and prone to errors. RingEX Manager streamlines this process.
You’ll benefit from RingEX Manager if you:
Any organization with a RingEX phone system that needs to manage audio across multiple locations, departments or need to schedule updates.
Common users include:
RingEX Manager pricing starts at $10/month when bundled with Phonzai, or $1200/yr as a standalone solution.
Pricing depends on:
Yes! RingEX Manager is free to try before subscribing.
RingEX Manager’s free trial includes:
Phonzai and RingEX Manager handle different parts of the audio workflow for RingEX (RingCentral):
Yes! You can upgrade your subscription.
Please refer to your subscription terms during checkout for full details
Yes. You’ll get help from the Snap Recordings team.
Included support:
Use Groups to organize extensions by location, campaign, or message type. Groups let you apply updates, delegate management, and quickly locate extensions without searching individually.
Watch: Management Groups
You can schedule messages in advance, set start and end times, and target updates to extensions individually or within a RingEX manager group - perfect for promotions, holiday hours, or regional announcements.
Watch: Schedule Updates
Yes. Assign team members to Groups with specific extensions and give them role-based access. This way, they can manage messages for their areas without accessing the full system.
Watch: Management Groups
Yes! You do not need to use Snap Recordings’ voices or music - RingEX Manager works with any audio files you already have. Whether your recordings were made by your team, another vendor, or Snap Recordings, RingEX Manager will convert and install them in the correct RingEX format so they play properly across your phone system.
Yes!
RealVoice:
Snap Recordings provides bilingual voice talents in English, Spanish, and French. You can browse these voices in the Voice Talent Library.
Which Spanish Accent should I select?
Yes!
RealVoice: Snap Recordings customers can request professional translation services in many languages by contacting support.
Phonzai: Subscribers can instantly translate messages into any supported language using the built-in AI-powered translation tool by clicking the globe icon in the message editor.*
*Translation is not available for Phonzai Lite subscribers.
Yes. With RealVoice, Snap Recordings can provide recordings in many additional languages through our international partner network.
Contact Support for more information.
For the best results, we recommend confirming your provider’s upload requirements before downloading your final audio.
Below is a quick reference list of the most common formats used by major phone providers:Snap Recordings provides all major telephony ready formats.
Available options include:
• AIFF 44.1kHz 16 bit
• MP3 128 kbps
• MP3 320 kbps
• VOX
• WAV 11kHz 16 bit
• WAV 44.1kHz 16 bit
• WAV CCITT µ law 8kHz 8 bit
• WAV PCM 8kHz 16 bit
If you are not sure which format your phone system or contact center uses, contact your provider or IT administrator.
Yes. You can download messages from your Projects or Audio Library in any phone system–optimized format. You can also use the free Snap Recordings Audio Converter to convert files between formats, making it easy to reuse audio if you switch platforms or need different technical specifications. For larger migrations, please contact support.
If the end of your audio seems shortened or truncated, check the following:
• Your phone system or audio player may be applying crossfades or auto fade settings
• Your system may have a maximum duration for greetings or prompts
• You may need to re upload the full audio file and test again
If the still issue occurs, contact support for help.
To download your recordings:
• Sign in to your Snap Recordings account
• Open your Project or locate it in your Audio Library
• Select the message you want
• Choose your preferred format
• Download individual files or use batch download when available
If you’ve integrated with your phone service provider: Once you’ve approved a message, click the upload icon. You can also upload from your Audio Library.
Click here to see a list of supported integrations.
If you haven’t integrated with your phone service provider: Download your message in your Snap Recordings portal, then log into your Phone service provider account to upload your message.
If you need help, reach out to your IT administrator, your provider’s support team or contact
A professional greeting clearly identifies your business and sets expectations for callers. A strong greeting should:
Use a template from Snap Recording’s Script Examples page as your starting point, then polish it with Snappy for AI-assisted improvements if you have Phonzai or add proofreading at checkout for RealVoice orders for a professional human touch.
An effective IVR greeting or auto attendant menu routes callers quickly to the right place and is simple to follow.
Best practices include:
Your business sounds more polished when you use consistent greetings, clear and confident voices, and avoid low-quality or DIY recordings. Choose custom, properly licensed music that reflects your brand instead of relying on generic default hold music from your phone provider.
Use RealVoice for premium human narration and Phonzai when you need fast scalable updates.
