Your business’ phone system greeting is typically the first point of contact between your company and your customers. The greeting message used here can make or break the customer’s experience on a call.
A business’ voicemail greeting is often the first point of contact with a business’ customers. Getting this greeting right can make a business sound professional and trustworthy. A badly-done greeting, on the other hand, can confuse and infuriate customers over the phone.
Business phone systems can be confusing at times, especially since it seems that every company wants to call each phone system feature by a different name. IVR, UC phone system, call flow, auto-attendant, virtual representative, the list of terms goes on and on.
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1. A business phone still remains a primary customer touch point. Online marketing may be hot right now, but customers still pick up the phone and call businesses. When you consider the cost associated with obtaining new customers and retaining them, shouldn’t this vital touch point be just ...
What is the quality of your business phone system recordings? Are they professional and service-driven? Or, do they fall short of your customers’ expectations? Scratchy, difficult to hear, unprofessional, or downright irritating recordings can translate directly into a measurable negative impact ...
Whether you have a small retail shop or a large-scale B2B global enterprise, giving thanks to your customers during the holidays is a must for letting them know that you value their business. One of the most effective ways to do this is to update your phone system greeting with a seasonal message ...
We are gearing up for the Small Business Expo in Los Angeles' California Market Center on Thursday, November 7th from 10am to 5pm. We are very excited to have the opportunity to exhibit and to share the many benefits of professional voice recordings with small business owners.
Calling a business for the first time is a lot like going on a blind date. You base a lot on first impressions, and you look for specific traits to determine if you might want to pursue a long-term relationship. One wrong move, and you’re back to looking for other fish in the sea.
Our partner Shoretel Sky recently shared on their blog some very helpful tips for making the most of your business phone system and a flow chart for setting up business phone system greetings and other recordings. Check them out here.