An effective on hold message combines helpful information with smooth pacing and licensed music.
A strong message usually:
Choose music that fits your brand and is comfortable for repeated listening. Always use properly licensed music.
Examples include:
Choose from thousands of pre-licensed tracks from Snap Recordings’ music library.
Think of your voicemail as your business’s safety net - ensuring callers have a positive impression even when your team is unavailable, while reliably capturing the information you need to follow up.
A professional voicemail greeting should:
It depends on your business needs.
Your on-hold message may be contributing to caller frustration if callers frequently hang up, comment on repetitive or unpleasant music, or hear outdated or inaccurate information. Inconsistent volume levels, abrupt transitions, or mismatched message segments are also common warning signs.
Refreshing your on-hold messages with up-to-date messaging and custom licensed music can significantly improve the caller experience and reduce frustration.
Learn how Snap Recordings can help you update your on-hold messages.
RealVoice is Snap Recordings’ professional voice recording service that uses real, voice talent to produce high-quality audio for your business phone system.
Here’s how it works:
Phonzai is Snap Recordings’ AI-powered messaging solution for business phone systems and contact centers. It lets you instantly create:
Phonzai includes:
RingEX Manager is Snap Recordings’ enterprise-grade audio management system for RingEX (RingCentral).
It is designed to streamline how you deploy, schedule, and manage phone audio at scale.
With RingEX Manager, you can:
You are granted a license to use these recordings within your phone system or contact center. Contact support for additional licensing outside your system (e.g., broadcast, training decks, web ads, streaming).
Snap Recordings retains ownership of:
For Phonzai:
All messages are automatically saved in your online account. Real Voice and Phonzai messages and projects are stored in your portal, so you can access them anytime to download files or upload them to your phone system.
No manual saving is needed—your work is preserved and ready to edit, approve, or order at any time.
Snap Recordings is a trusted provider of professional audio messaging for over 100,000 businesses and contact centers worldwide. Here’s why companies choose us:
Yes! A free Snap Recordings account is required to access both Phonzai and RealVoice.
With your free account, you can:
Snap Recordings is the business name and the complete platform for professional phone system messaging, offering everything you need to create, manage, and deploy audio across your business phone system or contact center:
Phonzai is an AI-powered offering from Snap Recordings focused on:
Yes, you can combine them to meet your needs:
Yes! Snap Recordings offers support to help you create professional phone messages:
RealVoice plans provide word credits for professional human voice recordings and let you create programs using licensed music in the On-Hold Mixer.
Phonzai AI Voice plans, on the other hand, use AI-generated voices and AI writing tools to produce messages quickly, while also allowing music integration through the On-Hold Mixer.
The On-Hold Mixer lets you combine announcements, adjust timings, apply background music, and publish new programs, giving you full control over your on-hold content.
RealVoice is Snap Recordings’ professional human voice-over service for business phone systems and contact centers. You get studio-quality recordings that are mixed, mastered, and optimized for phone playback.
RealVoice is perfect for:
Snap Recordings makes creating professional, phone-ready RealVoice recordings simple and fast.
Here’s how it works:
RealVoice delivers consistent, professional results you won’t get from DIY or generic voice-over services:
Snap Recordings RealVoice helps your business phone system sound polished, trustworthy, and professional — using real human voice talent recorded and mixed specifically for phone systems.
Here’s how it impacts your caller experience:
RealVoice combines professional voice talent + expert audio engineering, giving you caller-ready audio that performs better than DIY or built-in text-to-speech recordings.
RealVoice offers three flexible pricing options—one-time purchase, discounted word credits, and an on-hold subscription—so you can choose the best fit based on how often you update your phone messages.
Only pay for what you need. Perfect for businesses that update messages or small projects infrequently.
Greetings, Prompts, Voicemails, Announcements
Pricing: $80 per 100 words
Optional add-ons:
Perfect for businesses that regularly update messages. Word Credits let you buy recording capacity in bulk at a discounted rate.
Best for businesses creating on-hold messages with music throughout the year. Regularly Inform callers while they wait about upcoming promotions, services, policy or seasonal changes.
Word Credits let you purchase Snap Recordings discounted RealVoice recording capacity in bulk, making them ideal for teams that update messages frequently, manage multiple locations, or want predictable budgeting.
When you submit a RealVoice order, word credits are automatically deducted from your account, with a 100-word minimum per order.
Choose between:
Optional add-ons when using Word Credits:
Revision policies depend on whether your message includes music.
Note: Script changes requested after 30 days require a new order.
The cost to change music depends on the type of message you are updating:
Yes! You can add Proofreading at checkout.
Price: $25 per 100 words
Includes:
We offer a few delivery options depending on how quickly you need your recordings:
*Turnaround times may vary for exceptionally long scripts or complex mixes.
You can provide pronunciation guidance directly when placing your order. In the script editor, you can:
We guarantee Voice Talents will pronounce any standard dictionary word correctly. We recommend leaving notes for: names, locations, acronyms, complex technical/medical/scientific terms, or words with alternate or regional pronunciations.
Yes. Your voice talent will reference the last approved recording you did with them. You can also share:
Our production team will ensure your new recordings stay consistent with your existing voice prompts.
Snap Recordings voice talents regularly record disclaimers, compliance notices, medical/legal statements, and other regulated messaging. We always follow your script exactly, but you can also:
We’ll ensure sensitive or regulated content is delivered clearly and accurately.
We guarantee that your recording will match the sample you heard when selecting the voice talent. If there’s an issue with:
Contact Support with the Order ID — we’ll review and provide a resolution.
Voices may occasionally be unavailable due to:
Our Support team can confirm a return date and recommend a similar voice if needed.
Phonzai is Snap Recording’s AI-powered platform for creating professional phone messages, that play to callers on business phone systems and contact centers including:
With Phonzai, you can:
Phonzai is trusted by businesses of all sizes to deliver professional, phone-ready messages. Here’s why companies choose it:
Yes! When you create a Snap Recordings account, you get a free Phonzai trial.
During the trial you can:
Yes — licensed music is included with Phonzai, but only with the On-Hold + Music add-on.
Snap Recordings offers a pre-licensed on-hold music library featuring thousands of tracks in a wide range of genres and albums
Yes — Phonzai is built to support larger organizations, from regional multi-location businesses to nationwide franchises and contact centers.
You can:Phonzai helps businesses create professional phone system messages. It works in four easy steps:
Yes — Phonzai lets you fine-tune pauses, rate-of-speech, and pronunciation for professional-quality messages.
Yes. Phonzai allows bulk script importing with Pro Plus, and Enterprise plans. When you start a new project, you can choose the bulk upload option.
You will download an Excel template, enter your scripts into the sheet, and then upload it back into your project. Phonzai will automatically populate all your messages, which saves time and reduces manual entry. If you need help preparing your file, our support team can guide you.
Phonzai supports AI voices and translation in many languages, including English, Spanish, French, Arabic, Mandarin, Japanese, Korean, Portuguese, Russian, and more.
If your language isn’t listed, contact support — we may have solutions or a roadmap for future support.
Phonzai is designed as a centralized hub for creating, managing, and deploying phone system messages as a team across your organization. Collaboration is simple: invite your team members to your account and assign the appropriate access for their role.
You can:
Phonzai offers monthly and discounted annual plans designed for businesses of all sizes—from single users to large teams—along with optional add-ons to expand your capabilities.
Subscription Plans:
| Plan | Monthly | Annual | Seats |
| Lite | $ 30 | $240 ($20/mo) | 1 user |
| Pro | $ 90 | $720 ($60/mo) | 1 user + up to 2 additional seats |
| Pro+ | $ 180 | $1,440 ($120/mo) | 1 user + up to 4 additional seats |
| Enterprise | Contact us | Contact us | Custom |
Add-Ons:
Your access continues until the end of the current billing cycle.
Details:A Phonzai seat enables an invited team member to use the features included in your Phonzai account.
Each seat can be assigned a specific role—such as viewer, or admin—which determines what they can access and do in your account. Adding more seats lets additional team members log in, collaborate on projects, manage messages, and maintain consistent branding across your organization.
This flexibility ensures that the right people have the right permissions, improving workflow efficiency and team coordination.
On-Hold Messaging + Music is an add-on for Phonzai that gives you unlimited access to Snap Recordings’ premium on-hold music library. It also includes the mixer app, so you can easily construct professional phone messages by combining voice messages and music, all in one place.
You can:
The Mixer App is Phonzai’s drag-and-drop audio editor designed specifically for creating professional on-hold messages. It’s available to subscribers with the On-Hold Messaging + Music add-on, which unlocks access to the full licensed music library and the Mixer App.
Unlike generic audio editors or standard text-to-speech tools, the Mixer App lets you reuse your existing voice announcements, blend them with premium music, and build complete on-hold mixes in minutes - without rewriting scripts or spending additional AI voice credits.
Who it’s for:
Businesses that need frequent updates—multi-location brands, retail, healthcare, banking, or any team that wants professional on-hold messages without complicated audio editing software.
Why it matters:
The Mixer App gives you a streamlined, purpose-built workflow for on-hold message creation - something no other text-to-speech provider offers - so anyone can produce consistent, professional mixes quickly and without technical expertise.
Phonzai is designed specifically for business phone systems. Many AI voice tools are built for general media (video, podcasts, dubbing) and don’t address the details of telephony audio, licensed music, or multi-location rollouts.
High-level comparison (AI voice tools):
| Feature | Phonzai | ElevenLabs | Murf.ai | Play.ht | WellSaid Labs | Resemble.ai |
|---|---|---|---|---|---|---|
| Purpose-built for phone systems | ✅ Yes — greetings, IVR, on-hold | ❌ General-purpose audio | ❌ Focused on e-learning & content | ❌ Focused on creators & podcasts | ❌ Focused on narration & training | ❌ Focused on voice cloning for media |
| AI voices realism | ✅ Ultra-realistic TTS tuned for callers | ✅ Excellent realism | ✅ Good realism | ✅ Good realism | ✅ High-quality narration | ✅ High-fidelity cloned voices |
| Licensed music included | ✅ Included on-hold & background music library | ❌ No | ✅ Limited or add-on | ❌ No dedicated on-hold library | ❌ No | ❌ No |
| AI writing assistant for phone scripts | ✅ Built-in, phone-specific | ❌ Not focused on phone flows | ✅ Script tools for content | ✅ Script tools for content | ❌ Manual scripting | ❌ Manual scripting |
| AI translations | ✅ Built-in translations for callers | ❌ Not core focus | ⚠️ Possible via external tools | ✅ Available for content | ❌ Limited | ❌ Limited |
| Telephony-optimized file formats | ✅ Phone-ready formats out of the box | ⚠️ Requires manual export & conversion | ⚠️ Requires manual export & conversion | ⚠️ Requires manual export & conversion | ⚠️ Requires manual export & conversion | ⚠️ Requires manual export & conversion |
| Multi-location automation | ✅ Built with multi-site businesses in mind | ❌ Not focused on multi-location rollouts | ❌ Not focused on multi-location rollouts | ❌ Not focused on multi-location rollouts | ❌ Not focused on multi-location rollouts | ❌ Not focused on multi-location rollouts |
In short, Phonzai is built for business callers and phone systems, while most AI voice tools are optimized for content creation and media.
We deliver audio in formats most phone and contact center platforms require, including:
If you're not sure which format you need, our team can recommend the best option for your phone system.
RingEX Manager, from Snap Recordings, is an audio-management system for businesses that need to manage phone-system audio across many extensions, locations, or different teams. It simplifies how you manage, organize, and deploy audio updates for RingEX extensions like IVR, Call Queue, voicemail, and on-hold messages at scale.
Key features include:
RingEX Manager helps your team maintain consistent, accurate audio for callers while drastically saving time and reducing errors.
RingEX Manager solves the biggest problem RingEX admins face: keeping phone system audio accurate, up-to-date, and consistent across every extension.
Managing phone system audio across multiple extensions, locations, or teams can be time-consuming and prone to errors. RingEX Manager streamlines this process.
You’ll benefit from RingEX Manager if you:
Any organization with a RingEX phone system that needs to manage audio across multiple locations, departments or need to schedule updates.
Common users include:
RingEX Manager pricing starts at $10/month when bundled with Phonzai, or $1200/yr as a standalone solution.
Pricing depends on:
Yes! RingEX Manager is free to try before subscribing.
RingEX Manager’s free trial includes:
Phonzai and RingEX Manager handle different parts of the audio workflow for RingEX (RingCentral):
Yes! You can upgrade your subscription.
Please refer to your subscription terms during checkout for full details
Yes. You’ll get help from the Snap Recordings team.
Included support:
Use Groups to organize extensions by location, campaign, or message type. Groups let you apply updates, delegate management, and quickly locate extensions without searching individually.
Watch: Management Groups
You can schedule messages in advance, set start and end times, and target updates to extensions individually or within a RingEX manager group - perfect for promotions, holiday hours, or regional announcements.
Watch: Schedule Updates
Yes. Assign team members to Groups with specific extensions and give them role-based access. This way, they can manage messages for their areas without accessing the full system.
Watch: Management Groups
Yes! You do not need to use Snap Recordings’ voices or music - RingEX Manager works with any audio files you already have. Whether your recordings were made by your team, another vendor, or Snap Recordings, RingEX Manager will convert and install them in the correct RingEX format so they play properly across your phone system.
Yes!
RealVoice:
Snap Recordings provides bilingual voice talents in English, Spanish, and French. You can browse these voices in the Voice Talent Library.
Which Spanish Accent should I select?
Yes!
RealVoice: Snap Recordings customers can request professional translation services in many languages by contacting support.
Phonzai: Subscribers can instantly translate messages into any supported language using the built-in AI-powered translation tool by clicking the globe icon in the message editor.*
*Translation is not available for Phonzai Lite subscribers.
Yes. With RealVoice, Snap Recordings can provide recordings in many additional languages through our international partner network.
Contact Support for more information.
For the best results, we recommend confirming your provider’s upload requirements before downloading your final audio.
Below is a quick reference list of the most common formats used by major phone providers:Snap Recordings provides all major telephony ready formats.
Available options include:
• AIFF 44.1kHz 16 bit
• MP3 128 kbps
• MP3 320 kbps
• VOX
• WAV 11kHz 16 bit
• WAV 44.1kHz 16 bit
• WAV CCITT µ law 8kHz 8 bit
• WAV PCM 8kHz 16 bit
If you are not sure which format your phone system or contact center uses, contact your provider or IT administrator.
Yes. You can download messages from your Projects or Audio Library in any phone system–optimized format. You can also use the free Snap Recordings Audio Converter to convert files between formats, making it easy to reuse audio if you switch platforms or need different technical specifications. For larger migrations, please contact support.
If the end of your audio seems shortened or truncated, check the following:
• Your phone system or audio player may be applying crossfades or auto fade settings
• Your system may have a maximum duration for greetings or prompts
• You may need to re upload the full audio file and test again
If the still issue occurs, contact support for help.
To download your recordings:
• Sign in to your Snap Recordings account
• Open your Project or locate it in your Audio Library
• Select the message you want
• Choose your preferred format
• Download individual files or use batch download when available
If you’ve integrated with your phone service provider: Once you’ve approved a message, click the upload icon. You can also upload from your Audio Library.
Click here to see a list of supported integrations.
If you haven’t integrated with your phone service provider: Download your message in your Snap Recordings portal, then log into your Phone service provider account to upload your message.
If you need help, reach out to your IT administrator, your provider’s support team or contact
A professional greeting clearly identifies your business and sets expectations for callers. A strong greeting should:
Use a template from Snap Recording’s Script Examples page as your starting point, then polish it with Snappy for AI-assisted improvements if you have Phonzai or add proofreading at checkout for RealVoice orders for a professional human touch.
An effective IVR greeting or auto attendant menu routes callers quickly to the right place and is simple to follow.
Best practices include:
Your business sounds more polished when you use consistent greetings, clear and confident voices, and avoid low-quality or DIY recordings. Choose custom, properly licensed music that reflects your brand instead of relying on generic default hold music from your phone provider.
Use RealVoice for premium human narration and Phonzai when you need fast scalable updates.
An effective on hold message combines helpful information with smooth pacing and licensed music.
A strong message usually:
Choose music that fits your brand and is comfortable for repeated listening. Always use properly licensed music.
Examples include:
Choose from thousands of pre-licensed tracks from Snap Recordings’ music library.
Think of your voicemail as your business’s safety net - ensuring callers have a positive impression even when your team is unavailable, while reliably capturing the information you need to follow up.
A professional voicemail greeting should:
It depends on your business needs.
Your on-hold message may be contributing to caller frustration if callers frequently hang up, comment on repetitive or unpleasant music, or hear outdated or inaccurate information. Inconsistent volume levels, abrupt transitions, or mismatched message segments are also common warning signs.
Refreshing your on-hold messages with up-to-date messaging and custom licensed music can significantly improve the caller experience and reduce frustration.
Learn how Snap Recordings can help you update your on-hold messages.
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